Analyzing 5,809,4735.8M ReviewsFor 16,01116K Experts
Google reviewers rate Eco-Bay Carpet & Upholstery Cleaning 4.9 out of 5 based on 144 reviews, with the owner responding to 96 percent of them. Customers frequently praise the punctuality, clear communication, fair pricing, and effective removal of pet stains or odors from carpets and upholstery. Recurring criticisms in lower-rated feedback include unexpected price increases upon arrival and instances where furniture or floors were left wet after the cleaning process.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
144 Google reviews we collected
Phrases our text analysis found in 130 written reviews
Price verdicts customers left with their Google review
Middle half of what 13 customers paid ($303–$377) · gold mark = category median.
How often each topic comes up in the written reviews
We read 130 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had Tino come out and he did such an amazing job.”
“Quick and clear communication from the scheduling staff.”
“Rhonda was helpful with coordinating a time for Alex, the techician, to come assess the carpetting in my house.”
“Would recommend Eco-bay for any carpet and upholstery cleaning needs.”
“Booking with Rhonda was very easy, and she helped me get a next-day appointment at a reasonable price for the couches I needed cleaned.”
“This was very expensive and the quality and attention to detail did not meet expectations.”
“They showed up exactly on time and walked me through what to expect.”
“Super transparent about pricing and gave helpful maintenance tips.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Eco-Bay Carpet & Upholstery Cleaning for 5 kinds of job. Pick one to see what they paid and said.
The sofas where super wet after it got cleaned , and all the floor where left wet without drying !
Quick and clear communication from the scheduling staff. Fast and efficient service. I will be using them again in the future! My couch smelled like dog and toddler chaos. After Eco-Bay did their magic, it's like my couch is brand new!
Had several rooms of carpet cleaned and was not satisfied with the results. The owner reached out to me and offered to redo the cleaning. We had Tino come out and he did such an amazing job. Carpets now look close to new with all the dark spots removed. Would recommend Eco-bay for any carpet and upholstery cleaning…
They did an Absolutely amazing job! Getting it cleaned was my last resort before ordering a new couch. Rhonda was a pleasure to work with very prompt response. The technician Florentino was grt he took lot of effort and skill to get this back to as much possible original condition. I absolutely recommend this service.
Very quick, very thorough. This was a rental and carpets are quite old but the professional cleaning they did gave it a nice refresh!!
Great experience with sofa upholstery cleaning service. Booking with Rhonda was very easy, and she helped me get a next-day appointment at a reasonable price for the couches I needed cleaned. The technicians were professional, fast, and did a great job. My couches look great, and the whole process was smooth from…
| Job | Reviews | Category typical |
|---|---|---|
| Upholstery cleaning | 24 | $214–$327 |
| General carpet cleaning | 17 | — |
| Carpet steam cleaning | 14 | $176–$315 |
| Pet stain & odor removal | 13 | — |
| Area rug cleaning | 13 | — |
4.9 ★★★★★ 144 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The sofas where super wet after it got cleaned , and all the floor where left wet without drying !
Great service! Rhonda was helpful with coordinating a time for Alex, the techician, to come assess the carpetting in my house. They were able to fit me in the day after I called. The service was done in an hour for 1 room with a large spill and two levels of stairs. Alex described the solution that he would use to clean and was very personable. I look forward to requesting service from Eco-Bay again if I need another cleaning!
Thank you for your kind feedback!
La atención de Rhonda fue extremadamente profesional y amable en sus palabras , se ve que tiene mucha experiencia y sabe de lo que habla al igual que el tecnico .... muy recomendado
Thank you for your kind feedback!
Quick and clear communication from the scheduling staff. Fast and efficient service. I will be using them again in the future! My couch smelled like dog and toddler chaos. After Eco-Bay did their magic, it's like my couch is brand new!
Thank you for your kind feedback!
Had several rooms of carpet cleaned and was not satisfied with the results. The owner reached out to me and offered to redo the cleaning. We had Tino come out and he did such an amazing job. Carpets now look close to new with all the dark spots removed. Would recommend Eco-bay for any carpet and upholstery cleaning needs. They really support their service and you will be satisfied with the results! Attaching some before and afters from today.
They did an Absolutely amazing job! Getting it cleaned was my last resort before ordering a new couch. Rhonda was a pleasure to work with very prompt response. The technician Florentino was grt he took lot of effort and skill to get this back to as much possible original condition. I absolutely recommend this service.
Thank you for your kind feedback!
Tino is a good technician. He's hardworking and responsible.
Thank you for your kind feedback!
I just had my carpets and upholstery cleaned by this fantastic company. Rhonda was very knowledgeable & helpful in describing the company & services. Lucio was my technician. He’s very sweet and a hard worker. When he was done, he had me check his work. This is an incredible company and the staff are top notch. I now have a new carpet/upholstery cleaning company. Thank you so much!!!!
Thank you for your kind feedback!
Very quick, very thorough. This was a rental and carpets are quite old but the professional cleaning they did gave it a nice refresh!!
Thank you for your kind feedback!
Great experience with sofa upholstery cleaning service. Booking with Rhonda was very easy, and she helped me get a next-day appointment at a reasonable price for the couches I needed cleaned. The technicians were professional, fast, and did a great job. My couches look great, and the whole process was smooth from start to finish. I would definitely book with them again in the future.
Thank you for your kind feedback!
Analyzing 5,809,4735.8M ReviewsFor 16,01116K Experts
