Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
E. Cooper & Son Septic Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty70−3Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

E. Cooper & Son Septic Service

Middletown, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.7★ from 76 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.E. Cooper & Son Septic Service is better than 77% of septic tank services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.E. Cooper & Son Septic Service is better than 67% of septic tank services.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.E. Cooper & Son Septic Service is better than 70% of septic tank services.B
70
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.E. Cooper & Son Septic Service is better than 100% of septic tank services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.E. Cooper & Son Septic Service is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.E. Cooper & Son Septic Service is better than 38% of septic tank services.D
38

Reviews for your job

Customers hired E. Cooper & Son Septic Service for 2 kinds of job.

E. Cooper & Son Septic Service for drain cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.43
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$478
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 52/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 44

All 7 Google reviews tagged “Drain cleaning”

NickLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Called with problems at 8, they were here by noon fixing everything. Lucky to have such a great company so close to Pine Bush!

Paid $400–600Reasonable priceDrain cleaningService not listed
Eric7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Amazing service - came home from work last night to gurgling and clogged drain lines (never a good feeling when you have small kids at home). Friend recommended Cooper, so I left a voicemail and sent an email with more details and my address. Got a call back the next AM and truck came by a couple hours later for a…

Drain cleaningSewer repair
Samantha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My experience with this company was amazing, they came to help me out on the weekend and were very professional and responsible and courteous. My husband said they did an amazing job cleaning out our septic tank. We will definitely be using them for our septic services from now on. Thank you guys so much.

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Jerianne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Had a terrible experience with one of their guys servicing my yard. No heads up that they were coming, completely blocked my car in, and then he was rude when I asked for a heads up next time they are coming to my address. The one guy was nice enough and moved so I could move my car, but the other worker who’s name…

Drain cleaning− Responsiveness− Professionalism
Marie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a septic emergency and on Saturday no less. They came out got everything unclogged and cleaned. They provide great service at a fair price. Thank you.

Sewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They are the absolute best in the business

Drain cleaning+ Responsiveness+ Punctuality+ Quality
KennethLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I would highly recommend them for septic system needs. The crew were very knowledgeable, reasonably priced and were able get my main line unclogged and done right. They were honest and didn't try to sale me additional services that were not needed. Great customer experience from start to finish.

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$1.7k+305% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning7$205–$478
Sewer repair7$383–$2.1k

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