Analyzing 5,854,0205.9M ReviewsFor 16,18516.2K Experts

Experts Reviews · Company report
Elegance Nails and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%79+22.3Replies to reviews 8%45+3.7Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Elegance Nails and Spa

Mountain View, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.9★ from 377 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elegance Nails and Spa is better than 88% of nail salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elegance Nails and Spa is better than 79% of nail salons.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elegance Nails and Spa is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elegance Nails and Spa is better than —% of nail salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elegance Nails and Spa is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elegance Nails and Spa is better than 45% of nail salons.C
45

Reviews for your job

Customers hired Elegance Nails and Spa for 8 kinds of job.

Elegance Nails and Spa for acrylic nails

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$50–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Acrylic nails”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 37

All 14 Google reviews tagged “Acrylic nails”

Moushmi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★

I got my nails done a week ago before vacation. The manicure and pedicure’s service was great but the gel pedicure peeled off within a week which was really disappointing given the price of the pedicure and additional price of gel. The whole gel paint peeled off in one piece which has never happened to me before.…

Customer photo from Moushmi's review
Paid $180–200Foot massagesAcrylic nailsHand & foot massages
LauritaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My experience here was amazing! Emily is awesome, Lynh does the best designs! Gets super busy so make sure you call in and create that appointment!

Paid $80–100Foot massagesNail artPolish removal
JessLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I love coming here. Whether I make a reservation or walk in, I am always seen quickly but they take their time and do my manicure and pedicure right. Yen especially is great and attentive. She makes shire by nails are perfect and the prices are VERY reasonable.

Paid $40–60Acrylic nailsPedicureManicure
Ellie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

65 for a really nice set! super friendly and nice and gave us gifts and water. supa cute AND THEY GAVE US CHEAPER CAUSE WE ARE STUDENTS! student discount vibe

Paid $60–80Nail artAcrylic nailsNail designs
NikhilaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

People of Bay Area!! This place is truly a hidden gem in the Bay Area. Trust me when I say this coz I have been searching for the spot in bay area for getting my nails done and I think I with this nail spa, I am convinced I can conclude my search. The nail techs are super sweet, quick but precise and they delivered…

Paid $60–80Nail extensionsAcrylic nails
Edie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ive been coming here for almost a year now and I absolutely love it

Paid $80–100Nail artNail extensionsAcrylic nails
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Elegance Nails is truly an upscale nail salon that lives up to its name. The atmosphere is refined and welcoming, with seasonal décor that is always beautifully done and an interior that is consistently spotless. Every nail technician is professional, attentive, and genuinely kind, which makes each visit a pleasant…

Paid $80–100Nail artAcrylic nailsNail designs
Ashna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I got acrylic done with Emily and she was the absolute best!! She handled my nails so well and was so sweet!! I highly recommend Emily and this nail salon!! Definitely check it out 😌

Nail extensionsAcrylic nails
FionaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this place, they have all kinds of nail colors, chrome, cat eye gel, so many options to play with!! My girl Lynn is amazing! Highly recommend! They're also very honest about what you need and don't and what's worth it or not.

Paid $80–100Foot massagesSculpted nailsNail art
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My Favorite place for a relaxation and acrylic set!!🥰 This is My 3rd visit and Emily and the ladies are so so welcoming. YEN does her best work, any design or style I ask for they always deliver. 10/10. Aswell when I bring my mom she always gets a gel set, her color and floral designs come out so beautiful.…

Paid $80–100Acrylic nailsGel manicures
OliviaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

This is my 3rd time using elegance nails and spa. This time I came with a broken nail (was going to remove & redo the nails on the weekend but got too busy and before I got the chance I broke my nail and part of my natural nail was coming off along with the acrylic as well) and it was very painful. I called them on…

Paid $40–60ManicureSynthetic nail removalAcrylic nails
RaquelleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Got exactly what I wanted the day before my birthday! Came in with horrible nails and left with a beautiful new acrylic set. This place has very good prices and I will 100% be returning ❤️ Thank you so much for your service ladies!!

Paid $60–80Acrylic nails
Lucia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The girls, the place, the attention, the atmosphere, the quality... Everything was incredibly perfect, I loved it! Yen did an incredible job on my nails, the other girl who did my feet, I didn't ask her name but she did an excellent job, my search is definitely over and I have a great place and the best thing is that it's close to my house!!!

Paid $100–120PedicureAcrylic nails
Mia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $120–140Acrylic nailsPedicure

Price

$79+11% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure97$45–$73
Manicure74$45–$73
Foot massages69$48–$86
Nail art51$58–$93
Nail extensions48$61–$88
Gel manicures39$50–$93
Nail painting35$45–$79
Sculpted nails21$45–$79

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