Analyzing 10,202,15510.2M ReviewsFor 28,87728.9K Experts

Experts Reviews · Company report
East Coast Auto and Diesel logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%96+13.6Replies to reviews 7%47+3.3Craft & service penalty84−1.6Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

East Coast Auto and Diesel

Calabash, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 167 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Coast Auto and Diesel is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Coast Auto and Diesel is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.East Coast Auto and Diesel is better than 84% of auto repair shops.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Coast Auto and Diesel is better than 96% of auto repair shops.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.East Coast Auto and Diesel is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.East Coast Auto and Diesel is better than 47% of auto repair shops.C
47

Reviews for your job

Customers hired East Coast Auto and Diesel for 7 kinds of job.

East Coast Auto and Diesel for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#453 / 641

All 6 Google reviews tagged “Oil change”

DOUGLAS5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Every one here was very helpful and great to deal with. AAA++++

Great priceOil change
JamesLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The BEST shop around. If you need help with your truck, these are your people.

BrakesOil changeTires
Michael15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My wife, Jenna, and I are so glad we found Sean and his wife. We just purchased a 2019 F350 diesel dulley to pull our fth wheel and Sean was very professional and knowledgeable. I highly recommend them for all your automotive needs! Michael Brown

General repairs & maintenanceOil changeTires
JamesLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys and gals go above and beyond to help someone out. If they are busy, they make the time to get you taken care of. I would definitely suggest East Coast Auto and Diesel for any of your repairs needed

BrakesGeneral repairs & maintenanceOil change
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great mechanic! They came highly recommended and did not disappoint. Changed my oil, replaced brake pads, and repaired mistakes made by a local chain that will go nameless, all for a VERY reasonable price. Had to schedule a week out but I would gladly wait 2 weeks for a good, honest mechanic and that's what these guys are.

BrakesGeneral repairs & maintenanceOil change+ Quality+ Professionalism+ Value
Sophia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first experience at East Coast Auto & Diesel. Melissa made my appointment booking easy and timely for what I needed done. Sean was professional and went above and beyond to make sure my car was drivable. We’re from out of town and he made sure I didn’t leave until my lights were working and the car was…

General repairs & maintenanceOil change+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance17—
Oil change6—
Brakes5—
Engine repair3—
Tires3—
Steering & suspension repair2—
Auto engine diagnostic2—

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