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Posh Pup Grooming

Pet groomer · Walnut Creek, CA · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%86+22.4Value 15%73+11.1Craft & service penalty48−5.2Experts Score= 81Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 131 pet servicesPosition by Experts Score among all companies we track in this category. · better than 62%
4.8 ★★★★★ 31 Google reviews · 14 photos
94%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review

Posh Pup Grooming at a glance

Google reviewers rate Posh Pup Grooming 4.8 out of 5 based on 31 reviews, highlighting consistent praise for detailed grooming, breed-specific care, and the facility’s dog daycare environment. Clients frequently note that their pets return happy and well-groomed, with staff demonstrating patience with sensitive animals and providing useful advice on maintenance. While most feedback is positive, isolated lower-rated comments cite high pricing relative to perceived quality and concerns about supervision in the waiting area.

  • Google rating: 4.8 out of 5 from 31 reviews (94% five-star).
  • Reviews on this page: 31 Google reviews (31 with written comments, 2 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: September 2, 2026.
  • Service: Pet Service serving Walnut Creek, California.

Data from Google, last updated October 29, 2026.

Score profile vs other pet services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.

Satisfaction89Reliability86Craft & service48Value73Momentum100Replies to reviews–Satisfaction: 89 (median 80)Reliability: 86 (median 72)Craft & service: 48 (median 95)Value: 73 (median 94)Momentum: 100 (median 100)
Posh Pup GroomingPet Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Posh Pup Grooming: 89/100 on this factor. Category median: 80.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Posh Pup Grooming: 86/100 on this factor. Category median: 72.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Posh Pup Grooming: 48/100 on this factor. Category median: 95.C
48
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Posh Pup Grooming: 73/100 on this factor. Category median: 94.B
73
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Posh Pup Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–

Bar = this company · dark tick = category median.

Star ratings

31 Google reviews we collected

  • 5 stars2994%
  • 4 stars00%
  • 3 stars13%
  • 2 stars00%
  • 1 star13%

Praise vs complaints

Phrases our text analysis found in 31 written reviews

  • Praise3797%
  • Complaints13%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price424%
  • Reasonable1376%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1232%
  • Quality & results924%
  • Would recommend821%
  • Honesty & trust411%
  • Speed & response25%
  • Communication25%
  • Price & value13%

What customers talk about

We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Everyone is super friendly as well; we love it here”
  • “They do a wonderful job with grooming him and he always comes to us looking sharp.”
  • “Highly recommend Posh Pup to anyone looking for a groomer they can trust long-term.”
  • “She has been grooming my Shih Tzu, Halle, for the past 4 years, and I couldn’t trust anyone more with her.”
  • “They’re responsive, easy to book with, and always keep us in the loop.”
  • “…y know exactly what each of our dogs needs every single time — no re-explaining, no guesswork, just consistent, great grooming.…”

People customers mention

  • Vivian 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Posh Pup Grooming for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

marilyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We’ve been coming to Posh Pup Grooming for 5 years. Vivian is great with our golden doodle. Our dog always leaves happy and looking great.

nathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

How dog coco is treated like a king here. They do a wonderful job with grooming him and he always comes to us looking sharp. Everyone is super friendly as well; we love it here

Reasonable priceDog groomingDog bathing and blow dryDog full service grooming
Sonny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

e’ve been taking our dogs to Posh Pup Grooming for over 3 years now, and they never disappoint. What really sets them apart is how well they know exactly what each of our dogs needs every single time — no re-explaining, no guesswork, just consistent, great grooming. The best sign of a good groomer? Our dogs are…

Reasonable priceDog groomingDog bathing and blow dryDog full service grooming
Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Took my rescue poodle/bishonx for her first ever grooming. Vivian was wonderful- the pups were all loose, there is furniture for them to nap on. Very positive first grooming for a rescue pup. We have been going for a year now and I wouldn't go anywhere else. Vivian also told me how to get rid of tear stains- now gone!

Reasonable priceDog ear cleaningDog anal gland expression
Bree3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Not only does Posh Pups do an amazing job on my dog but my dog absolutely loves going to the shop. He is so excited, plays with all his friends all day, and he comes home looking fabulous. We Lovu Vivian!

Reasonable priceDog ear cleaningDog anal gland expressionDog grooming
Geoffrey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I highly recommend Posh Pup for all your dog grooming needs. Vivian runs a compassionate and detailed operation. Our dog Sunny always looks 100% better afterward his visit and he is always given meticulous care. Thank you Vivian!

Reasonable priceDog groomingDog bathing and blow dryDog full service grooming

Photos

Customer reviews

4.8 ★★★★★ 31 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
marilyn chourarath1 reviewTotal number of Google reviews marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’ve been coming to Posh Pup Grooming for 5 years. Vivian is great with our golden doodle. Our dog always leaves happy and looking great.

nathan small2 reviewsTotal number of Google reviews nathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

How dog coco is treated like a king here. They do a wonderful job with grooming him and he always comes to us looking sharp. Everyone is super friendly as well; we love it here

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Sonny Pannu2 reviewsTotal number of Google reviews Sonny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

e’ve been taking our dogs to Posh Pup Grooming for over 3 years now, and they never disappoint. What really sets them apart is how well they know exactly what each of our dogs needs every single time — no re-explaining, no guesswork, just consistent, great grooming. The best sign of a good groomer? Our dogs are actually excited to go there. No dragging paws or anxious pacing — they walk in happy, which tells you everything about how well they’re treated. On top of the grooming itself, the communication and customer service have been fantastic. They’re responsive, easy to book with, and always keep us in the loop. Highly recommend Posh Pup to anyone looking for a groomer they can trust long-term.

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling
Paula Pell2 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Took my rescue poodle/bishonx for her first ever grooming. Vivian was wonderful- the pups were all loose, there is furniture for them to nap on. Very positive first grooming for a rescue pup. We have been going for a year now and I wouldn't go anywhere else. Vivian also told me how to get rid of tear stains- now gone!

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog anal gland expression
Bree Jackson3 reviewsTotal number of Google reviews Bree has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Not only does Posh Pups do an amazing job on my dog but my dog absolutely loves going to the shop. He is so excited, plays with all his friends all day, and he comes home looking fabulous. We Lovu Vivian!

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog anal gland expression, Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog nail trimming
Geoffrey Fontana6 reviewsTotal number of Google reviews Geoffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I highly recommend Posh Pup for all your dog grooming needs. Vivian runs a compassionate and detailed operation. Our dog Sunny always looks 100% better afterward his visit and he is always given meticulous care. Thank you Vivian!

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog bathing and blow dry, Dog full service grooming, Dog grooming and styling, Dog nail trimming
Kater HakeLocal Guide · 25 reviewsTotal number of Google reviews Kater has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have used PoshPup since moving to Walnut Creek after an unsatisfactory experience with mobile groomers. Vivian is super knowledgeable about all dog issues and an excellent groomer. Our dog loves the "doggy daycare" when we drop her off in the morning and pick her end of day. She spends the day playing with other dogs.

  • Price assessment: Reasonable price
  • Services: Dog grooming
Laurie Grant da Silveira2 reviewsTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Vivian does an incredible job grooming my Cavalier King Charles. I was a very nervous, first-time dog owner and she quickly put me at ease with her calm strength, clear guidance and years of experience. I am so grateful that I know Doki is being so well taken care of when he’s with Vivian.

  • Price assessment: Reasonable price
  • Services: Dog ear cleaning, Dog anal gland expression, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
Maggie over6 reviewsTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Vivian is wonderful. She does a fantastic job grooming and takes great care of our dog. Highly recommend!

Maureen Shindle2 reviewsTotal number of Google reviews Maureen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Vivian is a talented dog groomer. We searched most of the East Bay for a hand stripping groomer and tried many different options. Lucky enough we found Posh Pup and have never looked back. Vivian listened and created a realistic grooming plan for our dog. She is personable, knowledgeable, and the best we’ve encountered.

Posh Pup Grooming on Google Maps →

Business details