iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%50+27.3Reliability 24%40+9.7Value 14%44+6.2Replies to reviews 7%32+2.3Momentum penalty50−5Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 79 car wash servicesiPosition by Experts Score among all companies we track in this category. · better than 6%
4.6★★★★★66 Google reviews · 9 photos
80%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate East Hartford Car Wash 4.6 out of 5 based on 66 reviews, with the owner responding to only 3% of them. Customers frequently praise the reasonable pricing, friendly staff, and thorough pre-wash services that address hard-to-reach areas before the automatic cycle. However, lower-rated feedback highlights complaints about inadequate drying, missing undercarriage washing, and perceived rudeness from the owner, suggesting inconsistent service quality despite the generally positive reception.
Google rating: 4.6 out of 5 from 66 reviews (80% five-star).
Reviews on this page: 66 Google reviews (39 with written comments, 3 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: May 26, 2026.
Service: Car Wash serving Hartford, Connecticut.
Data from Google, last updated November 1, 2026.
Score profile vs other car wash services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: replies to reviews.
East Hartford Car WashCar Wash Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.East Hartford Car Wash: 50/100 on this factor. Category median: 90.C
50
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.East Hartford Car Wash: 40/100 on this factor. Category median: 89.C
40
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.East Hartford Car Wash: 44/100 on this factor. Category median: 100.C
44
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.East Hartford Car Wash: 50/100 on this factor. Category median: 100.C
50
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.East Hartford Car Wash: 32/100 on this factor. Category median: 85.D
32
Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
4.6of 5
5 stars5380%
4 stars711%
3 stars23%
2 stars00%
1 star46%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
92%praise
Praise3492%
Complaints38%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
67%fair
Great price133%
Reasonable133%
Overpriced133%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1541%
Price & value1027%
Staff & attitude719%
Honesty & trust25%
Would recommend25%
Speed & response13%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommend Them they do an excellent job on washes and I’m going to have them do a detail soon.”
“Terrible place, wash was the same thing as throwing water in the car and hope it gets cleaned, they don’t even dry your car idk how this people are st…”
“Had my car detail today and what an awesome job the father and son did and at a reasonable price ty u guys.”
“Very nice Guys as well.”
“I have had them do our trucks many times and always return because I trust them and know they will always make the trucks look like new.”
“Highly recommend if you want a sparkle car with lesser the price!”
“Something quick and easy I was my car here”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired East Hartford Car Wash for 1 kind of job. Pick one to see what they paid and said.
EEdwinLocal Guide · 133 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
Once I head in my car for a wash at the payment machine I asked for a receipt to print didn’t get one fow # 1 then I drive in for the wash I thought I was getting under carriage wash didn’t get enough as I didn’t notice any notice undercarriage wash once I get to the stop inside for a wash I looked t the service…
OverpricedAuto detailing
GGoogleLocal Guide · 223 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
Maybe he was good once upon a time, but those days are long gone. Sure, he charges less—but you get exactly what you pay for: a shoddy wash with equipment that looks like it belongs in a museum. The car doesn’t even get properly washed or dried; he just splashes on some soapy water by hand like it’s a kid’s science…
AA5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Highly recommend Them they do an excellent job on washes and I’m going to have them do a detail soon. Very nice Guys as well.
MMichelle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I am thrilled I just had my car detailed. They did a fantastic job. I will refer them highly!!!!! Price very reasonable.
MMikeLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Super thorough full service wash...really nice guy too! And great prices. Go here now.
MMaritzaLocal Guide · 138 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★
Went here for the first time. Love the way my car looks clean and shiny even the Wheels. Thanks
Once I head in my car for a wash at the payment machine I asked for a receipt to print didn’t get one fow # 1 then I drive in for the wash I thought I was getting under carriage wash didn’t get enough as I didn’t notice any notice undercarriage wash once I get to the stop inside for a wash I looked t the service schedule and didn’t see anything about undercarriage. For 16 dollars this is poor for a customer to not see what’s being done and when.
Price assessment: Overpriced
Services: Auto detailing
Response from the owner · 9 months ago
I believe you reviewed the wrong car wash. We dont have a separate payment machine or any of the other areas you mentioned and our top wash is $15.
G
Google UserLocal Guide · 223 reviewsiTotal number of Google reviews Google has written across all businesses on Google Maps, not just this one.
Maybe he was good once upon a time, but those days are long gone. Sure, he charges less—but you get exactly what you pay for: a shoddy wash with equipment that looks like it belongs in a museum. The car doesn’t even get properly washed or dried; he just splashes on some soapy water by hand like it’s a kid’s science experiment, skips towel drying altogether, and calls it a day. Basically, it’s not a car wash—it’s a wet disappointment.
C
Chomp 300Local Guide · 216 reviewsiTotal number of Google reviews Chomp has written across all businesses on Google Maps, not just this one.
Terrible place, wash was the same thing as throwing water in the car and hope it gets cleaned, they don’t even dry your car idk how this people are still in business
Response from the owner · 2 years ago
We are sorry that our wash did not come up to your expectations. We are an express exterior wash with very reasonable prices and do not towel dry.
M
Manishankar ELocal Guide · 91 reviewsiTotal number of Google reviews Manishankar has written across all businesses on Google Maps, not just this one.
Basic wash for just $7 which comprises a manual cleaning before the car gets into the automatic cleaning area. A must visit place for a satisfied car wash.
A
Alison Young2 reviewsiTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
