VETERINARY SURGEONS · KENNER, LA
East Riverside Veterinary Hospital logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%5+2.2Reliability 19%25+4.7Value 13%5+0.6Momentum 10%15+1.5Track record 9%15+1.3Accountability 6%5+0.3Experts Score= 11Not enough data for craft & service; its weight is shared by the others.Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.11SCORE

East Riverside Veterinary Hospital

Better than 0% of veterinary surgeons · #10 of 10

4.8★371 Google reviewsGoogle star rating as shown on Google Maps.
4.61★last 12 monthsAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
26%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

East Riverside Veterinary Hospital for large animals

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Large animals”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Large animals”

★★★★★ Frances · 2 months ago

I came in with my senior dog who was having some serious issues. I was actually at the wrong vet I was so flustered I had put the wrong address into my GPS. My pup was having a bit of an emergency and they were so kind and helpful with her in her moment of need even though I had been at the wrong place. The entire…

Reasonable priceLarge animals
★★★★★ carolyn · Edited 6 months ago

Yuvati had her spa day and looked just beautiful when I picked her up. As always a wonderful experience.

Reasonable priceLarge animals
★★★★★ Alexis · Edited 11 months ago

Our two dogs get the best care here. Everyone on the staff is friendly and helpful. The docs and techs are lovely. At every visit they take time to explain and recommend. It is a beautiful facility. We are so fortunate to have it close by.

Reasonable priceLarge animals
★★★ Howard · a year ago

I dropped off a fecal specimen. I was unclear whether I was to call for a follow up or would receive a text or email. I ended up calling.

Not sureLarge animals
★★★★★ Beau · a year ago

Dr. Claire is amazing!

Large animals
★★★★★ Anne · Edited a year ago

Dr Jo is the finest, most compassionate vet I have ever encountered. Her care is unparalleled. Would not trust my pets to anyone else!

Reasonable priceLarge animals
★★★★★ Karen · a year ago

Dr Teresa is the best. Always comfortable when she does surgery on my animals. Will miss her big time. Staff were excellent. Friendly and professional.

Reasonable priceLarge animals
★★★★★ T. · a year ago

The whole staff & veterinarians are excellent!!! They were very kind, gentle, attentive, caring & knowledgeable! I will recommend East Riverside Veterinary Hospital to everyone who loves their pet as much as I do!!!

Great priceLarge animals
★★★★★ Alfred · a year ago

Always a positive visit with our senior puppy and our new one too.

Large animals
★★★★★ Christine · a year ago

Rating only, no written review.

Reasonable priceLarge animals
★★★★★ sally · a year ago

Rating only, no written review.

Reasonable priceLarge animals

vs category

Blue = East, grey = veterinary surgeons average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (9 reviews)2024-Q2: 4.87★ (46 reviews)2024-Q3: 4.84★ (49 reviews)2024-Q4: 4.77★ (22 reviews)2025-Q1: 4.71★ (21 reviews)2025-Q2: 4.83★ (41 reviews)2025-Q3: 4.92★ (48 reviews)2025-Q4: 4.58★ (24 reviews)2026-Q1: 4.75★ (12 reviews)2026-Q2: 4.29★ (7 reviews)2026-Q3: 4.83★ (6 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 17%Reasonable 62%Overpriced 7%Not sure 14%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%5+2.2Reliability 19%25+4.7Value 13%5+0.6Momentum 10%15+1.5Track record 9%15+1.3Accountability 6%5+0.3Experts Score= 11Not enough data for craft & service; its weight is shared by the others.Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
5
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
25
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
5
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
15
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
15
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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