How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%84+20.4Value 14%96+13.6Replies to reviews 7%23+1.6Craft & service penalty97−0.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREEcoGuard Pest Management
Citrus Heights, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #78Position by Experts Score among all companies we track in this category. of 102 wildlife removal services · 4.9★ from 2,980 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired EcoGuard Pest Management for 8 kinds of job.
EcoGuard Pest Management for rodent extermination
Clear ✕All 384 Google reviews tagged “Rodent extermination” · showing 140
Jesse Hart was punctual, personable, and professional. He let me know when he was on his way, came to the door, and asked whether there were any problems he should address. He also explained the work he planned to do and helped bring one of my dogs inside. I highly recommend Jesse and his service.
I've had Matthew, Tyler, and most recently, Dennis, out to my house. All were very friendly and professional and knew their stuff.
Leo was great as usual.
Great service!
Tyler was personable, professional and honest. Very pleased with his excellent inspection.
This is my second visit from EcoGuard and I am totally satisfied with the service. This is a company I will continue to use.
Set additional traps for rats in and around the house
EcoGuard always does great work with great customer service. I had a whole house inspection done which identified rodent activity in my attic. Today Dan came and identified all of the access points that were allowing them to get into the attic. Thankfully, we’ve caught it early. I am now having them clean/remove the…
Steve was efficient and helpful.
Nick was exceptional. He handled the service with skill and understands the business and exclusions thoroughly.
This visit to my home from EcoGuard Pest Management was outstanding! The service representative was very friendly and helpful to explain how the service was being handled! A Five Star Review! ⭐️⭐️⭐️⭐️⭐️
Technician talked to me before he started and answered all of my questions!
Cory, my technician, was great! He did a very thorough job, is very professional yet friendly. Is knowledgeable and I appreciate that. He gets ⭐️⭐️⭐️⭐️⭐️ in my book!
Jeremy was very professional on time and would recommend his service I will continue to use his service
Amazing service, fixed the problem and felt very valued as long term customers 👍 thank you very much
Technician was friendly, knowledgeable and thorough. Very happy with my service
Rodent exclusion service was carried out on time as scheduled. Zac is super friendly and diligent.
Frank was wonderful! so helpful and informative of our rodent problem
Michael did an excellent job in discovering possible entry points for the rats to gain access into our attic area. He was very through and very respectful of our property.
Excellent, very thorough
Jeremy was helpful and helped me understand how to deal with the rats. This is a new infestation for us here and they seem pretty prolific. We had feral cats in the past, but are slowly losing them to the elements of their life.
Very happy with your service and I even referred someone that is very happy and hopefully we can get their problem. Solved too. Thank you very much for your great service.
He did an outstanding job, and explained both the problem and solution very well! A very pleasant young man!
Andrew was a very thorough , friendly, and professional technician.
Dennis was very knowledgeable and professional and took the time to thoroughly equip us. We thought we were rid of the rat in our home, but it seems another is in here! It ate holes in a bag of pistachios on the counter and a bag of caramel bits in my office. Unfortuneately, they don't seem to be "biting" on the traps.
I had a great experience with EcoGuard! We had rats in our attic, and they came out to fix all the potential entry points on our roof. They were friendly, showed up on time, and spent several hours securing the vulnerable areas on the roof, and around the eaves. Their attention to detail and professionalism was top-notch.
The technician was friendly, informative, and helpful!
Very polite and helpful
Excellent service! Immediate updates on progress which is very calming and much appreciated!
Excellent service. Technician was friendly.
Kyle was awesome - professional & knowledgeable. He did excellent work to resolve my rodent access issue.
Very professional and easy to work with.
Vince was friendly and professional. He asked if I had problems and seemed eager to take care of my requests.
Tech was prompt, courteous, knowledgeable and friendly.
Very professional and thorough! Friendly demeanor :) Patiently answered all of my questions
Great at informing on the services you’ve provided. Great job!
The service reps who perform our monthly service are always professional and polite. I appreciate that they communicate before and after an appointment, so we know what's going on, across our multiple buildings.
These guys are incredible. Pricing is more than fair. Effective trapping, through property inspections, very polite and non-judgmental employees. Over the phone customer service and support is convenient and helpful. ⭐️⭐️⭐️⭐️⭐️ I plan to update this review with names with time, but this entire company is just…
I highly recommend Echo Guard! They do a great job keeping my home protected from rodents, spiders, ants, and other insects. They are always on time, very friendly, and truly appreciate their customers. Thank you, Echo Guard, for your excellent service! ❤️
Technician was very professional and nice! His work was very deliberate and thorough. When he left, my ant problem left with him! Yay! Great job, Echo Guard!
Everyone I have spoke with has been very friendly and helpful.
Rats still observed in both garages of the duplex. The fact that no rats were caught in this the second week of rodent extermination means that the current method or set of controls in not yet effective. Tech must rebait and move traps and poison bait station each visit, until rats are caught and no longer seen or heard.
Casey helped with two dead rats that were in our electrical box. I really appreciate how he came over quickly, identified the problem and fixed it!!
Technician was detail oriented and nice.
Juan did an awesome job. I didn’t know what the tiny bugs were that showed up every morning everywhere. He knew exactly what the bug is and treated the entire inside and asked if he could treat the outside and the lawn because that is where they live. I’m so happy knowing no new bugs this morning. Thank you so much, Juan. 😁
Nick was very through on his initial inspection and found three points of entrance in the house. He installed screens over the holes and set 8 traps around the house in strategic locations. Great job
Chris was great. He was very professional and thorough in helping me with my rodent problem. I appreciate his going above and beyond to make sure I was good.
Marc was so helpful in a stressful situation. We are dealing with rodents in the garage. I really appreciated his professionalism and willingness to help. I feel confident that he will ultimately solve this problem for us. We also use them for regular pest control services and they always come out and do a thorough…
Tyler and Dennis are fantastic. They always listens to all of my concerns. Dennis did a great job on the exclusion service on the property and took before and after photos to show the work done to prevent rodents from getting into the attic. Tyler takes great care servicing the front and back yards for all the…
Very professional and detailed.
Great service, professional and responsive of needs! I pay for insect and rat extermination every other month.
I have a gopher/mole/vole problem. Jesse came out and set traps, bait, etc. He was able to answer all of my questions and hopefully what was done will work because I couldn't fix the problem.
Jessie is kind and thoughtful. He is doing a great job! Thanks jessie
Recently discovered rat signs in garage and, this morning, a dead rat in an EcoGuard trap in the attic. Antonio was only scheduled to update the garden bait traps but quickly addressed the new issues as well.
Nick is the best--unbelievable Professionable, gentleman, and efficient Great guy
Dennis was great and so knowledgeable! Easy to talk to and very customer service oriented. Thank you again!
I've used Eco Guard and the previous service, North American, for about 20 years. The transition from North American to Eco Guard was seamless. The service delivery remained high and exceeded my expectations. I'll highly recommend EcoGuard!
We heard a squirrel trying to chew through the roof and called for an inspection. The tech did a very thorough job identifying the areas where they were trying to get in and securing them so they can't. Since it was still under the 2 year warranty he also went around the house and added extra screens to keep…
Great service. Friendly Informative technician.
As usual, Andrew from Ecoguard did a great job. He does a great job at hitting the spots that need it most. We appreciate his attention to detail. Thank you Ecoguard for employing Andrew, you have a Top Notch employee in this young man .
Thank you Frank for educating me on when the gopher trap is full. I am sorry you had to drive up for nothing today.
Took care of my bug and rodent problems, and great customer service.
Excellent communication, detailed discussion what the tech was doing and pre arrival call. Absolutely brilliant and deserved a BIG 5-Star review!!!
Andrew was professional, informative and polite. It was a delight to work with him.
Juan was very customer service oriented and very knowledgeable. We appreciated his work and concern for our situation with mice.
The tech walked into my back without ringing the doorbell like I asked him; he did not know much about moles and gophers i.e. could not locate problem areas in my yard. I had requested this service; a complete waste of my time. He said they only do complete pest management. So if I had agreed to pay in advance there would be another problem.
Very professional! listened to my concerns and took care of them. Thank you so much!
Jordan, was very professional ,friendly and patient, great service
Work wasn't done inappropriate or professionally
Very knowledgable with professional service.
He performed an outstanding service better than any of the other technicians. He made sure I had no cobwebs. He wiped down my windows and my walls of the outdoor of the house and refilled the rat traps. I had a couple of questions and he understood and was very knowledgeable and receptive. Excellent customer service.
Tyler was very professional and detail oriented.
Courteous, thorough, and efficient. We are so glad we use this company. All staff has been wonderful!! Thank you for taking care of the wasp nest!!!! Saved us!!
Really great customer service and job. Very knowledge. They have done work on a few of my houses and will always recommend them
Hello it's been more than 7 days since Shawn sprayed were still seeing wasps, not as much as before id like to have another appointment to have the yard sprayed thank you early morning
Jeremy found three big wasp nests under the eaves of our home. He made extra time to make sure they were treated properly. He did a great job and explained how the wasps would behave following the treatment so we would be prepared for the increased activity prior to their eradication.
Nick is amazing! He's very conscious and his customer service skills are excellent. Thanks Nick!
I had an excellent experience Curtis! He was professional, punctual, and extremely knowledgeable. He took the time to explain the treatment process, answered all of my questions, and made sure I felt comfortable every step of the way. The technician was friendly, thorough, and respectful of my home. His customer…
Technician was great! Very informative, great communication, and detailed report.
Very friendly and knowledgeable, quick service.
Dennis is an amazing worker! He is professional, diligent, and thorough when he does his work. He always does an excellent job and goes above and beyond to insure quality work. He is also very kind and considerate. He did some work for me 5 years ago for your company and made such an impression on me that I wanted…
We have been a customer of EcoGuard for years and they have been excellent until recently. The technician that comes to the house (Lee) has been exemplary but recently the corporation has started using an AI for billing follow-up. The AI is AWFUL to deal with. The AI gets one star.
Very professional! Helpful and clearly explained what was happening.
Our tech (I believe his name was Frank) was a very. Nice and good person. He came for the initial/set up of our service. He took the time to listen to our issues, worked on a plan, started our treatments. He also came back the following day to take care of one thing he had to get from the warehouse and was on time.…
Dead rat in trap in 2 hours and the tech came and picked up the dead rat from my kitchen within the hour of its death All covered by my plan. 10 stars.
I was stung twice by a wasp just a short while after the technician left. I discovered a quite well established nest under the handrail on the deck. I quickly dealt with it and hosed it away. I am disappointed this was not discovered by the technician. I have no photos, not realizing I should take one.
Chris did a great job and was very nice to work with.
I am writing to formally cancel service.and never gonna renew with them I had to change my review from 5 Star to one star because No understanding No Flexibility. While I have been a customer for four years, I find the mandatory 24 month agreement policy to be unfair. Requiring payment regardless of whether service…
Professional and helpful.
Nick with Eco Guard is always very professional, friendly and always asks for any concerns you may have with any bugs, rodents or insects before treating your property. We have had Eco Guard service for 3 years. We don’t see black widows, cobwebs and many other insects now like we did before starting treatment with Eco Guard. We highly recommend Eco Guard.
Good job worked. through some issue professionally. Very happy
Technician was punctual, efficient and thorough. Excellent work.
Andrew so so kind and understanding with crazy kids and dogs! Very fast and friendly.
Great job Kory! The job ALWAYS gets done and done right! Appreciate all you do to keep our home pest free. Thank you!
Johnny "Juan" was prompt, communicative, and so helpful during our service, which included a routine service and the removal of a mouse caught in a trap. I so appreciate how friendly and thoughtful he was - thank you a million!
Ive had this service for about 2 months now. So far so good. The tech Andrew is very nice and easy to get ahold of if needed. Notifies me before he comes. Let's me know what he will do, and lets me know when he leaves. Im glad I found them.
Professional, polite, detailed review of issues.
Andrew is an amazing person! Very professional and great communication skills. I am pleased with his work performance.
They come when we call. They treat everything I ask. They are kind and courteous. They always give a heads up. We are super happy with Ecoguard.
Technician is always courteous and considerate. A great guy.
I have been with EcoGuard for years and they have been nothing but top notch . I recently had a rodent issue so I turned to them to help with this problem and they did not disappoint once again. Zak took his time to ensure I was happy with how everything turned out and made sure to go above and beyond to answer my…
Robert came by this morning to spray for bugs. He called to give an approx. time of arrival. Robert did a good, COMPLETE job. Thanks Robert!
Our technician was great and sincerely appreciated the followup!
Thorough
Very professional Very knowledgeable. Explains what he is going to do and is very concerned about our dogs so they don't get sick.
Very promo and friendly.
all Great as always
EcoGuard came through for us again! We have a large foothill property, and Frank was fantastic...thorough, professional, and easy to work with. He quickly identified the issues, put together a clear plan, and got started right away. We feel confident our pest problems are handled and that their ongoing maintenance…
Awesome Service!!
He didn't charge anything it's part of my service and he was able to plug the entrance of the rodent and clean out the area. It's sealed tightly.
Andrew has been diligent with work ensuring that any concerns are addressed.
Today's service was outstanding, Thanks!!
Awesome service
He always does a awesome job and thank you 😊 🙏
Was told that he would call in advance and set up traps in the kitchen. He did not call, I did not see him and he did not set up traps in the kitchen. Not sure what he did. But whatever it is does not help with the mice.
He knew his stuff, was professional, and got right to business. Felt comfortable dealing with the situation.
The Technician was top-notch: Thorough, cheerful, helpful, knowledgeable, and courteous.
Excellent service with a skilled professional team with flexibility, honest communication and respect. Exemplary care and performance
Great service today! My tech helped me with the rodent problem I'm having currently along with doing the regular service on my house. Thank you so much!
Very happy with Shawn Johle's service and attention to details. He has managed to catch 2 mole so far in my backyard. Looking forward to getting rid of any remaining moles. Thank you Shawn!
Our experiences have been very good. From my original discussion with Ryan, interactions with Emily, Dan’s work on the exclusion report, conversations with Wyatt in the exclusion department, and of course, Jaden. Jaden was professional, friendly, knowledgeable, and did a great job of explaining all he did, what was…
Showed up on time, professional and very pleased
Very courteous and efficient. Appreciate the prompt response.
The staff at EcoGaurd have been great. Everyone I've spoken to is friendly and helpful. They come out anytime I need between the quarterly full service treatment. I didn't think I'd need that but they will come scoop out the traps and reset them when it snaps and respray if I have a concern. They never make me feel…
The gentleman Scott came out and took his time and gave me a very thorough explanation and what had been done so far and what still needed to be done. He took his time and made sure I had all of the information I needed. It was a breath of fresh air from the last company, who just came out and charged an arm and a…
Jarvon Jones is the most professional pest control expert that I have the pleasure of working with for at least 2 years now. He is very knowledgeable, professional, polite, and thorough in making sure that I get rid of my pests and rodents. I am always satisfied when he shows up to do my service. We need more people…
Excellent service. Dan provided details of his objective and followed up with what he believed our next steps should be.
Eric is an exceptional tech. Very friendly, professional, and thorough. Fully trust that he’ll perform during each visit.
Great service he even put our dogs away when we couldn’t make it back in time to do so.
Nick is the best!!! Easy to work with trust worthy. Figured out how mice where getting in attic. We have not had mice since
Very informative and quick! Nice to have someone else spray insecticide then me..!
Jessie provided great service. He seems to go above and beyond the norm. Thanks!
We hired EcoGuard to help us with some rodent infestations. We had a pretty big problem and spent a fair amount of money but I feel we got our money's worth. Dennis, who is a supervisor, came over to provide a second look at one of our problems and proposed a solution for half the original price. I really…
We love EcoGuard. For this problem they were on it quickly which was needed as one of their traps caught a rat and the smell was horrible. Then they put deodorized packets in the attic. Whew!!
Very knowledgeable and professional service
Patty is super nice although with being informative and efficient. She even helped move boxes into my garage when I wasn’t home.
Very friendly, always on time and very nice
I have these guys servicing my house every month, or every other month and they are great keeping the pests away 👍
I really appreciate our date being changed. Our technician was very friendly and took his time making sure got every spot. Thank you so much
We already caught one mouse, the night of your tech's visit to set traps.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Bug & insect extermination | 457 | $67–$133 |
| General pest inspection | 445 | $61–$126 |
| Rodent extermination | 382 | $63–$282 |
| Spider extermination | 363 | $53–$133 |
| Ant extermination | 285 | $71–$246 |
| Hornet & wasp extermination | 245 | $66–$184 |
| Cockroach extermination | 204 | $71–$214 |
| Flea & mite extermination | 97 | $70–$323 |
