Analyzing 7,516,2227.5M ReviewsFor 21,18021.2K Experts

Experts Reviews · Company report
Edelman Heating, Cooling, Plumbing, Electric & Solar logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%94+22.8Value 14%85+12Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Edelman Heating, Cooling, Plumbing, Electric & Solar

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 730 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Edelman Heating, Cooling, Plumbing, Electric & Solar is better than 92% of pipe repair services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Edelman Heating, Cooling, Plumbing, Electric & Solar is better than 94% of pipe repair services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Edelman Heating, Cooling, Plumbing, Electric & Solar is better than 100% of pipe repair services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Edelman Heating, Cooling, Plumbing, Electric & Solar is better than 85% of pipe repair services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Edelman Heating, Cooling, Plumbing, Electric & Solar is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Edelman Heating, Cooling, Plumbing, Electric & Solar is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Edelman Heating, Cooling, Plumbing, Electric & Solar for 8 kinds of job.

Edelman Heating, Cooling, Plumbing, Electric & Solar for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “A/C system repair”

Lee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Collier Palmore took the time to thoroughly explain everything to me, which I greatly appreciated. He made every effort to ensure the repair process was as smooth and cost-effective as possible while getting my air conditioner back up and running. His professionalism, honesty, and commitment to customer satisfaction…

Paid $200–400Reasonable priceA/C system repair
SharonLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always very prompt, polite and efficient. Always will recommend them.

A/C system maintenanceA/C system repair
Isaac9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Edelman was top notch with customer service, attention to detail, and overall experience. Looking forward to our new systems and major upgrades!

Paid $2,000+Not sureHVAC system repairHVAC system maintenanceA/C system maintenance
Hans3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Did a good job ,got AC back up and going. Wasn't crazy about waiving the $139 show up fee if signed up for a monthly subscription. To many monthly subscription things in today's world .

Reasonable priceA/C system repair
Melissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff and Luke did an excellent job diagnosing the issue with my air conditioning system, explaining the needed repairs and the options available to me. They easily answered all of my questions and we're professional and courteous. An great customer experience, thank you.

Great priceA/C system repair
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We were out of town and they installed a Generac Generator. During installation they could not see the Freon line for the air conditioning as it was in the wall, and it got ruptured.This happened on Friday. They came back on Saturday and fixed it so we would have AC when we got home. Thanks for a great job.

A/C system repair
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceA/C system maintenanceA/C system repair

Price

$600+25% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 65%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance38$83–$295
HVAC system repair33—
Toilet repair16$228–$554
Plumbing pipe repair11$295–$931
Water heater installation8$1.4k–$2.8k
A/C system maintenance7—
A/C system repair7—
Plumbing leak detection6$173–$503

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