Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Dykstra's Auto - Kentwood logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%71+17.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Dykstra's Auto - Kentwood

Kentwood, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #105Position by Experts Score among all companies we track in this category. of 144 towing services · 4.8★ from 647 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dykstra's Auto - Kentwood is better than 76% of towing services.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 71% of towing services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dykstra's Auto - Kentwood is better than 93% of towing services.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dykstra's Auto - Kentwood is better than 100% of towing services.A
100

Reviews for your job

Customers hired Dykstra's Auto - Kentwood for 8 kinds of job.

Dykstra's Auto - Kentwood for wheel alignment

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Wheel alignment”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Wheel alignment”

PatrickLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Quality of work & Communication + 3 year warranty = 10/10. My repairs were costly (as expected for what I needed). But I'll pay for good quality work. They were honest, through, and made sure my new purchase was looked over and safe. Also willing to work with me and had financial options to help. I will be back to…

Reasonable priceSteering & suspension repairAuto engine diagnosticWheel alignment
DonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Dykstras was very professional and efficient. I had an appointment, they were ready and finished the work in a timely manner. I will definitely use them again for service work.

Reasonable priceSteering & suspension repairWheel alignment
Zena6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My son moved to Kentwood about a year ago, so he's still new to the area. He needed some work done on his car, after looking around we found Dykstra's Auto to say less that was the best thing he done. I would like to say a BIG Thank you to Mitch and Shawn for going above and beyond. They make you feel like family…

Great priceTiresSteering & suspension repairAuto engine diagnostic
Fay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Dykstra Auto always does a great job on my Buick Encore! Very professional, great customer service!

Reasonable priceTiresSteering & suspension repairWheel alignment
Clarence12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Friendly, knowledgeable staff...prompt service.

Steering & suspension repairAuto brake repairWheel alignment
DerekLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Friendly. Thorough. Reasonably priced. They provide images of the issues they recommend tending to. 4/11/24 - in the Fall of 2023, they replaced my struts. At that time, they recommended replacement of my rear shocks (with an estimate), which I finally had done a few days ago. Before taking it in, I had been hearing…

Auto maintenanceSteering & suspension repairWheel alignment
Dean11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ford Ranger was leaking transmission fluid. The guys did a full inspection, brought other issues to light I was not aware of. Some unforeseen circumstances occurred during my repairs, but they did not let that impact my estimated cost! Great shop with great integrity!

Auto maintenanceEngine repairSteering & suspension repair
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very detailed with diagnostics, labor, and cost, Pointed out priority fixes and possible repairs in the future. And spoke with a knowledgeable team👍🏾👍🏾

Brake service & repairBrakesWheel alignment
BrianLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

The team at Dykstras does a great job. Their timing and pricing have always been accurate, their quality is solid, and their folks at the desk are always friendly and helpful. I switched to Dykstras a year ago after always getting the high pressure sales experience at the dealer’s service center, and Dykstras has been a breath of fresh air.

Auto maintenanceGeneral repairs & maintenanceVehicle Inspection
Ahroi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love the customer service and positive service Recommend 👍🏻

Brake service & repairBrakesSteering & suspension replacement
Dslam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

So my engine seized and the repairs were going to be more that the car was worth, I went on a two week vacation while they had my car, then they helped me coordinate the scaping of my car. My bill was less than $60 (for the labor and estimate to repair). Mitch was professional the entire time and went above and…

General repairs & maintenanceSteering & suspension repairWheel alignment+ Quality+ Professionalism+ Value
NotoriousCardLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I will be back for sure! Great service and supper professional!

Air & cabin filter replacementExhaustOil change+ Punctuality+ Quality+ Professionalism
DavidLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Professional, great prices, and great experience.

Auto detailingBrakesOil change+ Punctuality+ Quality+ Professionalism
Kyle9 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension replacementTire rotationsVehicle Inspection
Philip10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Auto maintenanceGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
DaddyblackLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Wheel alignment
Mohammed3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Wheel alignment+ Quality
Katy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryWheel alignment+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 56%Overpriced 4%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Oil change81—
General repairs & maintenance67—
Auto engine diagnostic38—
Steering & suspension repair32—
Brakes32—
Brake service & repair26—
Auto maintenance25—
Vehicle Inspection20—

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