Tree service · Worcester, MA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%64+4.5Momentum penalty30−7Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.9★★★★★180 Google reviews · 24 photos
98%five-star reviews
4.43★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the company for efficient tree removal, landscaping, and hardscaping projects, noting fair pricing, thorough site cleanup, and clear communication. Reviewers highlight the professionalism and punctuality of the crews, often describing the work as safe and detailed. However, negative reviews indicate a recurring issue with incomplete jobs and a lack of responsiveness to follow-up calls or unresolved cleanup requests.
Google rating: 4.9 out of 5 from 180 reviews (98% five-star).
Reviews on this page: 180 Google reviews (155 with written comments, 19 with photos).
Owner responses: the business replied to 24% of reviews.
Most recent review: October 21, 2026.
Service: Stump Removal Service serving Worcester, Massachusetts.
Data from Google, last updated October 27, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Edgar and Sons Tree ServiceStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Edgar and Sons Tree Service: 84/100 on this factor. Category median: 97.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Edgar and Sons Tree Service: 68/100 on this factor. Category median: 97.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Edgar and Sons Tree Service: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Edgar and Sons Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Edgar and Sons Tree Service: 30/100 on this factor. Category median: 100.D
30
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Edgar and Sons Tree Service: 64/100 on this factor. Category median: 75.B
64
Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
4.9of 5
5 stars17698%
4 stars00%
3 stars00%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 155 written reviews
99%praise
Praise35899%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price667%
Reasonable333%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8022%
Quality & results7922%
Would recommend6919%
Staff & attitude5816%
Price & value5515%
Communication164%
Honesty & trust62%
What customers talk about
We read 155 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Edgar and Sons was impressive from timely quote to quality work and clean up!”
“The guys did a great job, went above and beyond, listened to exactly what we wanted and got it done!”
“They promptly addressed my call and efficiently trimmed a storm-damaged tree limb.”
“Highly recommend hiring them and will continue to refer others to him, his son Brian and team.”
“…five years and both time have been very pleased with how quickly and professionally they did their work, including removing a decaying, 100 yr old ma…”
“Edgar and sons did a great Job, fair price, very profecional, and very clean, I highly recomend then.”
“They're super easy to work with and very responsive to feedback.”
“I felt I could trust them with my house, they were honest, professional and completed the work as planned.”
People customers mention
Brian3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Edgar and Sons Tree Service for 5 kinds of job. Pick one to see what they paid and said.
Tom1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great customer service, friendly and responsive. the crew that came to my house was professional, fast and polite. I would hire them again in a heartbeat.
T11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great job. Best price. Courteous, helpful crew did a great job. Call them when you need tree service.
Great price
DeeLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The guys did a great job, went above and beyond, listened to exactly what we wanted and got it done!
Great price
Sharon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Edgar and Sons was impressive from timely quote to quality work and clean up!
Highly recommend hiring them and will continue to refer others to him, his son Brian and team.
LISA3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
I wish I could recommend Edgar and Sons! He was a nice man!
However, after many follow up calls to the owner due to an incomplete job, I was told by his assistant that he was "too busy" to call me back.
Ultimately, the job we agreed to with contract was not done to completion, in spite of the assistant's…
JimLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Edgar and his team are top notch. They did a beautiful job on my new walkway and stairs. They're super easy to work with and very responsive to feedback. I highly recommend that you contact him if you're considering a hardscape project.
Great customer service, friendly and responsive. the crew that came to my house was professional, fast and polite. I would hire them again in a heartbeat.
Response from the owner · 2 days ago
Thank you so much for your kind words and for trusting us with your project! We truly appreciate your support and look forward to helping you again in the future!
T B11 reviewsiTotal number of Google reviews T has written across all businesses on Google Maps, not just this one.
The guys did a great job, went above and beyond, listened to exactly what we wanted and got it done!
Price assessment: Great price
Response from the owner · 3 weeks ago
Thank you for the great review! We’re glad you were happy with the work and the overall experience. We really appreciate you choosing Edgar & Sons Tree Service, and we look forward to helping you again in the future!
Sharon Cole6 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Edgar and Sons was impressive from timely quote to quality work and clean up!
Highly recommend hiring them and will continue to refer others to him, his son Brian and team.
Response from the owner · 3 weeks ago
Thank you so much for the kind words and for choosing Edgar & Sons Tree Service! We truly appreciate your trust in our team and your recommendations to others. It was a pleasure working with you, and we’re always here if you need anything in the future!
Mike Delano6 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Thank you for choosing Edgar & Sons Tree Service! We really appreciate your business. If you ever need anything in the future, don’t hesitate to reach out!
LISA FAY3 reviewsiTotal number of Google reviews LISA has written across all businesses on Google Maps, not just this one.
I wish I could recommend Edgar and Sons! He was a nice man!
However, after many follow up calls to the owner due to an incomplete job, I was told by his assistant that he was "too busy" to call me back.
Ultimately, the job we agreed to with contract was not done to completion, in spite of the assistant's insistence that it was.
The owner was not on the job EITHER day and this is important.
While the crew came back to attempt to complete the original job ( we appreciated that!), the owner was not there. The result was that the job is currently STILL not what we agreed upon.
The owner is not willing to return to finish it.
Caveat emptor...just know that if the job is not done according to agreement, you will have trouble reaching the owner and it will not be made right. We really wanted to have a great experience!
Jim KrygowskiLocal Guide · 4 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Edgar and his team are top notch. They did a beautiful job on my new walkway and stairs. They're super easy to work with and very responsive to feedback. I highly recommend that you contact him if you're considering a hardscape project.
Response from the owner · 2 months ago
Thank you so much for the kind words and for trusting Edgar & Sons. We’re really happy to hear you’re pleased with how everything came out. It was a pleasure working with you, and we truly appreciate the recommendation!
Bari Brodsky10 reviewsiTotal number of Google reviews Bari has written across all businesses on Google Maps, not just this one.
Edgar and Sons transformed our backyard into a beautiful paradise. They put in a new patio, fence, raised beds, grass and trees. Their craftsmanship is excellent! They are very efficient and cleaned the site daily. They did a wonderful job on everything and I would highly recommend them.
Response from the owner · 2 months ago
Thank you Bari, for the opportunity to work on your project. It was truly a pleasure working with you, we sincerely appreciate the trust you placed in us and our team…
Brian Smerkers4 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
We used Edgar and Sons to landscape and hardscape our backyard after an in ground pool removal, with a stone walk way, new patio, and sod. It was a terrific experience. The backyard turned out better than we imagined. Everything done was exactly as described and in a timely manner. You could tell care was taken in each step of the project. Edgar was also quite responsive with questions from us. I would highly recommend and would contact them again for any projects we might need completed.
Meghan Flynn Williams3 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
I've used Edgar and sons twice over the last five years and both time have been very pleased with how quickly and professionally they did their work, including removing a decaying, 100 yr old maple from my property. It was a big job and I was very satisfied with the work. Highly recommend.
Response from the owner · 6 months ago
Thanks for taking the time to share your experience and for trusting Edgar and Sons again. It means a lot to us. We’re glad everything went smoothly, especially on a project like that. If you ever need anything in the future, we’re always here to help.
