How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%86+12.2Replies to reviews 7%20+1.4Craft & service penalty86−1.4Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREEco-Bay Carpet & Upholstery Cleaning
San Jose, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 23 upholstery repair services · 4.9★ from 144 Google reviews
Report card
Percentile vs other upholstery repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Reviews for your job
Customers hired Eco-Bay Carpet & Upholstery Cleaning for 5 kinds of job.
Eco-Bay Carpet & Upholstery Cleaning for upholstery cleaning
Clear ✕All 24 Google reviews tagged “Upholstery cleaning”
The sofas where super wet after it got cleaned , and all the floor where left wet without drying !
Quick and clear communication from the scheduling staff. Fast and efficient service. I will be using them again in the future! My couch smelled like dog and toddler chaos. After Eco-Bay did their magic, it's like my couch is brand new!
They did an Absolutely amazing job! Getting it cleaned was my last resort before ordering a new couch. Rhonda was a pleasure to work with very prompt response. The technician Florentino was grt he took lot of effort and skill to get this back to as much possible original condition. I absolutely recommend this service.
Great experience with sofa upholstery cleaning service. Booking with Rhonda was very easy, and she helped me get a next-day appointment at a reasonable price for the couches I needed cleaned. The technicians were professional, fast, and did a great job. My couches look great, and the whole process was smooth from…
Very fast and reliable! When I initially reached out, I was able to book an appointment for a quote almost instantly. They arrived at my house promptly and were very efficient cleaning the couch. They left little to no mess and were very thorough and kind. Would definitely use them again. Our couch was spotted and…
Eco-Bay came to our offices and were amazing!! They got out carpet stains that other cleaners weren’t able to remove, and worked so quickly! Lucio was exceptionally helpful.
I was recommend to them by a friend. They showed up exactly on time and walked me through what to expect. The couch looks years newer. I’d absolutely use them again.
Great service! They showed up on time, were super professional, and made my couch look great. No surprises.
I recently pulled two oversized loveseats out of storage after several moves, and they’d collected dirt, discoloration around the corners and bottom edges, and had never been professionally cleaned. I decided—on Thanksgiving, of all days—to see if anyone was even available. To my surprise, Eco-Bay Carpet &…
I recently hired eco bay and they did a stellar job on our carpet and pet marked couch. The tech arrived on time and explained everything clearly. 5 stars!
My brother referred me to this company and they did a fantastic job on my couch and rug. Smells fresh and looks clean. Will be using again in the future.
This is a 3.5 that would have been a 4 or a 5 but there were some customer care issues that really made the situation feel unsettling as a woman. All was smooth with booking and great until the technician showed up. When booking I had aligned in advance I was getting a special type of cleaning (smoke removal) at a…
Eco Bay Carpet was extremely easy to work with. Communication was quick and responsive and very accurate and thorough. The service was completed within days and on schedule within the timeframe expected. I would definitely use them again for cleaning needs.
Highly recommended! Rugs and couches looks and smell great after their cleaning
They say thumbtack screwed up but I don't believe it. I believe they give you a lower price and then give you an estimate when they arrive that is twice the amount. The lady that called from the company eventually gave me a discounted price but the quote on thumbtack was $100. She said it was thumbtack's fault that…
They did a great job. Will definitely be using them again for future cleaning!
A week update: They called to check in on everything and I had one spot with a lingering odor. They came out and cleaned the spot at no extra charge. Really appreciate it! You guys are rockstars. I wish I can give you a 6th star! Original Post: Within 24hrs of reaching out to Eco-Bay Carpet & Upholstery Cleaning.…
Great experience
Great experience- very pleased and would recommend!!
I wish I took before and after photos. They were amazing, arrived on time, and got to work quickly!!! They cleaned all our carpets, rugs, and couches and I couldn’t be more pleased by the results. Eco-Bay is a fantastic company to work with. I have already shared their contact information with friends!!
I called eco bay for my moms area rug and sofa. They did a great job! They were on time and very responsive. The price was very fair and they even added a special treatment for free since it’s Mother’s Day weekend. Thanks guys! Will definitely be using you guys again in the future.
Thank you Ecobay! The Tech were very professional and experienced in all our needs.. Explained in detail about how they were going to clean our carpets.. Thank you so much for a job well done! 5 stars guys!
Lucio was the technician who cleaned 2 rooms of carpet and cleaned 3 pieces of furniture. He was very polite, friendly and professional He quickly found out what the job entailed and got to work . He got all the spots out of a high traffic area. I was very pleased with his efficient and thorough job
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Upholstery cleaning | 24 | $214–$327 |
| General carpet cleaning | 17 | — |
| Carpet steam cleaning | 14 | $176–$315 |
| Pet stain & odor removal | 13 | — |
| Area rug cleaning | 13 | — |
