Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
Customers frequently highlight the store's competitive pricing, knowledgeable staff, and helpful service for both appliance sales and repairs. Positive reviews often note quick resolution times and friendly communication, while negative feedback cites missed appointments, long delivery delays, and limited repair capabilities for specific brands. The owner replied to only a small percentage of the total reviews.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
75 Google reviews we collected
Phrases our text analysis found in 51 written reviews
How often each topic comes up in the written reviews
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were very friendly and professional and had a great amount of options.”
“Awesome Customer Service, Fair pricing & fast delivery.”
“Excellent service!”
“Called up Edward’s, they showed up on time and prepared to do the job.”
“I gave one star but didn’t deserve that since they never showed up.”
“It’s why I’ve purchased appliances here before, but today was simply “true honest kind customer service at its finest.”
“Very knowledgeable and helpful people 10/10 would recommend to anyone looking for appliances”
“Came in because my dryer broke and I explained what happened to it and they shared the part it needed, even had me run home to take apart and they tested it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Excellent service! I had a faulty working propane stove that was never set up correctly by the previous home owner and A-1 came out and fixed it and it works perfectly now. Technician was great and very knowledgeable. I highly recommend the Placerville A-1.
Great service and friendly staff. I came in looking for a small bracket part for my dishwasher. They had me in and out of there in less than 60 seconds with exactly what I needed. I would highly recommend.
Absolutely the best place to find anything you need for propane. And extremely affordable
Haven't purchased yet but I'm amazed by the knowledge of Katie. She knows her appliances and what will fit where. Zero sales pressure, just good advice. Prices are as good as the big box stores and they handle any warranty claims instead of pushing you to deal with the manufacturers. It pays to shop local!
They have prices just as good as big box stores but with wonderful customer service
My oven stopped working. First people I called were a flake. Called up Edward’s, they showed up on time and prepared to do the job. They had it done in 20 minutes and the oven works like a dream.
4.5 ★★★★★ 75 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service! I had a faulty working propane stove that was never set up correctly by the previous home owner and A-1 came out and fixed it and it works perfectly now. Technician was great and very knowledgeable. I highly recommend the Placerville A-1.
Great service and friendly staff. I came in looking for a small bracket part for my dishwasher. They had me in and out of there in less than 60 seconds with exactly what I needed. I would highly recommend.
Absolutely the best place to find anything you need for propane. And extremely affordable
Gave me all the info I needed.
Haven't purchased yet but I'm amazed by the knowledge of Katie. She knows her appliances and what will fit where. Zero sales pressure, just good advice. Prices are as good as the big box stores and they handle any warranty claims instead of pushing you to deal with the manufacturers. It pays to shop local!
They have prices just as good as big box stores but with wonderful customer service
My oven stopped working. First people I called were a flake. Called up Edward’s, they showed up on time and prepared to do the job. They had it done in 20 minutes and the oven works like a dream.
great overall experience updating several old appliances. price competitive and an easy process thanks to their detailed product knowledge and smooth installation. no surprises.
After being very disappointed with home depot who refuse to deliver to our home, and have ridiculous prices we decided to use A1 for our new refrigerator, and we are very impressed. The prices were great, they delivered, installed and hauled away the old one. They were very friendly and professional and had a great amount of options. We will be using them for now on.
Great place
Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts
