iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 29 artificial turf installationiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★357 Google reviews · 24 photos
97%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Easton Outdoors for pond cleaning, maintenance, and landscape installations, highlighting thorough work and responsive communication. However, several low-star reviews indicate a recurring issue with missed appointments and delayed responses to phone calls or emails, leading to frustration over unfulfilled promises despite generally positive service experiences.
Google rating: 4.9 out of 5 from 357 reviews (97% five-star).
Reviews on this page: 357 Google reviews (341 with written comments, 110 with photos).
Owner responses: the business replied to 84% of reviews.
Score profile vs other artificial turf installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Easton OutdoorsArtificial Turf Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Easton Outdoors: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Easton Outdoors: 86/100 on this factor. Category median: 86.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Easton Outdoors: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Easton Outdoors: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Easton Outdoors: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Easton Outdoors: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
357 Google reviews we collected
4.9of 5
5 stars34597%
4 stars21%
3 stars41%
2 stars31%
1 star31%
Praise vs complaints
Phrases our text analysis found in 341 written reviews
99%praise
Praise69999%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price721%
Reasonable2574%
Overpriced00%
Not sure26%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17525%
Quality & results15622%
Would recommend12618%
Speed & response11917%
Communication8011%
Price & value294%
Honesty & trust223%
What customers talk about
We read 341 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He offered helpful advice, and we are so very pleased!”
“Easton Outdoors' Service and Maintenance employee, Frank, did a fantastic job cleaning our old ponds and stream in Oct.”
“Sure enough there it was a leak around the skimmer, another poor job by the original installers.”
“We highly recommend them if you want a yard that isn’t cookie cutter.”
“Aside from it taking longer for the job to start than preferred, once they got started they knocked the work out quickly and it turned out beautifully.”
“Frank was very trustworthy and kept in good communication with us.”
“Their pricing is also very fair, especially considering the level of service and attention they provide.”
“All these steps are important because if you screw any of them up, you can injure or kill a very expensive large koi.”
“I have recommended them to multiple friends and they have been reliable.”
People customers mention
Frank54 reviews
Micah43 reviews
Pat31 reviews
Jim16 reviews
Danielle14 reviews
Koi7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Easton Outdoors for 8 kinds of job. Pick one to see what they paid and said.
A1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Easton Outdoors' Service and Maintenance employee, Frank, did a fantastic job cleaning our old ponds and stream in Oct. 2026. It was a mess, as the previous person who lived there did not take good care of it for many years. Frank was very trustworthy and kept in good communication with us. He did an excellent job!…
N2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Complete pond cleaning,plant removal,pond component inspection, reconfiguration of sones and liner. The biggest thing was finding the source of leaking and fixing it. This has been a problem for years!
Not surePond maintenance
Neil7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
UPDATE OCT 10
I continue to use them and they provide fantastic service!!!
UPDATE MAY 20
I have consistently used them for my large front yard fountain and it has been working great!!! I have recommended them to multiple friends and they have been reliable.
ORIGINAL POST
We have a large fountain in our front…
Andrea8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a great experience with Easton. Aside from it taking longer for the job to start than preferred, once they got started they knocked the work out quickly and it turned out beautifully. Communication along the way was outstanding and they made sure we were fully satisfied throughout the project. We highly…
SAYLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Easton Outdoors did a fantastic job helping us to create a beautiful outdoor retreat! Everyone did a wonderful job! Micah’s initial guidance for the gazebo location and orientation proved spot on when the final structure took shape. Pat’s responses to questions and requests were so immediate, he could have beaten…
Reginald1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Will Orr did an outstanding job power washing my paver patio to include resanding the joints and resetting a few pavers. Overall, “every thing that he did was like he was working on his own house.”
Easton Outdoors' Service and Maintenance employee, Frank, did a fantastic job cleaning our old ponds and stream in Oct. 2026. It was a mess, as the previous person who lived there did not take good care of it for many years. Frank was very trustworthy and kept in good communication with us. He did an excellent job! And he followed up by answering my questions and helping me with another issue! He added a net to help keep debris out and made sure the water quality was good and the pond functioned correctly. He offered helpful advice, and we are so very pleased! We will be hiring Frank to keep our pond fresh and functional for years to come! Photos are before and after.
N Meakin2 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Complete pond cleaning,plant removal,pond component inspection, reconfiguration of sones and liner. The biggest thing was finding the source of leaking and fixing it. This has been a problem for years!
Price assessment: Not sure
Services: Pond maintenance
Neil Vachhani7 reviewsiTotal number of Google reviews Neil has written across all businesses on Google Maps, not just this one.
UPDATE OCT 10
I continue to use them and they provide fantastic service!!!
UPDATE MAY 20
I have consistently used them for my large front yard fountain and it has been working great!!! I have recommended them to multiple friends and they have been reliable.
ORIGINAL POST
We have a large fountain in our front yard that suffered pretty significant damage from the tornado that hit Virginia Beach. I was grateful for Easton Outdoors as they were willing to take on the task of cleaning and repairing the fountain. It is running great and looks as good as new!!
Response from the owner · 3 months ago
Thank you so much for your continued trust and support! We're thrilled to hear your fountain has been performing beautifully and truly appreciate the referrals to your friends. It means a lot to us that you've found our team reliable, and we look forward to helping you enjoy your fountain for years to come!
Andrea Cataldo8 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
We had a great experience with Easton. Aside from it taking longer for the job to start than preferred, once they got started they knocked the work out quickly and it turned out beautifully. Communication along the way was outstanding and they made sure we were fully satisfied throughout the project. We highly recommend them if you want a yard that isn’t cookie cutter. Our yard used to be a dirt/dust pit and now it’s the most beautiful yard in the neighborhood. We couldn’t be happier.
Response from the owner · 6 days ago
We really appreciate the honest review! We know waiting to get started can be frustrating, so we’re glad the project moved quickly once the crew got going. Most importantly, we love hearing that you went from a dirt and dust pit to a yard you’re proud of. Thanks for trusting us to create something you love!
SAYLocal Guide · 10 reviewsiTotal number of Google reviews SAY has written across all businesses on Google Maps, not just this one.
Easton Outdoors did a fantastic job helping us to create a beautiful outdoor retreat! Everyone did a wonderful job! Micah’s initial guidance for the gazebo location and orientation proved spot on when the final structure took shape. Pat’s responses to questions and requests were so immediate, he could have beaten AI. The final touches by Will’s power washing and cleanup were the icing on the cake! His maintenance tips will be invaluable. Thanks everyone!
Response from the owner · 6 days ago
We are so glad to hear that you're loving the space, and we'll be sure to let Pat know he bested AI haha! We appreciate you trusting us to create your outdoor retreat. Enjoy your beautiful new space!
Reginald Humphrey1 reviewiTotal number of Google reviews Reginald has written across all businesses on Google Maps, not just this one.
Will Orr did an outstanding job power washing my paver patio to include resanding the joints and resetting a few pavers. Overall, “every thing that he did was like he was working on his own house.”
Response from the owner · 3 weeks ago
Thank you so much for the kind words! Will takes a lot of pride in his work, so hearing that he treated your patio like his own home means a lot. We’re glad you’re happy with the results and appreciate you trusting Easton Outdoors!
Elizabeth Omasta1 reviewiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Pat, Anderson and their crew are great! We’ve worked with them to install a paver patio and stairs that go down to our dock. We are very happy with both projects. They are easy to work with, provide a high quality product and always follow up quickly if there are any questions or concerns. I recommend them to anyone looking to do an outdoor installation.
Price assessment: Reasonable price
Services: Patio design, Outdoor step construction
Response from the owner · a month ago
Thank you so much for the kind review! We’re glad you’ve been happy with both the paver patio and the stairs to your dock, and we’re grateful you’ve trusted Easton Outdoors with multiple projects. Thanks for the recommendation!
Carl DevoreLocal Guide · 19 reviewsiTotal number of Google reviews Carl has written across all businesses on Google Maps, not just this one.
Our experience with Easton has been first-rate. Frank has consistently demonstrated a firm grasp of pond design and build, as well as plant selection. Easton's maintenance program has kept our pond in pristine condition. Overall, Easton has earned our highest recommendation. Carl and Cindy
Price assessment: Reasonable price
Services: Outdoor water feature design, Pond maintenance
Response from the owner · a month ago
Thank you so much for the kind words and recommendation! We’re grateful for your continued trust in Easton Outdoors and glad our maintenance crew has kept your pond looking its best.
Wm PRICE3 reviewsiTotal number of Google reviews Wm has written across all businesses on Google Maps, not just this one.
from green to gorgeous! Easton installed our beautiful pond a few years ago and recently came to give it a good clean out. If pictures tell a thousand words then I don’t need to say more. Thank you Frank - fabulous job, and in such heat.
Response from the owner · a month ago
Thank you so much for the wonderful review. We’re glad Frank and the team could bring your water feature back to life, especially in that heat! We’ll be sure to pass along your kind words to Frank. We appreciate your trust in Easton Outdoors!
Mark Dutton11 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Beautiful quality work. From the design to the finished product everything was phenomenal.
Services: Patio design
Response from the owner · a month ago
Thank you so much for the kind words! We’re thrilled to hear you were happy with the patio design and the finished product. We truly appreciate you trusting Easton Outdoors with your project and are glad we could bring it all together for you!
