Pet supply store · Los Angeles, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%64+18.1Replies to reviews 8%23+1.9Momentum penalty81−1.9Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 40 pet storesiPosition by Experts Score among all companies we track in this category. · better than 23%
4.9★★★★★146 Google reviews · 11 photos
92%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate ECHO BARK INC. 4.9 out of 5 based on 146 reviews, with the owner replying to only 1% of them. Customers frequently praise the friendly and knowledgeable staff, extensive product selection for dogs and cats, and convenient parking. Recurring themes include helpful service for specific pet needs and a loyalty program offering free food. Common criticisms cite higher pricing than competitors and unresolved issues regarding missing items from online orders.
Google rating: 4.9 out of 5 from 146 reviews (92% five-star).
Reviews on this page: 146 Google reviews (99 with written comments).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 31, 2026.
Service: Pet Store serving Los Angeles, California.
Data from Google, last updated November 3, 2026.
Score profile vs other pet stores
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
ECHO BARK INC.Pet Stores median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ECHO BARK INC.: 80/100 on this factor. Category median: 83.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ECHO BARK INC.: 64/100 on this factor. Category median: 82.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ECHO BARK INC.: 81/100 on this factor. Category median: 100.A
81
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ECHO BARK INC.: 23/100 on this factor. Category median: 44.D
23
Bar = this company · dark tick = category median.
Star ratings
146 Google reviews we collected
4.9of 5
5 stars13592%
4 stars75%
3 stars11%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 99 written reviews
97%praise
Praise7397%
Complaints23%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4965%
Would recommend1317%
Quality & results68%
Price & value57%
Communication11%
Honesty & trust11%
What customers talk about
We read 99 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great spot for all your doggo’s needs - staff are super friendly, my wee bulldog loves it here!”
“Highly recommend if you’re in need of anything for your furry friend!”
“Excellent service.”
“Prices Are Reasonable, Selection Is Great, Food's Are All Health Oriented For Your Pet's!”
“He listened to how excited my daughter & I were about our new kitty & was truly excited for us.”
“Jf, Will and their team are beyond friendly and are genuinely happy to see their customers (and their furry customers) walk through the door, they tre…”
People customers mention
Jeff4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
FFernwoodLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
We love this local pet store. The staff is super friendly. My dog is always excited about getting a tasty treat or two and I appreciate the selection of treats and supplies they have from dental care to food to lights for night time walking they have a lot of good quality stuff. Easy parking in the back too which is rare for silver lake.
DDuncan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great spot for all your doggo’s needs - staff are super friendly, my wee bulldog loves it here!
QQuinnLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great local pet store! Happy to see they carry a good sized variety of cat items, even my senior cat’s specific wet food. Very glad to shop here over a corporate pet store.
CConnor11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Super friendly staff. Great Products. Good cause.
We adopted a dog 5 months ago and it has been a journey. All the folks here have been super helpful and guided in the right direction on some health issues our pup has been dealing with.
JJaclynLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Favourite local pet store - lots of treats, food and toys to choose from! They know our pup by name and always give her treats!
EElenaLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
This place is amazing! They have everything you could want for your precious pup and then some. The staff here are always so friendly and helpful. I felt really taken care of and have come back multiple times. Highly recommend if you’re in need of anything for your furry friend!
We love this local pet store. The staff is super friendly. My dog is always excited about getting a tasty treat or two and I appreciate the selection of treats and supplies they have from dental care to food to lights for night time walking they have a lot of good quality stuff. Easy parking in the back too which is rare for silver lake.
D
Duncan Burnett10 reviewsiTotal number of Google reviews Duncan has written across all businesses on Google Maps, not just this one.
Great local pet store! Happy to see they carry a good sized variety of cat items, even my senior cat’s specific wet food. Very glad to shop here over a corporate pet store.
E
Ellen Jannol7 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Super friendly staff. Great Products. Good cause.
We adopted a dog 5 months ago and it has been a journey. All the folks here have been super helpful and guided in the right direction on some health issues our pup has been dealing with.
J
Jaclyn MezeiLocal Guide · 17 reviewsiTotal number of Google reviews Jaclyn has written across all businesses on Google Maps, not just this one.
This place is amazing! They have everything you could want for your precious pup and then some. The staff here are always so friendly and helpful. I felt really taken care of and have come back multiple times. Highly recommend if you’re in need of anything for your furry friend!
L
Lori geffnerLocal Guide · 20 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
