Jo Anne Gonnella3 reviewsTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBarley knew he was here and he looked everywhere!
EcoShield Pest Solutions
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%63+8.9Replies to reviews 7%66+4.7Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#289 of 315 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 8%
4.8 ★★★★★ 1,590 Google reviews · 16 photos
93%five-star reviews
4.81★last 12 monthsAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
$179typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
EcoShield Pest Solutions at a glance
Google reviewers of EcoShield Pest Solutions in Woodland Park, NJ, frequently praise technicians for being punctual, professional, and thorough with services like ant, mouse, and exclusion treatments. However, recurring criticisms highlight poor communication regarding appointment scheduling and billing disputes, including unfulfilled cancellation fee waivers and perceived pressure to sign recurring contracts. Some customers also report that initial treatments failed to resolve pest issues or that promised work was not completed.
- Google rating: 4.8 out of 5 from 1,590 reviews (93% five-star).
- Reviews on this page: 1,590 Google reviews (1,075 with written comments, 5 with photos).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: October 30, 2026.
- Service: Pest Control Service serving Woodland Park, New Jersey.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EcoShield Pest Solutions: 82/100 on this factor. Category median: 94.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EcoShield Pest Solutions: 79/100 on this factor. Category median: 93.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EcoShield Pest Solutions: 63/100 on this factor. Category median: 100.B
63
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EcoShield Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EcoShield Pest Solutions: 66/100 on this factor. Category median: 96.B
66
Bar = this company · dark tick = category median.
Star ratings
1,590 Google reviews we collected
- 5 stars1,47293%
- 4 stars604%
- 3 stars81%
- 2 stars50%
- 1 star453%
Praise vs complaints
Phrases our text analysis found in 1,075 written reviews
- Praise1,55797%
- Complaints533%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price9317%
- Reasonable35363%
- Overpriced377%
- Not sure7614%
$179+58% vs typical pest control services
Middle half of what 330 customers paid ($136–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude64240%
- Quality & results42626%
- Communication19612%
- Speed & response18511%
- Would recommend936%
- Honesty & trust392%
- Price & value292%
What customers talk about
We read 1,075 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matthew was great polite professional and made sure service was done quick with no troubles”
“Months later we are being charged a cancellation fee and when we called the customer service guy was rude and unprofessional.”
“they did fantastic job and I really appreciated their honest and hard work.”
“Three cancellation and no accountability, horrible customer service service”
“Weldon was very thorough and explained everything he was doing.”
“Complete lack of communication and professionalism.”
“Dahwuan my service guy was polite, on time and did just what I asked.”
“…arate service visits (not an exaggeration) and at least 3 additional "no-show" days where we had an appointment set with the company for a crew to com…”
“I would definitely recommend this company to anyone looking for reliable pest control and great customer service.”
“home owners please read this review and stay away from this company.”
“I really appreciated his communication and honesty about the process.”
“I was very very very clear when they took my money for initial treatment that I want to see CONTINUOUS result (reduced pest presence) for at least 30…”
“Using EcoShield for a few years now and find their services of good value.”
“…deceive from sales person who came to my home to sale me the product (over charge in contract ), however, the treatment I received from the department…”
People customers mention
- Weldon 20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired EcoShield Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
refanatic20004 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Dahwuan my service guy was polite, on time and did just what I asked. Job well done!
Paid $180–200OverpricedHornet & wasp exterminationSpider exterminationAnt extermination
eyedoctor697 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Quwan did a very professional and thorough job on his touchup pest treatment of our house for our ant problem. Echo Shield professionals are the best.
Paid $120–140Great priceTermite exterminationSpider exterminationBug & insect extermination
OmarLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Audley Dunbar serviced/treated my property and he was very professional, courteous and thorough. Originally we weren’t going to be home so initial instructions were to just spray/treat the exterior. But my wife was home and he was unaware, so after leaving he circled back and treated the interior as well. He went…
Paid $100–120Home inspectionGeneral pest inspectionBug & insect extermination
MagalyLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The team always show up, very respectful and comprehensive. Today, it was Selvin's turn and he was respectful and fast.
Paid $160–180Reasonable priceSpider exterminationCockroach exterminationBug & insect extermination
GeorgeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our technician is Davion Hemely. We appreciate the detailed explanations he provides for each treatment. We have a home that has considerable shrubbery and “nooks and crannies”. He is thorough in ensuring he covers all areas
Paid $160–180Reasonable price
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Weldon did a great job at our home earlier this week. He took down a huge wasp nest which I didn’t even know was there. He also treated the exterior and gave some sticky cards for the house for when mice may be coming in from the outdoors soon.
Paid $200+Not sureHornet & wasp extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hornet & wasp extermination | 194 | $96–$282 |
| Rodent extermination | 152 | $86–$323 |
| Spider extermination | 143 | $83–$173 |
| Ant extermination | 141 | $81–$246 |
| Home inspection | 76 | $61–$168 |
| Bug & insect extermination | 76 | $61–$141 |
| General pest inspection | 69 | $61–$133 |
| Flea & mite extermination | 50 | $99–$282 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,590 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Aliya Tejada2 reviewsTotal number of Google reviews Aliya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatthew was great polite professional and made sure service was done quick with no troubles
Kar SLocal Guide · 24 reviewsTotal number of Google reviews Kar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service! Would highly recommend Ecoshield.
- Price assessment: Reasonable price
- Pest type: Other
Becky Nadeau10 reviewsTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWeldon is great. He makes sure to addresses my concerns and at the end summaries what he did.
- Price assessment: Reasonable price
Kathleen Madden4 reviewsTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNot home to personally observe service
- Price assessment: Reasonable price
- Price: $80–100
- Services: Home inspection
- Pest type: Ants, Termites, Rodents, Spiders
Response from the owner · a week ago
Hello Kathleen, It's understandable to want confidence in the service provided, especially when you're not home to observe the visit firsthand. Service expectations should be clear, and customers should feel informed about the work being performed at their property. We're reviewing the concerns reflected in your feedback and will follow up directly by email regarding the outcome of that review. We appreciate you taking the time to share your experience. - Joshua D.
Irene KefalinosLocal Guide · 10 reviewsTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you Steven for your service and guidance as always.
- Services: Home inspection
refanatic20004 reviewsTotal number of Google reviews refanatic2000 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDahwuan my service guy was polite, on time and did just what I asked. Job well done!
- Price assessment: Overpriced
- Price: $180–200
- Services: Hornet & wasp extermination, Spider extermination, Ant extermination
- Pest type: Ants, Spiders, Mosquitoes, Other
Sheng-Fu Lee11 reviewsTotal number of Google reviews Sheng-Fu has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJosh and Jeremy are a great team. they did fantastic job and I really appreciated their honest and hard work. way to go..
- Price assessment: Reasonable price
- Pest type: Rodents
eyedoctor697 reviewsTotal number of Google reviews eyedoctor69 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuwan did a very professional and thorough job on his touchup pest treatment of our house for our ant problem. Echo Shield professionals are the best.
- Price assessment: Great price
- Price: $120–140
- Services: Termite extermination, Spider extermination, Bug & insect extermination, Ant extermination
- Pest type: Ants, Termites, Cockroaches
Lois-Ann PatersonLocal Guide · 17 reviewsTotal number of Google reviews Lois-Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRandy is excellent in his job! He is very thorough, caring, and concerned with customer inquiries. He is professional, friendly, and well schooled in his craft.
- Services: Home inspection, Termite inspection
- Pest type: Termites, Rodents, Spiders
Business details
- Address: 11 Commerce Way Ste A, Totowa, NJ 07512
- Phone: (201) 255-7778
- Website: ecoshieldpest.com
- Service area: Woodland Park, NJ