Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Dykstra's Auto - Kentwood logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Dykstra's Auto - Kentwood

Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dykstra's Auto - Kentwood is better than 76% of towing services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 71% of towing services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dykstra's Auto - Kentwood is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100

Reviews for your job

Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.

Dykstra's Auto - Kentwood for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Tires”

LInda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our car broke down with daughter driving. Had towed in at night. Received a text and call next morning with estimate and suggestion on other items that we were going to have done soon. Exhaust rusted out and was laying on the ground and took care of our needed oil change and the new tires we were looking into. Gave…

Great priceExhaustTiresOil change
Zena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My son moved to Kentwood about a year ago, so he's still new to the area. He needed some work done on his car, after looking around we found Dykstra's Auto to say less that was the best thing he done. I would like to say a BIG Thank you to Mitch and Shawn for going above and beyond. They make you feel like family…

Great priceTiresSteering & suspension repairAuto engine diagnostic
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Repair performed quickly

Tires
Fay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Dykstra Auto always does a great job on my Buick Encore! Very professional, great customer service!

Reasonable priceTiresSteering & suspension repairWheel alignment
ThomasLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I'm new to the Kentwood area and needed to find a trustworthy mechanic to diagnose my auto's underbody "noises". Online testimonials of Dykstra's reputation prompted my trying their Stauffer Ave shop. I was not disappointed! Mitch and crew found the vehicle's #1 issue, explained what should be done and with my…

Great priceVehicle safety inspectionAuto maintenanceTires
Andrea11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very respectful and knowledgeable. Kept me informed about the repairs and cost every step of the way. Wouldn't take my vehicles to any other shop. I've told others about my experience and encouraged them to use their services.

Air & cabin filter replacementTiresAuto battery replacement
Thang11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My tire kept getting flats and I went to Dykstra's Auto - Kentwood to see what's the issue was and sure enough it needed a new tires. The employees and service I received were beyond my expectation, Cin found a way to fix it professionally, quick, and cost effectively. Highly recommend!

Tires
Donovan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super fast service! Great prices and they aren't pushy with upgrading or having other service done. Highly recommend!

Auto tire replacementGeneral repairs & maintenanceWiper blade installation
Will6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dykstra’s is the ONLY place I will bring my vehicles in Grand Rapids. Truly the best around and they always put the customer first. They’ve replaced my stolen catalytic converter, brakes, oil changes, etc. and it’s always done as if they were working on their own cars. I recommend EVERYONE to Dykstra’s!!

BrakesGeneral repairs & maintenanceOil change
Tessa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful people, good service, and fair price!

Tire rotationsTires
AubreeLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service every single time! My husband and I trust no one else to provide an amazing experience the way the team at Dykstra's does!

Brake service & repairAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Darcy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Very quick and professional. Very helpful with all of my questions. I’ve already recommended them to co-workers who also had a good experience!

General repairs & maintenanceTires
Deb5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Dewey and his team are excellent. I trust them and have found them to be helpful even when I was not a customer and now for sure. They take pride in their work and are very careful with these sanitary guidelines we are going through as well as being very thoughtful around repairs and making sure they've addressed the core problem. I'm glad they are open.

BrakesOil changeTires
DavidLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Professional, great prices, and great experience.

Auto detailingBrakesOil change+ Punctuality+ Quality+ Professionalism
Norm3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Rating only, no written review.

Reasonable priceTires
Morgan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Tires
DavidEdited 5 years ago★★★★★

Rating only, no written review.

Tires

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 56%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change81—
General repairs & maintenance67—
Auto engine diagnostic38—
Steering & suspension repair32—
Brakes32—
Brake service & repair26—
Auto maintenance25—
Vehicle Inspection20—

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