Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Edmunds Automotive Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Edmunds Automotive Repair

Surprise, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 160 oil change services · 4.9★ from 363 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Edmunds Automotive Repair is better than 91% of oil change services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Edmunds Automotive Repair is better than 90% of oil change services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Edmunds Automotive Repair is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Edmunds Automotive Repair is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Edmunds Automotive Repair is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Edmunds Automotive Repair is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Edmunds Automotive Repair for 8 kinds of job.

Edmunds Automotive Repair for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 41/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#86 / 87

All 7 Google reviews tagged “Steering & suspension repair”

David13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★

Stopped in this morning at about 10 am. I went in to see if someone could look at my car and give me an idea of repair. Not an estimate...only to do a quick drive. NOBODY AVAILABLE. So...the long and the short is that they sent me down the road to another place that was very helpful and WILL get my business. That's…

Not sureSteering & suspension repair
Krugervon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very nice people to work with…. Lisa is very polite and nice to talk to highly recommended and definitely coming back again in the future… thank you Edmund Automotive Repair

Reasonable priceTransmissionSteering & suspension repair
nick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

After being disappointed with another shop I decided to give Christian brothers a try, communication was excellent and they took the time to actually listen to me and my needs

Not sureTransmissionSteering & suspension repairGeneral repairs & maintenance
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★

I cannot recommend this shop. I tried to support this buisness two times, with two differnt vehicles, and they messed up on each. First, my SUV. I needed an inspection for a road trip. They saw a leaking axle boot so I payed them about $800 to replace the axle. It was then taken on the road trip. When we got back,…

Steering & suspension repairOil change
Tim15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great job , completed on time!

Steering & suspension repairWheel alignment
HarryLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, brought in for possible suspension issue. Honest report of no problem found. Car was inspected promptly and in professional manner. Receptionist was courteous. They have a new customer in the future.

Steering & suspension repair
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had a problem that a different repair center worked on for 5 days and could not fix it. Edmunds had to take a day to find the problem, but they found it ,fixed it , and my truck drives great. Friendly and fair prices. Thanks Edmunds

Steering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 53%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change27—
General repairs & maintenance25—
Auto engine diagnostic10—
Transmission8—
Air & cabin filter replacement7—
Air conditioning7—
Steering & suspension repair7—
Engine repair6—

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