Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
Eco-Bay Carpet & Upholstery Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%86+12.2Replies to reviews 7%20+1.4Craft & service penalty86−1.4Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Eco-Bay Carpet & Upholstery Cleaning

San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 23 upholstery repair services · 4.9★ from 144 Google reviews

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Report card

Percentile vs other upholstery repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eco-Bay Carpet & Upholstery Cleaning is better than 87% of upholstery repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eco-Bay Carpet & Upholstery Cleaning is better than 82% of upholstery repair services.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eco-Bay Carpet & Upholstery Cleaning is better than 86% of upholstery repair services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eco-Bay Carpet & Upholstery Cleaning is better than 86% of upholstery repair services.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eco-Bay Carpet & Upholstery Cleaning is better than 100% of upholstery repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eco-Bay Carpet & Upholstery Cleaning is better than 20% of upholstery repair services.D
20

Reviews for your job

Customers hired Eco-Bay Carpet & Upholstery Cleaning for 5 kinds of job.

Eco-Bay Carpet & Upholstery Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Pet stain & odor removal”

RheaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick and clear communication from the scheduling staff. Fast and efficient service. I will be using them again in the future! My couch smelled like dog and toddler chaos. After Eco-Bay did their magic, it's like my couch is brand new!

Paid $300–350Reasonable priceUpholstery cleaningPet stain & odor removal
May7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very fast and reliable! When I initially reached out, I was able to book an appointment for a quote almost instantly. They arrived at my house promptly and were very efficient cleaning the couch. They left little to no mess and were very thorough and kind. Would definitely use them again. Our couch was spotted and…

Paid $300–350Reasonable priceUpholstery cleaningPet stain & odor removal
Toni12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Eco Bay Carpet was extremely easy to work with. Communication was quick and responsive and very accurate and thorough. The service was completed within days and on schedule within the timeframe expected. I would definitely use them again for cleaning needs.

Reasonable priceUpholstery cleaningPet stain & odor removal
Joel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Highly recommended! Rugs and couches looks and smell great after their cleaning

Upholstery cleaningPet stain & odor removalArea rug cleaning
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The guys from Eco-Bay were in fact early, friendly, efficient and well mannered. They were gentle with moving my furniture. Cleaned thoroughly. Got the job done quickly as well. I will definitely have Eco-Bay back when it’s time to clean rugs again. Thank you!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
KobiLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job. Will definitely be using them again for future cleaning!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
NoahLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

A week update: They called to check in on everything and I had one spot with a lingering odor. They came out and cleaned the spot at no extra charge. Really appreciate it! You guys are rockstars. I wish I can give you a 6th star! Original Post: Within 24hrs of reaching out to Eco-Bay Carpet & Upholstery Cleaning.…

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Becca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience- very pleased and would recommend!!

General carpet cleaningUpholstery cleaningPet stain & odor removal
Lauren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eco-Bay did a fantastic job, and I appreciated their commitment to customer satisfaction. They were very thorough, and they took extra steps to make sure that all of the stains were gone from my carpet. I would definitely recommend them to a friend or family member!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
shayna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Also cleaned all the linoleum flooring in the bathrooms and the kitchen. Beautiful job and very professional. Are use the service to clean the house that my daughter was renting with seven other girls for school at Santa Clara they did a great job. The carpets were absolutely filthy and they did a beautiful job

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
orel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Lucio did a great job on our carpet. We have pets that unfortunately messed up our carpets and he cleaned and sanitized them. The odor and stains were much improved or gone after his cleaning. I highly recommend Ecobay!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got a same day service, my friend recommend me. Ana answered me right away and was able to send a technician with in one hour. Lucio arrived at the time we scheduled and cleaned our 2 rooms and stairs. He did a fantastic job, Thank you guys 🙏🏼

Pet stain & odor removal+ Punctuality+ Quality+ Professionalism
Jeremy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got same day service! The tech did a great job on my carpet. I stained my carpet with nail polish and he was able to get the stain out. He was professional, hard working and well mannered. I will definitely use this company again!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$334+23% vs typical upholstery repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 55%Overpriced 5%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning24$214–$327
General carpet cleaning17—
Carpet steam cleaning14$176–$315
Pet stain & odor removal13—
Area rug cleaning13—

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