sp33dys gaming1 reviewTotal number of Google reviews sp33dys has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat service only took about a hour
E-Tech Computers
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty93−0.7Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 44 tech support servicesPosition by Experts Score among all companies we track in this category. · better than 9%
4.7 ★★★★★ 524 Google reviews · 24 photos
91%five-star reviews
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
20%reviews answered by the owner
Oct 2026latest review
E-Tech Computers at a glance
Customers frequently praise the shop for quick turnaround times, fair pricing, and knowledgeable staff who handle repairs for laptops, gaming consoles, and custom PCs. Recurring themes include clear communication and honest assessments of device issues. However, some low-star reviews cite instances of missed appointments, unauthorized part replacements, and repairs that failed to resolve the original problem, indicating occasional inconsistencies in service reliability.
- Google rating: 4.7 out of 5 from 524 reviews (91% five-star).
- Reviews on this page: 524 Google reviews (459 with written comments, 3 with photos).
- Owner responses: the business replied to 20% of reviews.
- Most recent review: October 16, 2026.
- Service: Tech Support Service serving Beachwood, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other tech support services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.E-Tech Computers: 79/100 on this factor. Category median: 94.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.E-Tech Computers: 65/100 on this factor. Category median: 95.B
65
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.E-Tech Computers: 93/100 on this factor. Category median: 98.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.E-Tech Computers: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.E-Tech Computers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.E-Tech Computers: 34/100 on this factor. Category median: 58.D
34
Bar = this company · dark tick = category median.
Star ratings
524 Google reviews we collected
- 5 stars47691%
- 4 stars173%
- 3 stars31%
- 2 stars31%
- 1 star255%
Praise vs complaints
Phrases our text analysis found in 459 written reviews
- Praise83394%
- Complaints546%
Topic share
How often each topic comes up in the written reviews
- Price & value17720%
- Staff & attitude17219%
- Speed & response17219%
- Quality & results15217%
- Would recommend13115%
- Communication435%
- Honesty & trust405%
What customers talk about
We read 459 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very worth the money in my opinion, playing Forza horizon 6 like no tomorrow, while running quieter and performing better across the board.”
“…their way to help save me some money on (what would otherwise be) a very expensive Macbook repair.…”
“Great experience - replaced my MacBook screen - extremely knowledgeable, great communication, and honest people - highly recommended”
“The younger worker REPEATEDLY called me a bitc* and yelled at the older man.”
“got my lcd screen replaced on my macbook here, significant cheaper than having it replaced through apple and they were quick to have it repaired!”
“They did not call us back about our Nintendo DS that we dropped off, they said 48 hours they'd call us back we had to call them after 4 days.”
“The whole thing was a great experience and a fair price.”
“This wasn’t just poor service—it was unethical conduct.”
“Definitely recommend for anyone looking for good service at a better price”
“Usually have great experience with them but will never again give them my business.”
“Steve actually cared about my situation, walked me through what was going on, and got it sorted fast.”
“The new fan wasn't communicating with the motherboard properly and brought the computer back.”
“The gentleman behind the counter super friendly, very knowledgeable, and very trustworthy!”
“First he said my original board was reinstalled—then when caught, he acted like I should thank him for being dishonest?”
People customers mention
- Steve 58 reviews
- Xbox 23 reviews
- Apple 12 reviews
- Michelle 11 reviews
- Lakewood 10 reviews
- Pro 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JoeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great experience - replaced my MacBook screen - extremely knowledgeable, great communication, and honest people - highly recommended
BishopLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Decently priced and super fast service. Got my ps5 back in 30 minutes. Definitely recommend for anyone looking for good service at a better price
Isa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
got my lcd screen replaced on my macbook here, significant cheaper than having it replaced through apple and they were quick to have it repaired! also i was having an issue with my wifi chip and i took it back in and they had it fixed within 20 minutes for free. great service, great prices, great staff. if you are…
JAHLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Best computer shop on Earth. Very Fare, Very good, Very Nice Staff. We’re blessed to have a shop like this in Cleveland area.
Dominic2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Brought my Xbox Series X with dead USB ports, they informed me on how the components work, and how this could have happened. They said they’d see what they could do. I took it in I think Tuesday and got it back Tuesday the next week. Working like it was brand new with all 3 USB ports, cleaned the dust out and…
Nick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Can’t recommend Steve at E-Tech enough. I spilled black coffee on my MacBook, it would chime but the screen wouldn’t light up. Steve actually cared about my situation, walked me through what was going on, and got it sorted fast. He replaced the corroded components, which is no small procedure, and he was precise and…
Photos
Customer reviews
4.7 ★★★★★ 524 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Joe AndulicsLocal Guide · 21 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience - replaced my MacBook screen - extremely knowledgeable, great communication, and honest people - highly recommended
Bishop “Bishop” GLocal Guide · 18 reviewsTotal number of Google reviews Bishop has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDecently priced and super fast service. Got my ps5 back in 30 minutes. Definitely recommend for anyone looking for good service at a better price
Isa Eldridge2 reviewsTotal number of Google reviews Isa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegot my lcd screen replaced on my macbook here, significant cheaper than having it replaced through apple and they were quick to have it repaired! also i was having an issue with my wifi chip and i took it back in and they had it fixed within 20 minutes for free. great service, great prices, great staff. if you are having a computer issue i can’t recommend this place enough.
JAH WhiteLocal Guide · 36 reviewsTotal number of Google reviews JAH has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest computer shop on Earth. Very Fare, Very good, Very Nice Staff. We’re blessed to have a shop like this in Cleveland area.
Dar RiderLocal Guide · 143 reviewsTotal number of Google reviews Dar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery knowledgeable and great people!
Dominic Patera2 reviewsTotal number of Google reviews Dominic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrought my Xbox Series X with dead USB ports, they informed me on how the components work, and how this could have happened. They said they’d see what they could do. I took it in I think Tuesday and got it back Tuesday the next week. Working like it was brand new with all 3 USB ports, cleaned the dust out and replaced the thermal paste. Very worth the money in my opinion, playing Forza horizon 6 like no tomorrow, while running quieter and performing better across the board.
Nick Dottore6 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCan’t recommend Steve at E-Tech enough. I spilled black coffee on my MacBook, it would chime but the screen wouldn’t light up. Steve actually cared about my situation, walked me through what was going on, and got it sorted fast. He replaced the corroded components, which is no small procedure, and he was precise and clean about it. The whole thing was a great experience and a fair price. If you’ve got liquid damage or anything board-level, this is the guy.
George Maffei13 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve was awesome in solving our computer needs
Jake HolderbaumLocal Guide · 7 reviewsTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDiagnosed and fixed my Xbox same day. Very friendly staff and great prices. 5/5
Business details
- Address: 14411 Detroit Ave, Cleveland, OH 44107
- Phone: (216) 525-9500
- Website: etechcomp.com
- Service area: Beachwood, OH