Chantel Bein3 reviewsTotal number of Google reviews Chantel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest service
- Price assessment: Great price
- Services: Tires
Dylan's Tire and Auto
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%9+0.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 148 tire shopsPosition by Experts Score among all companies we track in this category. · better than 60%
4.9 ★★★★★ 625 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Nov 2026latest review
Dylan's Tire and Auto at a glance
Reviewers frequently praise the shop for quick turnaround times, reasonable pricing, and helpful staff during routine maintenance like oil changes, tire replacements, and brake repairs. However, several low-star reviews cite serious concerns regarding workmanship quality and billing accuracy, specifically mentioning unresolved AC issues, brake failures, and unexpected charges for parts or labor that did not match initial estimates or diagnoses.
- Google rating: 4.9 out of 5 from 625 reviews (97% five-star).
- Reviews on this page: 625 Google reviews (484 with written comments, 27 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: November 6, 2026.
- Service: Tire Shop serving Hollywood, Florida.
Data from Google, last updated November 8, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dylan's Tire and Auto: 90/100 on this factor. Category median: 83.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dylan's Tire and Auto: 80/100 on this factor. Category median: 76.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dylan's Tire and Auto: 100/100 on this factor. Category median: 98.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dylan's Tire and Auto: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dylan's Tire and Auto: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dylan's Tire and Auto: 9/100 on this factor. Category median: 46.F
9
Bar = this company · dark tick = category median.
Star ratings
625 Google reviews we collected
- 5 stars60997%
- 4 stars41%
- 3 stars00%
- 2 stars10%
- 1 star112%
Praise vs complaints
Phrases our text analysis found in 484 written reviews
- Praise77699%
- Complaints111%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2576%
- Reasonable824%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Price & value20426%
- Speed & response16120%
- Staff & attitude11915%
- Quality & results11414%
- Honesty & trust9612%
- Would recommend8611%
- Communication71%
What customers talk about
We read 484 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Stellar customer service, honest and up front family owned small business auto mechanic with fair prices.”
“RiP OFF”
“Great quick service, got me in for last minute oil change.”
“Very knowledgeable, super professional, very quick and they treat you like family!”
“I took my 2021 Nissan Sentra in for repairs, and he did an absolutely amazing job!”
“THE LAST TIME I CAME HE DAMAGED MY AIR CONDITIONER.”
“He is very professional, honest, reliable, and pays great attention to detail.”
“He's not only incompetent, but also DISHONEST AND SLOPPY.”
“I would definitely trust him with my car again and highly recommend him to anyone looking for a great mechanic.”
“The staff is very nice professional and knowledgeable, they explained everything and showed me exactly what was wrong.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dylan's Tire and Auto for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
D1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Good people, good customer service and good business. Dylan and staff take pride in what they do and they are very good at it. Highly recommended
Reasonable priceTires
Tinde1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
By far the best repair shop!! Super highly recommend Dylan and his crew!! Very knowledgeable, super professional, very quick and they treat you like family! Look no further! George and Dylan worked on my car and I give them both 12 stars!! Thank you guys!! You truly are THE BEST!!! 😊
Great priceElectrical repair
DeeLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great customer service. And great price on tires. I needed 4 new tires last minute before my road trip and Dylan took care of me.
Great priceTires
WilliamLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Good people drug free workplace I've been to multiple shops and there was drug addicted people at other shops so that's a plus for me
Reasonable priceTires
C6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Stellar customer service, honest and up front family owned small business auto mechanic with fair prices. I won't bring my truck anywhere else:). Thank you Mr. Dylan for always taking such good care of us!
Alessandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent work! He did a wonderful job, and I was very satisfied with the service. Everything was done very well. I highly recommend him and give him 5 stars! ⭐⭐⭐⭐⭐
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 102 | — |
| Oil change | 79 | — |
| Brakes | 61 | — |
| Brake service & repair | 52 | — |
| Auto engine diagnostic | 30 | — |
| Wheel alignment | 26 | — |
| Steering & suspension repair | 19 | — |
| Air conditioning | 19 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 625 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Joshua Callaway2 reviewsTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, not expensive, and reliable. No complaints highly recommend
kenton powellLocal Guide · 24 reviewsTotal number of Google reviews kenton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat quick service, got me in for last minute oil change. Will be back.
D Brown1 reviewTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood people, good customer service and good business. Dylan and staff take pride in what they do and they are very good at it. Highly recommended
- Price assessment: Reasonable price
- Services: Tires
Tinde Talo1 reviewTotal number of Google reviews Tinde has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBy far the best repair shop!! Super highly recommend Dylan and his crew!! Very knowledgeable, super professional, very quick and they treat you like family! Look no further! George and Dylan worked on my car and I give them both 12 stars!! Thank you guys!! You truly are THE BEST!!! 😊
- Price assessment: Great price
- Services: Electrical repair
Elizabeth Finley4 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFixed my AC and Coolant leak great!
- Price assessment: Great price
Dee JayLocal Guide · 34 reviewsTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service. And great price on tires. I needed 4 new tires last minute before my road trip and Dylan took care of me.
- Price assessment: Great price
- Services: Tires
William MccueLocal Guide · 14 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood people drug free workplace I've been to multiple shops and there was drug addicted people at other shops so that's a plus for me
- Price assessment: Reasonable price
- Services: Tires
C6 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStellar customer service, honest and up front family owned small business auto mechanic with fair prices. I won't bring my truck anywhere else:). Thank you Mr. Dylan for always taking such good care of us!
Alessandra Braga1 reviewTotal number of Google reviews Alessandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent work! He did a wonderful job, and I was very satisfied with the service. Everything was done very well. I highly recommend him and give him 5 stars! ⭐⭐⭐⭐⭐
Response from the owner · 2 weeks ago
Thank you we appreciate the kind words and hope to see you soon for your regular scheduled maintenance 🙏
Business details
- Address: 5600 Washington St, Hollywood, FL 33023
- Phone: (305) 389-5853
- Website: dylanstireandauto.com
- Service area: Hollywood, FL