Experts Reviews · Company report
East Coast Auto and Diesel logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%96+13.6Replies to reviews 7%47+3.3Craft & service penalty84−1.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

East Coast Auto and Diesel

Calabash, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 167 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Coast Auto and Diesel is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Coast Auto and Diesel is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.East Coast Auto and Diesel is better than 84% of auto repair shops.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Coast Auto and Diesel is better than 96% of auto repair shops.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.East Coast Auto and Diesel is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.East Coast Auto and Diesel is better than 47% of auto repair shops.C
47

Reviews for your job

Customers hired East Coast Auto and Diesel for 7 kinds of job.

East Coast Auto and Diesel for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#526 / 578
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “General repairs & maintenance”

Melissa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had to get a new remote paired with my underglow lights. I called Sean and he got me right in and took care of it quickly. He was very easy to work with and knowledgeable. I definitely recommend his business.

Great priceGeneral repairs & maintenance
TheronLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Outstanding customer service, honest billing, and very helpful. Im so glad I have the team at ECAD working on my vehicles. I highly recommend!!!

Great priceSteering & suspension repairAuto side window replacementGeneral repairs & maintenance
Merlin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had some electrical issues going on with my 2015 jeep wrangler and called Sean to see if it was something they could find and fix, he had no problems doing it and I had it towed in and they got on it. Great communication, had it running the next day. Great service! Highly recommend and will be bringing it in to…

Reasonable priceGeneral repairs & maintenance
StephenLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Sean is a great owner/manager and has assembled an excellent crew. Erik does a wonderful job on diesel work and is very efficient and knowledgeable. If you can get your vehicle here and need repairs or work done I highly recommend it. They care about quality and doing what is needed not about what they can upsell or…

Reasonable priceAuto exhaust system repairGeneral repairs & maintenanceAuto engine diagnostic
Marina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

East Coast Auto and Diesel came through in a crisis and I can't thank them enough. The team took care of me and my vehicle at the highest quality of service. They do thorough, professional job at the highest quality with fair prices. I will return with ANY of my vehicle needs!

General repairs & maintenance
PeterLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Had issue with with battery not holding a charge, from the moment I called to the moment I walked in the front door I was treated great ! Friendly staff everything was explained ahead of time and price was great this is definitely my go to for car repairs !

General repairs & maintenance
lennie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Place really went the extra mile to help me out today … great group

General repairs & maintenance
Michael15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My wife, Jenna, and I are so glad we found Sean and his wife. We just purchased a 2019 F350 diesel dulley to pull our fth wheel and Sean was very professional and knowledgeable. I highly recommend them for all your automotive needs! Michael Brown

General repairs & maintenanceOil changeTires
Ellen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I met Sean a few years ago when my Sebring needed work. Sean put it up on the lift and told me he could fix it, however I would be in his shop every few weeks because the thing was about shot. I thought wow, an honest mechanic. I knew right then that I had found my mechanic for life. Sean also found me an amazing…

Engine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
J11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sean and his staff went FAR AND ABOVE what could be expected today! Driving a friend's diesel dump truck this AM, and in a tight timeline for my business, the 'ole girl decided she was going to shed her serpentine belt on 17 in front of Mulligan's. Got her pulled over into Cypress Village and started the phone…

Engine repairGeneral repairs & maintenance+ Quality+ Professionalism+ Value
JamesLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys and gals go above and beyond to help someone out. If they are busy, they make the time to get you taken care of. I would definitely suggest East Coast Auto and Diesel for any of your repairs needed

BrakesGeneral repairs & maintenanceOil change
shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great place recoomend everyone to get their repairs done at this shop.

General repairs & maintenance
Marshall7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Sean and his team are awesome! I was on vacation with my family and my vehicle started acting up. I called and even though they were booked solid, as soon as Sean heard I was on vacation they told me to bring it in and they would fit me into the schedule. He diagnosed the issue, cleaned/repaired the issue, told…

General repairs & maintenance+ Quality+ Professionalism+ Value
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great mechanic! They came highly recommended and did not disappoint. Changed my oil, replaced brake pads, and repaired mistakes made by a local chain that will go nameless, all for a VERY reasonable price. Had to schedule a week out but I would gladly wait 2 weeks for a good, honest mechanic and that's what these guys are.

BrakesGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
Anthony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My F350 was losing voltage they fix in a day they waited for me after closing hours to pick it up thanks!! AAA++++

Electrical repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Sophia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first experience at East Coast Auto & Diesel. Melissa made my appointment booking easy and timely for what I needed done. Sean was professional and went above and beyond to make sure my car was drivable. We’re from out of town and he made sure I didn’t leave until my lights were working and the car was…

General repairs & maintenanceOil change+ Quality+ Professionalism+ Value
CmitchLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Rating only, no written review.

General repairs & maintenance− Quality− Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 38%Overpriced 0%Not sure 0%

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