Carpet cleaning service · New Orleans, LA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%78+20.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★35 Google reviews · 21 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
$186typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
EcoPro Steamers Carpet and Upholstery Cleaning at a glance
Customers frequently highlight the punctuality, professional demeanor, and efficient scheduling of EcoPro Steamers, noting that carpets and upholstery often look renewed after service. Many reviewers appreciate the reasonable pricing and the eco-friendly approach that avoids harsh chemical smells. However, a minority of low-star reviews criticize the cleaning quality, stating that stains were not fully removed and areas retained odors, requiring additional vacuuming after the appointment.
Google rating: 4.9 out of 5 from 35 reviews (97% five-star).
Reviews on this page: 35 Google reviews (24 with written comments, 1 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: July 17, 2026.
Service: Rug Cleaner serving New Orleans, Louisiana.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EcoPro Steamers Carpet and Upholstery Cleaning: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EcoPro Steamers Carpet and Upholstery Cleaning: 78/100 on this factor. Category median: 96.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EcoPro Steamers Carpet and Upholstery Cleaning: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EcoPro Steamers Carpet and Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EcoPro Steamers Carpet and Upholstery Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
35 Google reviews we collected
4.9of 5
5 stars3497%
4 stars00%
3 stars00%
2 stars13%
1 star00%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
100%praise
Praise62100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
$186-18% vs typical rug cleaning
Middle half of what 3 customers paid ($169–$637) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1727%
Quality & results1626%
Staff & attitude1626%
Would recommend711%
Price & value35%
Communication23%
Honesty & trust12%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were efficient, thorough, and the drying time was much faster than I expected.”
“He was friendly and did a great job on our white slipcovered sofa.”
“I really appreciate the eco-friendly approach EcoPro Steamers uses.”
“I highly recommend EcoPro for your upholstery and floor cleaning needs.”
“His prices were super reasonable.”
“Good communication, efficient and love to have old rugs clean like new”
“Very reliable workers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired EcoPro Steamers Carpet and Upholstery Cleaning for 6 kinds of job. Pick one to see what they paid and said.
BlackLocal Guide · 147 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I really appreciate the eco-friendly approach EcoPro Steamers uses. It’s great to have such a deep clean without the harsh chemical smells you get with other companies. They were efficient, thorough, and the drying time was much faster than I expected. If you're looking for quality work and great customer service, this is the place to call.
CorwinLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent work! Ivan was prompt, professional and explained the processes thoroughly before and after the work. The office was able to give me an appointment quickly after contacting them. I highly recommend EcoPro for your upholstery and floor cleaning needs.
CarsonLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Awesome experience!! Super quick to schedule, arrived right on time, did quick and professional work. Lovely people. Thank you so much! I will be calling again!
JennaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We were so happy with EcoPro. Ivan is fantastic. It was easy to make an appointment and he arrived right on time. He was friendly and did a great job on our white slipcovered sofa. It wasn't perfect, but he got almost all of the stains and grime out, including a pet urine spot on one of the pillows. His prices…
Ms.Local Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★
Wonderful customer service, BUT the quality of the work is poor. Stains were not removed, areas still smelled, and I had to vacuum afterwards because the carpet was still dirty. You couldn't even tell that the carpet wss professionally cleaned.
CLLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Ivan was punctual and very professional. We had a sofa, loveseat, and two area rugs cleaned. Everything looks bright and nearly new again. Pricing was very competitive. I would not hesitate to use EcoPro again.
Area rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Hi Lisa, thank you so much for your 5-star review! It was our pleasure to serve you, and we look forward to helping you again whenever you need us. Thanks again for your trust and recommendation!
Black & Gold Wash & FoldLocal Guide · 147 reviewsiTotal number of Google reviews Black has written across all businesses on Google Maps, not just this one.
I really appreciate the eco-friendly approach EcoPro Steamers uses. It’s great to have such a deep clean without the harsh chemical smells you get with other companies. They were efficient, thorough, and the drying time was much faster than I expected. If you're looking for quality work and great customer service, this is the place to call.
Response from the owner · 4 months ago
Thank you for taking the time to share your experience! Your recommendation means a lot — we hope to serve you again soon!
Marguerite ShefferLocal Guide · 13 reviewsiTotal number of Google reviews Marguerite has written across all businesses on Google Maps, not just this one.
Amanda, thank you so much for your kind words! We’re happy we could provide you with prompt and efficient service at a fair price. It was our pleasure to take care of your upholstery, and we’d be glad to assist you again anytime.
Corwin LemonLocal Guide · 10 reviewsiTotal number of Google reviews Corwin has written across all businesses on Google Maps, not just this one.
Excellent work! Ivan was prompt, professional and explained the processes thoroughly before and after the work. The office was able to give me an appointment quickly after contacting them. I highly recommend EcoPro for your upholstery and floor cleaning needs.
Response from the owner · a year ago
Hi Corwin,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Ivan provided prompt and professional service, and that our office was able to accommodate your appointment quickly. Your recommendation means a lot to us, and we’re grateful for your trust in EcoPro for your upholstery and floor cleaning needs. We look forward to serving you again in the future!
Carson LucasLocal Guide · 15 reviewsiTotal number of Google reviews Carson has written across all businesses on Google Maps, not just this one.
Awesome experience!! Super quick to schedule, arrived right on time, did quick and professional work. Lovely people. Thank you so much! I will be calling again!
Response from the owner · a year ago
Thank you, Carson! We’re so happy to hear you had a great experience with EcoPro Steamers. It means a lot to us that you appreciated our prompt, professional service—and it was a pleasure meeting you! We’ll be here whenever you need us again. Thanks for your support!
Alex Rusnak2 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Courteous and efficient!! My sofa and arm look and smell. Highly recommend!
Response from the owner · a year ago
Thank you so much, Alex! We’re thrilled to hear you were pleased with the results—your sofa and armchair looking and smelling fresh is exactly what we aim for. At EcoPro Steamers Carpet and Upholstery Cleaning, we pride ourselves on providing courteous and efficient upholstery cleaning services. We truly appreciate your 5-star review and recommendation. Looking forward to serving you again!
Jenna LeeLocal Guide · 19 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
We were so happy with EcoPro. Ivan is fantastic. It was easy to make an appointment and he arrived right on time. He was friendly and did a great job on our white slipcovered sofa. It wasn't perfect, but he got almost all of the stains and grime out, including a pet urine spot on one of the pillows. His prices were super reasonable. I was actually surprised, and ended up giving him a little more because we were so pleased with the whole experience. Will definitely be using his services on a regular basis to keep our furniture looking and smelling fresh.
Response from the owner · a year ago
Thank you so much for your kind words and for trusting EcoPro with your upholstery cleaning! We’re thrilled to hear that we provided great service and that you were happy with the results. We takes pride in our work, and feedback like yours means the world to us. We appreciate your generosity and look forward to helping you keep your furniture fresh and clean in the future!
Gina Burke9 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful review! We’re so glad you’re happy with our service. It’s always a pleasure to help our customers enjoy cleaner, fresher home. We look forward to serving you again!
