Animal hospital · Berkeley, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%57+31.1Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%1+0.1Craft & service penalty87−1.3Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 22 pet rescueiPosition by Experts Score among all companies we track in this category. · better than 57%
4.5★★★★★344 Google reviews · 24 photos
77%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
East Bay SPCA Spay & Neuter Surgery Center at a glance
Google reviewers rate the facility 4.5 out of 5 based on 344 reviews, highlighting affordable pricing, professional staff, and efficient surgical processes for spaying and neutering pets. Customers frequently praise the clean environment and clear instructions provided during drop-off and pickup. However, recurring criticisms involve poor phone communication, making it difficult to reach staff for pre-operative or post-operative questions, along with occasional scheduling delays and unexpected additional fees.
Google rating: 4.5 out of 5 from 344 reviews (77% five-star).
Reviews on this page: 344 Google reviews (202 with written comments, 15 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 19, 2026.
Service: Pet Rescue Organization serving Berkeley, California.
Data from Google, last updated October 25, 2026.
Score profile vs other pet rescue
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyPet Rescue median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Bay SPCA Spay & Neuter Surgery Center: 57/100 on this factor. Category median: 61.C
57
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Bay SPCA Spay & Neuter Surgery Center: 64/100 on this factor. Category median: 58.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.East Bay SPCA Spay & Neuter Surgery Center: 87/100 on this factor. Category median: 86.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Bay SPCA Spay & Neuter Surgery Center: 100/100 on this factor. Category median: 93.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.East Bay SPCA Spay & Neuter Surgery Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.East Bay SPCA Spay & Neuter Surgery Center: 1/100 on this factor. Category median: 28.F
1
Bar = this company · dark tick = category median.
Star ratings
344 Google reviews we collected
4.5of 5
5 stars26677%
4 stars3811%
3 stars134%
2 stars62%
1 star216%
Praise vs complaints
Phrases our text analysis found in 202 written reviews
94%praise
Praise21294%
Complaints136%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price675%
Reasonable225%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9341%
Price & value4821%
Speed & response2712%
Quality & results2411%
Would recommend219%
Communication104%
Honesty & trust21%
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone at the clinic was wonderful, kind, and helpful.”
“She was rude and not very knowledgeable of the services they provided.”
“The cost was unbelievably affordable, honestly, the best $100 I’ve ever spent.”
“When I made the appointment, I provided all of Lilly's information and was given a quoted price, which I paid a deposit for.”
“My pup ate when she got home, slept a lot but was her old self the next day.”
“They do great Work ,for the Community and there prices are fair, compared to others , Ty Marc”
“People having pre-op and post-op questions is incredibly normal but you wouldn’t be able to tell based on how terrible they are with communication.”
“I will definitely be coming back in the future and highly recommend this clinic to anyone caring for feral or community cats.”
“Very much not ok and would not recommend this place.”
“The process to get registered, drop her off, pick her up was all very clear.”
“No communication whatsoever despite leaving voicemails and doing the online stuff they ask you to do with their voice automated system.”
“The prices where less than half of my vet and I honestly felt more welcomed here!”
People customers mention
Saturdays4 reviews
Chihuahua3 reviews
Tuesdays3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
VaniaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I brought two feral cats I trapped last night, a male and a female whom I’ve been feeding for almost three months, to the East Bay SPCA Spay & Neuter Surgery Center, and I couldn’t be happier with the experience. Both surgeries went smoothly, and they are doing great!
The cost was unbelievably affordable, honestly,…
Great price
robertLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Exceptional staff. Very professional. My pup ate when she got home, slept a lot but was her old self the next day. Very small incision. Also, my pup did not want to walk when I picked her up and so they carried her. On top of all that, you cannot beat the price.
Great priceService not listed
Callie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★
Impossible to get a hold of them on the phone. I had questions before my dog’s surgery and every time I called it went straight to voicemail. My dog is almost 24 hours out of surgery and hasn’t peed. Tried calling and no answer. This is pretty serious. People having pre-op and post-op questions is incredibly normal…
AllieLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Friendly, efficient staff. Clean facility. EXCELLENT pricing. Even enough parking. Very satisfied. Highly recommend.
Great priceService not listed
MarciaLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Take care of the animals in a nice way. Professional and clean appearance in the prep room. A part of a rescue (Saving Dogs' Lives), our dogs & cats spayed/neutered, vaccinated and chipped. No one suffered any infections.
Reasonable priceService not listed
MarcLocal Guide · 91 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
They do great Work ,for the Community and there prices are fair, compared to others , Ty Marc
I brought two feral cats I trapped last night, a male and a female whom I’ve been feeding for almost three months, to the East Bay SPCA Spay & Neuter Surgery Center, and I couldn’t be happier with the experience. Both surgeries went smoothly, and they are doing great!
The cost was unbelievably affordable, honestly, the best $100 I’ve ever spent. Scheduling can be a little challenging, but I’m incredibly grateful that this service is available to help community cats and make a real difference in their lives.
Everyone at the clinic was wonderful, kind, and helpful. I’m so thankful for all the work you do to help these animals. I will definitely be coming back in the future and highly recommend this clinic to anyone caring for feral or community cats.
Thank you so much for everything you do! ❤️
Price assessment: Great price
robert jacksonLocal Guide · 22 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Exceptional staff. Very professional. My pup ate when she got home, slept a lot but was her old self the next day. Very small incision. Also, my pup did not want to walk when I picked her up and so they carried her. On top of all that, you cannot beat the price.
Price assessment: Great price
Services: Service not listed
Callie Kresse3 reviewsiTotal number of Google reviews Callie has written across all businesses on Google Maps, not just this one.
Impossible to get a hold of them on the phone. I had questions before my dog’s surgery and every time I called it went straight to voicemail. My dog is almost 24 hours out of surgery and hasn’t peed. Tried calling and no answer. This is pretty serious. People having pre-op and post-op questions is incredibly normal but you wouldn’t be able to tell based on how terrible they are with communication. Very much not ok and would not recommend this place.
DTRLocal Guide · 126 reviewsiTotal number of Google reviews DTR has written across all businesses on Google Maps, not just this one.
Take care of the animals in a nice way. Professional and clean appearance in the prep room. A part of a rescue (Saving Dogs' Lives), our dogs & cats spayed/neutered, vaccinated and chipped. No one suffered any infections.
Price assessment: Reasonable price
Services: Service not listed
Marc KudrnaLocal Guide · 91 reviewsiTotal number of Google reviews Marc has written across all businesses on Google Maps, not just this one.
