Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Elegance Nails and Spa logo

Elegance Nails and Spa

Nail salon · Mountain View, CA · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%79+22.3Replies to reviews 8%45+3.7Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#29 of 67 nail salonsPosition by Experts Score among all companies we track in this category. · better than 58%
4.9 ★★★★★ 377 Google reviews · 23 photos
96%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$79typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (650) 664-6414Request a call backWebsite ↗

Elegance Nails and Spa at a glance

Google reviewers rate the salon 4.9 out of 5 based on 377 reviews, with the owner responding to 80 percent of comments. Customers frequently cite manicures, pedicures, and waxing services, praising the staff for being friendly, attentive to detail, and efficient. Many mention free drinks and a relaxing atmosphere. However, some low-star reviews highlight issues with communication, such as technicians ignoring specific requests or being rude, alongside complaints about high pricing and inconsistent gel durability.

  • Google rating: 4.9 out of 5 from 377 reviews (96% five-star).
  • Reviews on this page: 377 Google reviews (331 with written comments, 117 with photos).
  • Owner responses: the business replied to 80% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Nail Salon serving Mountain View, California.

Data from Google, last updated October 28, 2026.

Score profile vs other nail salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction88Reliability79Craft & service–Value–Momentum100Replies to reviews45Satisfaction: 88 (median 84)Reliability: 79 (median 78)Momentum: 100 (median 100)Replies to reviews: 45 (median 66)
Elegance Nails and SpaNail Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elegance Nails and Spa: 88/100 on this factor. Category median: 84.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elegance Nails and Spa: 79/100 on this factor. Category median: 78.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elegance Nails and Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elegance Nails and Spa: 45/100 on this factor. Category median: 66.C
45

Bar = this company · dark tick = category median.

Star ratings

377 Google reviews we collected

  • 5 stars36296%
  • 4 stars10%
  • 3 stars21%
  • 2 stars41%
  • 1 star82%

Praise vs complaints

Phrases our text analysis found in 331 written reviews

  • Praise36597%
  • Complaints133%

Price

What customers reported paying

$79+11% vs typical nail salons

Middle half of what 167 customers paid ($61–$104) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude12734%
  • Quality & results11330%
  • Would recommend7219%
  • Price & value287%
  • Speed & response216%
  • Honesty & trust113%
  • Communication62%

What customers talk about

We read 331 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “This place is so nice and relaxing and the quality of the service is amazing.”
    “She was pretty rude and harsh to me like almost humbling me for no doing my nails often.”
  • “First time experience here and Amy and Sandy did an amazing job!”
    “They are flat, have several dents, the tech who did the gel removal did a terrible job - I had to remove the remaining gel at home myself.”
  • “I got the lemon pedicure and I highly recommend it.”
    “I highly recommend the gel manicure but would avoid the pedicure.”
  • “They also respond so quickly on Yelp with appt times, with reasonable prices.”
    “They overcharge.”
  • “Emily did a great and efficient job with my nails & was very kind and fun to have conversation with.”
  • “such an amazing job was done and they were honestly super quick.”
  • “…ith scheduling on the site, and I think had I had more time to fully communicate the circumstances everything would have been resolved the day of.…”

People customers mention

  • Emily 20 reviews
  • Sandy 20 reviews
  • Yen 13 reviews
  • Amy 6 reviews
  • Gel 5 reviews
  • Mia 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Elegance Nails and Spa for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Dawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Sandy is hands down the best! She is incredibly sweet, welcoming, and takes such great care with every little detail during pedicures. My feet have never looked better, and I will definitely be back for my next one!

Paid $80–100
ErinLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Wow! Everyone was so nice! Amy worked miracles with my nails and Emily did a beautiful job on my wax! Thank you so much!!

Paid $120–140
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Tried this place for the first time as I have been looking for a new go to nail salon. Emily did a great and efficient job with my nails & was very kind and fun to have conversation with. I also found out they give free drinks during their service (How fun!!!). I’ll be back for sure with a mimosa in hand!

Customer photo from Sarah's review
Paid $40–60Gel manicures
Ellie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Amy did French tips beautifully and so quickly and Hana did the cleanest pedicure I’ve ever had had!

Paid $60–80Nail designsPedicureGel manicures
Nelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Came for the first time and Sandy went above and beyond. She was so pleasant, took her time and simply provided the best service. Thank you, Sandy!

Paid $40–60Foot massagesPedicureExfoliation
Elena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Rlly reccomend emily for manicure gelx!!! So quick , easy and clean job. Def coming back

Customer photo from Elena's review
Paid $60–80Sculpted nailsNail art

Jobs customers hired them for

JobReviewsCategory typical
Pedicure97$45–$73
Manicure74$45–$73
Foot massages69$48–$86
Nail art51$58–$93
Nail extensions48$61–$88
Gel manicures39$50–$93
Nail painting35$45–$79
Sculpted nails21$45–$79

Compare with

Photos

Customer reviews

4.9 ★★★★★ 377 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
myra mehta1 reviewTotal number of Google reviews myra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is so nice and relaxing and the quality of the service is amazing. Definitely recommend coming here.

  • Services: Foot massages, Nail painting, Pedicure, Nail cut & filing
  • Busyness: A little busy
  • Service duration: 30–60 min
  • Atmosphere: Relaxing, Modern
Response from the owner · a day ago

Thank you for your wonderful review! We're thrilled that you found our salon relaxing, modern and enjoyed the quality of our services. We're so glad you loved your pedicure, foot massage, nail painting, and nail shaping services. It truly means the world to us that you would recommend Elegance Nails &Spa in Mountain View to others. Your support and kind words mean so much to our team. We look forward to seeing you again for manicures, pedicures, Gel X nails, acrylic nails, nail art, and luxury spa treatments. Thank you for being part of the Elegance Nails & Spa family, and we can't wait to pamper you again soon! 💖✨

Dawn Ysmael1 reviewTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sandy is hands down the best! She is incredibly sweet, welcoming, and takes such great care with every little detail during pedicures. My feet have never looked better, and I will definitely be back for my next one!

  • Price: $80–100
  • Service duration: 30–60 min
  • Atmosphere: Relaxing
Response from the owner · 3 days ago

Hi Dawn. Thank you so much for your wonderful review! We're thrilled to hear that Sandy provided such a welcoming and relaxing experience. She truly takes pride in delivering detailed, high-quality pedicures and making every guest feel comfortable, pampered, and cared for. We're delighted that your feet have never looked better and that you enjoyed the relaxing atmosphere during your visit. At Elegance Nails & Spa in Mountain View, we are committed to providing exceptional pedicures, manicures, Gel-X nails, acrylic nails, dip powder, nail art, and personalized beauty services tailored to each guest. Your kind words mean so much to Sandy and our entire team. Reviews like yours help others discover our Mountain View nail salon and the dedication we bring to every service. We look forward to welcoming you back for your next pedicure and helping you enjoy another relaxing self-care experience. Thank you again for your support and for choosing Elegance Nails & Spa. We can't wait to see you again soon! Warm regards, Elegance Nails & Spa Mountain View, CA

Erin SmithLocal Guide · 31 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wow! Everyone was so nice! Amy worked miracles with my nails and Emily did a beautiful job on my wax! Thank you so much!!

  • Price: $120–140
  • Service duration: 1–2 hr
  • Atmosphere: Relaxing
Response from the owner · 3 days ago

Hi Erin. Thank you so much for your kind words! We're thrilled to hear you had such a wonderful experience with us. Amy is incredibly talented, and she'll be delighted to know she worked her magic on your nails. Emily will also be so happy to hear that you loved your waxing service. At Elegance Nails & Spa, our team works hard to make every visit relaxing, comfortable, and enjoyable, so it means a lot to receive feedback like yours. We truly appreciate you taking the time to share your experience and recognize both Amy and Emily. Thank you for choosing our Mountain View nail salon and spa. We can't wait to welcome you back for your next manicure, pedicure, nail service, or waxing appointment. See you again soon!

S Hunter1 reviewTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very Pretty Nails!

  • Price: $80–100
  • Services: Nail extensions
  • Service duration: 1–2 hr
  • Atmosphere: Relaxing
Response from the owner · 3 days ago

Thank you so much for your sweet review! It means a lot to our team to know you loved your nail extensions. We are passionate about helping every guest leave feeling beautiful, confident, and relaxed. We appreciate your support of Elegance Nails & Spa in Mountain View and can't wait to welcome you back for more stunning nails, manicures, pedicures, and personalized nail care. See you again soon!

Sophia Reignierd1 reviewTotal number of Google reviews Sophia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

super nice and fast!! ☺️💝

  • Price: $80–100
  • Atmosphere: Cozy
Response from the owner · 3 days ago

Hi Sophia. Thank you so much for the lovely review! We're thrilled to hear you found our salon super nice, fast, and cozy. Creating a welcoming environment where guests can relax and enjoy their services is one of our top priorities. We sincerely appreciate your support and are grateful you chose Elegance Nails & Spa. Thank you for being part of our salon family, and we look forward to pampering you again during your next visit to Mountain View!

Krishna Govind10 reviewsTotal number of Google reviews Krishna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sandy gave me a great massage. My toes look great. Recommend the collagen pedicure.

Response from the owner · a week ago

Hi Krishna. Thank you so much for recommending us! 🌸 We’re thrilled that Sandy made your visit special with a great massage and that you love your beautiful toes. If you’re looking for a relaxing pedicure in Mountain View, CA, our collagen pedicure is a wonderful way to pamper yourself and give your feet some extra care. At Elegance Nails and Spa, we’re dedicated to making every visit relaxing, refreshing, and enjoyable. Stop by and treat yourself to your next favorite pedicure experience. We can’t wait to welcome you back!

Chelsea Enos2 reviewsTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely wonderful and such a treat! My nails and toes look fabulous and the entire experience was fabulous! Emily and Kay were the best!

Response from the owner · a week ago

Hi Chelsea. Thank you for your amazing review! We're absolutely delighted to hear that your visit was such a wonderful treat and that you left loving both your nails and toes. 💅✨ A special thank you for recognizing Emily and Kay. They take great pride in delivering beautiful results, outstanding customer service, and a relaxing spa experience for every guest. Our goal is to provide the best manicure and pedicure experience in Mountain View, combining expert nail care, attention to detail, and a welcoming atmosphere where clients can truly unwind. Knowing that you felt pampered and left with fabulous nails means the world to us. Thank you for choosing us as your trusted nail salon in Mountain View. We look forward to welcoming you back soon for another luxury manicure, pedicure, and five-star spa experience! 🌸💕✨

j m1 reviewTotal number of Google reviews j has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing pedicure!

  • Price: $60–80
  • Services: Foot massages, Pedicure
Response from the owner · a week ago

Thank you for your wonderful review! We're thrilled to hear you enjoyed your pedicure and relaxing foot massage. Our team is dedicated to providing a luxurious, rejuvenating experience with exceptional attention to detail. We appreciate your support and look forward to welcoming you back for another top-rated pedicure and spa treatment in Mountain View. See you again soon! 💅✨🌿

Vaishali SabhahitLocal Guide · 24 reviewsTotal number of Google reviews Vaishali has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Sandy and Tammy were great. We loved the pedicures!

Response from the owner · a week ago

Hi Vaishali. Thank you for the wonderful review! We're so happy Sandy and Tammy made your visit special and that you loved your pedicures. Our goal is to provide the best pedicure experience in Mountain View with outstanding service, attention to detail, and a relaxing atmosphere. We look forward to seeing you again soon for more nail and spa services! ✨💅

Juan Rodriguez1 reviewTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Patient great work constantly consistent.

  • Price: $120–140
  • Services: Nail art
  • Service duration: 30–60 min
  • Atmosphere: Relaxing
Response from the owner · a week ago

Hi Juan. Thank you for your wonderful review! We're so glad you enjoy our consistently high-quality service and custom nail art. Providing patient, detail-oriented care and creative nail designs is what we strive for every day. We appreciate your support and look forward to helping you achieve beautiful nails at our Mountain View nail salon again soon!

Elegance Nails and Spa on Google Maps →

Business details