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East Bay Dog Walkers

Dog walker · Walnut Creek, CA · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%91+23.7Value 15%90+13.7Craft & service penalty96−0.4Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 131 pet servicesPosition by Experts Score among all companies we track in this category. · better than 81%
5.0 ★★★★★ 27 Google reviews · 10 photos
96%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Apr 2025latest review

East Bay Dog Walkers at a glance

Customers describe East Bay Dog Walkers as reliable and punctual, highlighting flexible scheduling for last-minute changes and reasonable pricing. Reviewers note consistent communication, including daily photo updates and responsive email check-ins, for both dog walking and pet sitting services. Some clients also mention the value of dog training sessions that improved leash behavior and reactivity. With a perfect five-star rating from twenty-seven reviews, the business demonstrates high satisfaction with professional care and easy online booking tools.

  • Google rating: 5.0 out of 5 from 27 reviews (96% five-star).
  • Reviews on this page: 27 Google reviews (20 with written comments, 1 with photos).
  • Owner responses: the business replied to 4% of reviews.
  • Most recent review: April 14, 2025.
  • Service: Pet Service serving Walnut Creek, California.

Data from Google, last updated October 29, 2026.

Score profile vs other pet services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: value.

Satisfaction91Reliability91Craft & service96Value90Momentum–Replies to reviews–Satisfaction: 91 (median 80)Reliability: 91 (median 72)Craft & service: 96 (median 95)Value: 90 (median 94)
East Bay Dog WalkersPet Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Bay Dog Walkers: 91/100 on this factor. Category median: 80.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Bay Dog Walkers: 91/100 on this factor. Category median: 72.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.East Bay Dog Walkers: 96/100 on this factor. Category median: 95.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Bay Dog Walkers: 90/100 on this factor. Category median: 94.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–

Bar = this company · dark tick = category median.

Star ratings

27 Google reviews we collected

  • 5 stars2696%
  • 4 stars14%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 20 written reviews

  • Praise31100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Honesty & trust723%
  • Quality & results516%
  • Staff & attitude516%
  • Would recommend516%
  • Speed & response413%
  • Communication310%
  • Price & value26%

What customers talk about

We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “we use EBDW pet sitting service every time we go on vacation, they are very reliable and we had a great experiences with them every single time”
  • “She does a great job matching the skills and experience of her dog walkers with the dogs of her clients.”
  • “Sitters are knowledgeable, attentive, and responsive.”
  • “I recommend them for anyone looking for a great dog walker!”
  • “I have had to schedule last minute dog walks and they have been extremely responsive and accommodating.”
  • “I have been a customer for the last 2 years and have appreciated the ongoing communication with the owner, Mona, and my dog's walker.”
  • “East Bay Dog Walkers provides a wonderful service, scheduling on line is very easy and their prices are reasonable.”

People customers mention

  • Mona 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Gwen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our family has been relying on East Bay for over five years, providing care for our several cats and fishies while on vacations. When returning from trips, we always find our animals and home extremely well cared for. Sitters are knowledgeable, attentive, and responsive.

Alex14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Mona and her team of walkers have been wonderful. I tried for two years to get my dog to walk on leash without pulling. After walking with professionals for a few months we we a huge difference in her. Her reactivity to other dogs while on leash has also improved.

KHLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

East Bay Dog Walkers is a fantastic company to work with. I have been a customer for the last 2 years and have appreciated the ongoing communication with the owner, Mona, and my dog's walker. Scheduling is consistent and easy, prices are good, and I have always felt comfortable leaving my dog in their hands. Highly recommend this company.

Erica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Reliable, professional and amazing. I don’t worry about my dogs when with EBDW. They love it too.

Elaine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

East bay dog walkers have always been there for us when we need them. Even when making last minute changes, they do their best to accommodate our changing schedule. Very reliable.

Marissa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

we use EBDW pet sitting service every time we go on vacation, they are very reliable and we had a great experiences with them every single time

Photos

Customer reviews

5.0 ★★★★★ 27 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Gwen K.1 reviewTotal number of Google reviews Gwen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our family has been relying on East Bay for over five years, providing care for our several cats and fishies while on vacations. When returning from trips, we always find our animals and home extremely well cared for. Sitters are knowledgeable, attentive, and responsive.

Alex Hamlin14 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mona and her team of walkers have been wonderful. I tried for two years to get my dog to walk on leash without pulling. After walking with professionals for a few months we we a huge difference in her. Her reactivity to other dogs while on leash has also improved.

KHLocal Guide · 21 reviewsTotal number of Google reviews KH has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

East Bay Dog Walkers is a fantastic company to work with. I have been a customer for the last 2 years and have appreciated the ongoing communication with the owner, Mona, and my dog's walker. Scheduling is consistent and easy, prices are good, and I have always felt comfortable leaving my dog in their hands. Highly recommend this company.

Erica Eshoo9 reviewsTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Reliable, professional and amazing. I don’t worry about my dogs when with EBDW. They love it too.

Elaine Meese8 reviewsTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

East bay dog walkers have always been there for us when we need them. Even when making last minute changes, they do their best to accommodate our changing schedule. Very reliable.

Marissa Gardner8 reviewsTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

we use EBDW pet sitting service every time we go on vacation, they are very reliable and we had a great experiences with them every single time

Hedyeh Falsafi1 reviewTotal number of Google reviews Hedyeh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I am very happy to have found East Bay Dog Walkers for my dog. They're great with my pup and very flexible for my last minute needs. I really appreciate you! Thank you!!! :)

Susan Callister4 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

“East Bay Dog Walkers” is the best I’ve used for my two dogs. Mona, the owner, runs a tight ship. Her hiring practices are excellent. She does a great job matching the skills and experience of her dog walkers with the dogs of her clients.

Kassandra ZuanichLocal Guide · 10 reviewsTotal number of Google reviews Kassandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Whenever I need a dog walk or sitting I know I can rely on East Bay Dog Walkers. My dog always comes back happy and tired. I am very grateful to Mona and the other team members who love Coco and take care of her like family.

Vignesh Madhav2 reviewsTotal number of Google reviews Vignesh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best in the business. Mona and group have created a special bond with my 7 yr old goldendoodle. Mona is super flexible with last minute plans and she’s been able to find us walkers last minute or even boarding option the one time were in a bind. Would recommend them to anyone who has a dog!

East Bay Dog Walkers on Google Maps →

Business details