Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Eco-Bay Carpet & Upholstery Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%86+12.2Replies to reviews 7%20+1.4Craft & service penalty86−1.4Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Eco-Bay Carpet & Upholstery Cleaning

San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 23 upholstery repair services · 4.9★ from 144 Google reviews

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Report card

Percentile vs other upholstery repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eco-Bay Carpet & Upholstery Cleaning is better than 87% of upholstery repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eco-Bay Carpet & Upholstery Cleaning is better than 82% of upholstery repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eco-Bay Carpet & Upholstery Cleaning is better than 86% of upholstery repair services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eco-Bay Carpet & Upholstery Cleaning is better than 86% of upholstery repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eco-Bay Carpet & Upholstery Cleaning is better than 100% of upholstery repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eco-Bay Carpet & Upholstery Cleaning is better than 20% of upholstery repair services.D
20

Reviews for your job

Customers hired Eco-Bay Carpet & Upholstery Cleaning for 5 kinds of job.

Eco-Bay Carpet & Upholstery Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Area rug cleaning”

Sara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Eco-Bay came to our offices and were amazing!! They got out carpet stains that other cleaners weren’t able to remove, and worked so quickly! Lucio was exceptionally helpful.

Paid $500+Great priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
טל2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I needed a rug cleaned on short nortice before guests arrived. They fit me in within a couple of days and returned the rug looking almost new. Really appreciate the quick turnaround!

Area rug cleaning
Milan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My brother referred me to this company and they did a fantastic job on my couch and rug. Smells fresh and looks clean. Will be using again in the future.

Upholstery cleaningArea rug cleaning
Brittany7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

100% would recommend Eco-Bay for any and all carpet needs! They were able to schedule me for a consult the following day and my carpet was cleaned within the hour. For a carpet that is over 20 years old, it looks brand new after the cleaning.

Great priceGeneral carpet cleaningArea rug cleaning
Joel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommended! Rugs and couches looks and smell great after their cleaning

Upholstery cleaningPet stain & odor removalArea rug cleaning
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The guys from Eco-Bay were in fact early, friendly, efficient and well mannered. They were gentle with moving my furniture. Cleaned thoroughly. Got the job done quickly as well. I will definitely have Eco-Bay back when it’s time to clean rugs again. Thank you!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
איתי3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience

Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Value
Omer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I wish I took before and after photos. They were amazing, arrived on time, and got to work quickly!!! They cleaned all our carpets, rugs, and couches and I couldn’t be more pleased by the results. Eco-Bay is a fantastic company to work with. I have already shared their contact information with friends!!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Lee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called eco bay for my moms area rug and sofa. They did a great job! They were on time and very responsive. The price was very fair and they even added a special treatment for free since it’s Mother’s Day weekend. Thanks guys! Will definitely be using you guys again in the future.

Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Lauren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eco-Bay did a fantastic job, and I appreciated their commitment to customer satisfaction. They were very thorough, and they took extra steps to make sure that all of the stains were gone from my carpet. I would definitely recommend them to a friend or family member!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Anna and the Eco-Bay team did a fabulous job on our carpets; great value for the care and service quality. I will be having them clean our carpets in our master suite next. Will recommend them to neighbours for sure! I’ve been using them for a while now and they always leave me feeling happy and satisfied. Thanks Anna and the Ecobay team!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
orel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lucio did a great job on our carpet. We have pets that unfortunately messed up our carpets and he cleaned and sanitized them. The odor and stains were much improved or gone after his cleaning. I highly recommend Ecobay!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sophie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always a satisfied customer with Eco-Bay. Lucio always is very professional, does a great job and fun to visit with. I will definitely continue to use them for my cleaning needs! Gives great tips and got some stains out that I didn't think would be possible. Thank you for a job well done!!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism

Price

$334+23% vs typical upholstery repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 55%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning24$214–$327
General carpet cleaning17—
Carpet steam cleaning14$176–$315
Pet stain & odor removal13—
Area rug cleaning13—

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