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EASE Cleaning Services

House cleaning service · Amsterdam, NY · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%75+18.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#174 of 235 house cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 26%
4.8 ★★★★★ 83 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Jun 2026latest review

EASE Cleaning Services at a glance

Customers describe EASE Cleaning Services as punctual, thorough, and communicative, noting that the company uses non-toxic supplies and brings all necessary equipment. Reviews highlight efficient deep cleaning and apartment maintenance, with clients appreciating the ease of online booking and scheduling. One recurring criticism involves missed cleaning details, such as items under furniture, and appointment cancellations due to understaffing, which some customers found unprofessional despite the owner's responsiveness.

  • Google rating: 4.8 out of 5 from 83 reviews (94% five-star).
  • Reviews on this page: 83 Google reviews (72 with written comments, 2 with photos).
  • Owner responses: the business replied to 100% of reviews.
  • Most recent review: June 6, 2026.
  • Service: House Cleaning Service serving Amsterdam, New York.

Data from Google, last updated October 26, 2026.

Score profile vs other house cleaning services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction83Reliability75Craft & service99Value100Momentum100Replies to reviews100Satisfaction: 83 (median 92)Reliability: 75 (median 91)Craft & service: 99 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 83)
EASE Cleaning ServicesHouse Cleaning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EASE Cleaning Services: 83/100 on this factor. Category median: 92.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EASE Cleaning Services: 75/100 on this factor. Category median: 91.B
75
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EASE Cleaning Services: 99/100 on this factor. Category median: 96.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EASE Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EASE Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EASE Cleaning Services: 100/100 on this factor. Category median: 83.A
100

Bar = this company · dark tick = category median.

Star ratings

83 Google reviews we collected

  • 5 stars7894%
  • 4 stars11%
  • 3 stars11%
  • 2 stars11%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 72 written reviews

  • Praise13499%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Quality & results4835%
  • Staff & attitude3224%
  • Speed & response2418%
  • Would recommend1914%
  • Communication75%
  • Price & value32%
  • Honesty & trust32%

What customers talk about

We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She is so kind, professional, efficient, detail oriented, and does AMAZING WORK!”
  • “She was very efficient, so friendly, and everything is spotless.”
  • “Excellent service - arrived on time - did thorough cleaning - polite - all in all a pleasure!”
  • “I definitely recommend his company- you won't be disappointed!”
  • “Communication was excellent, and the deep clean of my home before move-in was top notch.”
  • “Josh and his team did a fantastic job deep cleaning my house at a great price!”
  • “They honestly go above and beyond, and won’t leave until the place is spotless!”

People customers mention

  • Josh 8 reviews
  • Courtney 4 reviews
  • Naomi 3 reviews
  • Amber 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired EASE Cleaning Services for 7 kinds of job. Pick one to see what they paid and said.

Recent reviews

Joseph14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lori M. did a wonderful job on our house today! She was very efficient, so friendly, and everything is spotless. Thank you, Lori!

Maryann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you Lori McCann. You did a great job. Appreciate what a thorough job you did.

Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lori McCann is seriously the BEST person we have come to clean our home. She is so kind, professional, efficient, detail oriented, and does AMAZING WORK! I would like to request that she be our monthly cleaner from now on. I can not stress enough how valuable her services/time are, and she is such a wonderful…

michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Lori McCann did an amazing job. Every room was cleaned professionally. Very detailed cleaning. And having owned a cleaning business for over 40 years, I know the effort she put in.

Caryl10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service - arrived on time - did thorough cleaning - polite - all in all a pleasure!

Grant5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We’ve been using Ease Cleaning for a while and they’ve always done a great job. We had Lori for the first time this week and the place was spotless!

Photos

Customer reviews

4.8 ★★★★★ 83 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Joseph Donlon14 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lori M. did a wonderful job on our house today! She was very efficient, so friendly, and everything is spotless. Thank you, Lori!

Response from the owner · 4 months ago

Thank you for the review Joseph!

Maryann McConnell2 reviewsTotal number of Google reviews Maryann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Lori McCann. You did a great job. Appreciate what a thorough job you did.

Response from the owner · 4 months ago

Thank you for the kind review Maryann!

Ashley Yates6 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lori McCann is seriously the BEST person we have come to clean our home. She is so kind, professional, efficient, detail oriented, and does AMAZING WORK! I would like to request that she be our monthly cleaner from now on. I can not stress enough how valuable her services/time are, and she is such a wonderful person in general! THANK YOU LORI! I hope to see you next month!!! WE APPRECIATE YOU!!

Response from the owner · 4 months ago

Thank you so much for the kind review Ashley!

michael kester5 reviewsTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lori McCann did an amazing job. Every room was cleaned professionally. Very detailed cleaning. And having owned a cleaning business for over 40 years, I know the effort she put in.

Response from the owner · 4 months ago

Thank you for the kind review Michael

Caryl Stern10 reviewsTotal number of Google reviews Caryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service - arrived on time - did thorough cleaning - polite - all in all a pleasure!

Response from the owner · 5 months ago

Thank you Caryl!

Grant Horner5 reviewsTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve been using Ease Cleaning for a while and they’ve always done a great job. We had Lori for the first time this week and the place was spotless!

Response from the owner · 5 months ago

Thank you for the review Grant!

Jennifer Kester10 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great cleaning service. Always on time and does an excellent job at cleaning our house.

Response from the owner · 2 years ago

Thank you for the review, Jen! It was a pleasure cleaning your home. We’ll see you in a month!

Heather Bleakley4 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They do a great job and are respectful

Response from the owner · 8 months ago

Thank you for the kind review, Heather. It’s a pleasure taking care of your house cleaning needs.

Frank Azuola7 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ease Cleaners is great! The cleaning crew did a thorough job. Highly recommend their services.

Response from the owner · a year ago

Thank you for the review, Frank! We’re looking forward to clean your home in the future

Barbara Frey6 reviewsTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have had several cleaning services over the years, but EASE Cleaning Services is by far the best. They use non toxic cleaning supplies and they take the time to make sure they do a deep clean and don't miss anything. I would highly recommend them to anyone.

Response from the owner · a year ago

Thank you so much for the kind words and glowing review! We’re thrilled to hear that EASE Cleaning Services has been the best experience you’ve had. Providing non-toxic, eco-friendly cleaning with attention to detail is what we pride ourselves on. We look forward to continuing to keep your home spotless and healthy!

EASE Cleaning Services on Google Maps →

Business details