Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
Google reviewers rate East Coast Auto and Diesel 4.9 out of 5 based on 167 reviews, with the owner responding to 28% of them. Customers frequently praise the shop for honest billing, fair pricing, and clear communication regarding repairs. Services include diagnostics, electrical work, and diesel maintenance, often completed quickly. Some low-star reviews criticize labor hour charges and suggest unnecessary part replacements, though most feedback remains positive.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
167 Google reviews we collected
Phrases our text analysis found in 153 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 153 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Outstanding customer service, honest billing, and very helpful.”
“They checked it out and had us back on the road in about 2 hrs and at a very reasonable price.”
“Highly recommend and will be bringing it in to them the next time it needs some work.”
“I have been coming here for four years and trust the owner and his employees for every issue that my cars have had.”
“Erik does a wonderful job on diesel work and is very efficient and knowledgeable.”
“Worst service company that I have EVER experieced!”
“I called Sean and he got me right in and took care of it quickly.”
“They were efficient, fairly priced, and communicative.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired East Coast Auto and Diesel for 7 kinds of job. Pick one to see what they paid and said.
I had to get a new remote paired with my underglow lights. I called Sean and he got me right in and took care of it quickly. He was very easy to work with and knowledgeable. I definitely recommend his business.
Outstanding customer service, honest billing, and very helpful. Im so glad I have the team at ECAD working on my vehicles. I highly recommend!!!
Sean and his team are A+ top notch! The only place I'll take my truck to get worked on. Great people, great work, great customer service.
I can’t say enough about this business. They are more than willing to look at your car in an instant and diagnose the problem. I have been coming here for four years and trust the owner and his employees for every issue that my cars have had. I will not go to any other service in the area. Extremely trustworthy and price competitive.
These guys went above and beyond in trying to diagnose and provide repair options for my vehicle. We may have found our new shop!
This is the most honest, reputable auto repair shop I've been to. Another business told me that I needed to replace my brakes and rotors =$569 I brought my car to Sean. He checked my brakes and I don't even need pads. He said there is about a year of life left on them. I am so glad to have found a reputable repair shop. I will never go anywhere else.
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 17 | — |
| Oil change | 6 | — |
| Brakes | 5 | — |
| Engine repair | 3 | — |
| Tires | 3 | — |
| Steering & suspension repair | 2 | — |
| Auto engine diagnostic | 2 | — |
4.9 ★★★★★ 167 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I had to get a new remote paired with my underglow lights. I called Sean and he got me right in and took care of it quickly. He was very easy to work with and knowledgeable. I definitely recommend his business.
Outstanding customer service, honest billing, and very helpful. Im so glad I have the team at ECAD working on my vehicles. I highly recommend!!!
Sean and his team are A+ top notch! The only place I'll take my truck to get worked on. Great people, great work, great customer service.
Every one here was very helpful and great to deal with. AAA++++
I can’t say enough about this business. They are more than willing to look at your car in an instant and diagnose the problem. I have been coming here for four years and trust the owner and his employees for every issue that my cars have had. I will not go to any other service in the area. Extremely trustworthy and price competitive.
These guys went above and beyond in trying to diagnose and provide repair options for my vehicle. We may have found our new shop!
This is the most honest, reputable auto repair shop I've been to. Another business told me that I needed to replace my brakes and rotors =$569 I brought my car to Sean. He checked my brakes and I don't even need pads. He said there is about a year of life left on them. I am so glad to have found a reputable repair shop. I will never go anywhere else.
Alternator went on my 2014 Silverado and was referred to East Coast Auto & Diesel. One of the best referrals. I stopped in and told them I believe my alternator failed. They checked it out and had us back on the road in about 2 hrs and at a very reasonable price.
Sean was exceptional throughout the entire process. He discovered that my vehicle had an extended warranty and took the time to guide me through the necessary steps to ensure the repairs were covered. His professionalism and helpfulness were greatly appreciated.
Sean and his team were absolutely amazing. Took my vehicle here for diagnostics as a second opinion. They were efficient, fairly priced, and communicative. Unfortunately, the scope of the repairs needed were not viable for me, but I didn't feel pressured or like an inconvenience because of it. Took their time to find answers (without running up the clock just because) instead of just trying to throw parts at the vehicle. Cannot recommend enough and will absolutely be back.
Analyzing 10,199,56510.2M ReviewsFor 28,86728.9K Experts
