Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
Google reviewers rate Eastern Massage & Spa 4.9 out of 5 based on 372 reviews, with the owner responding to 98% of feedback. Positive comments frequently highlight professional staff, affordable pricing, and effective treatments like deep tissue and hot stone massages that alleviate muscle tension. However, lower-rated reviews cite recurring issues regarding privacy due to curtain-only rooms and appointment scheduling errors, including staff interruptions during sessions and a lack of communication regarding specific therapist requests.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
372 Google reviews we collected
Phrases our text analysis found in 311 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 311 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was so nice and welcoming and they were very professional when giving the massage.”
“Sophia did an amazing job being sure I was satisfied before moving to the next process as well as guiding me throughout the process with it being my v…”
“I really debating on leaving this review, but this was pretty much the worst experience that I have had getting a massage.”
“Overall a great experience, definitely recommended this place.”
“The atmosphere is very calm and inviting, everything is clean and their pricing is affordable.”
“Sophia at the front desk is efficient in her communication.”
“By the end, all the tension was gone, my neck moved freely for the first time in weeks, and I felt genuinely relaxed and recharged.”
“Both masseuse listened to preferences and adjusted well.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Eastern Massage & Spa E-50018 for 1 kind of job. Pick one to see what they paid and said.
Stop in while traveling and receive a full body massage. One of the best massage from being out of town Will return on my next visit.
Went with my wife to get a couples massage. I cannot remember the two ladies names, so I apologize for that. But they were very professional and kind. They kindly ask you to let them know if anything gets uncomfortable or hurts during the process, and get rolling. The hot stone massage is incredible. This was…
The massage experience was amazing, super profesional, customer service was wonderful. 10/10 would recommend
My partner and I went in for deep tissue massage. It was awesome. Will definitely come back. Safe and comfortable and worth the price.
My service was phenomenal and healing Ms.Sophia did an amazing job being sure I was satisfied before moving to the next process as well as guiding me throughout the process with it being my very first time! She is truly amazing 💜
If you are someone who gets a massage, and every time you go in they tell you your back is so tight, go to this place. They try to fix you. This man literally gave me the best massage of my life. (I’m a women.) It was so thorough, but it was just GOOD. They take their time and do it right. They know what they’re doing.
| Job | Reviews | Category typical |
|---|---|---|
| Skin treatments | 10 | — |
4.9 ★★★★★ 372 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Stop in while traveling and receive a full body massage. One of the best massage from being out of town Will return on my next visit.
Great experience!!!
Great massage for a great price! Will be coming back again!!!
Went with my wife to get a couples massage. I cannot remember the two ladies names, so I apologize for that. But they were very professional and kind. They kindly ask you to let them know if anything gets uncomfortable or hurts during the process, and get rolling. The hot stone massage is incredible. This was personally my first massage ever and it was really nice.
Thank you so much for your wonderful review! We're so happy to hear that you and your wife enjoyed your couples massage, especially the hot stones! It means a lot to us that we could make your first massage experience so comfortable and relaxing. We truly appreciate your kind words about our team and look forward to welcoming you both back soon!
Cindy and angela were so good! We did couples massages
Thank you so much for your kind review! We're so happy to hear that you enjoyed your couples massage with Cindy and Angela! We'll be sure to share your wonderful feedback with them. We truly appreciate your support and look forward to welcoming you both back for another relaxing experience!
The massage experience was amazing, super profesional, customer service was wonderful. 10/10 would recommend
thank you for the review.hope see you soon
My partner and I went in for deep tissue massage. It was awesome. Will definitely come back. Safe and comfortable and worth the price.
Thank you so much for the wonderful review! We’re so happy you and your partner enjoyed your deep tissue massages and felt safe and comfortable with us. We truly appreciate your support and can’t wait to welcome you both back again soon!
Great place, they always do a great job!
Thank you so much for your continued support! We’re so happy to hear that you consistently have a great experience with us. We truly appreciate your trust and look forward to seeing you again soon!
I got my first massage. I will definitely be back.
Thank you so much for choosing us for your first massage! We’re so happy you had a great experience. We truly appreciate your support and can’t wait to welcome you back for your next visit!
My service was phenomenal and healing Ms.Sophia did an amazing job being sure I was satisfied before moving to the next process as well as guiding me throughout the process with it being my very first time! She is truly amazing 💜
Thank you so much for your beautiful review! 💜 We’re thrilled to hear that Sophia made your first experience comfortable, relaxing, and special. We love that she took the time to guide you through each step and make sure you were completely satisfied. We truly appreciate your kind words and look forward to welcoming you back soon!
Analyzing 8,726,4628.7M ReviewsFor 24,94624.9K Experts
