Experts Reviews · Company report
Elegance Nails and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%79+22.3Replies to reviews 8%45+3.7Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Elegance Nails and Spa

Mountain View, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.9★ from 377 Google reviews

Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elegance Nails and Spa is better than 88% of nail salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elegance Nails and Spa is better than 79% of nail salons.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elegance Nails and Spa is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elegance Nails and Spa is better than —% of nail salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elegance Nails and Spa is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elegance Nails and Spa is better than 45% of nail salons.C
45

Reviews for your job

Customers hired Elegance Nails and Spa for 8 kinds of job.

Elegance Nails and Spa for polish removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.$40–60
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Polish removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 37

All 14 Google reviews tagged “Polish removal”

Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The quality of the nails and service both deserve top reviews. Highly recommend!

Sculpted nailsPolish removalNail painting
Glenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My experience today with Elegance nails was amazing. 👏🏼👏🏼 I want to thank you Sandy And Kay For such an amazing job! Love the color that I got chosen. I got a manny an petty Super happy customer here. I've gotta say that's the Best salon in Mountain View hand down. Previous experience, elegant nails came through. 😉

Paid $100–120Foot massagesSculpted nailsNail extensions
LauritaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My experience here was amazing! Emily is awesome, Lynh does the best designs! Gets super busy so make sure you call in and create that appointment!

Paid $80–100Foot massagesNail artPolish removal
KellyLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great place, clean and close to home for me. I have been for pedicures only. Never had a bad experience! Everyone is very nice!

Paid $40–60Polish removalNail paintingPedicure
Anaid2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I cannot express how much I love coming here! I was one of Emily’s first clients when she opened and I still come exited to try a new color! Everyone is great at what they do and I’ve never walked out of there disappointed. I recommend this place to anyone and when they come they also have a great experience. Took…

Paid $60–80Foot massagesNail artPolish removal
Alicia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We came to get a pedicure and walked out with an great experience. I had Sandy & my SIL had Lynn, they did an amazing job! We were offered different beverages which made the experience so much better. I got a collegen pedicure package, Sandy went above and beyond making sure the towels and rocks were the right…

Paid $40–60Foot massagesPolish removalHand & foot massages
Thamiris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

My nails were healthy and strong. Went there the first time to get builder gel since my main goal was to grow and protect them, I explained that and the tech convinced me to get Gel X because it would be better. Kept the extensions for almost two months just going in for maintenance, everything was fine. Then I…

Paid $120–140Nail extensionsPolish removalSynthetic nail removal
FionaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this place, they have all kinds of nail colors, chrome, cat eye gel, so many options to play with!! My girl Lynn is amazing! Highly recommend! They're also very honest about what you need and don't and what's worth it or not.

Paid $80–100Foot massagesSculpted nailsNail art
JennyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I decided to try this nail salon because the location was convenient and the reviews were good. The plaza where this salon is located has ample parking, which is not always available at other places I've been. The salon is gorgeous, very clean, with cute decor and nail color displays. The massage chairs are super…

Polish removalPedicure
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely FIVE STARS for Elegance Nails and Spa in Mountain View! 🌟🌟🌟🌟🌟 This place is truly over the top—in the best way possible. From the moment you walk in, you're greeted with warm smiles and incredible hospitality. The staff is beyond kind and welcoming, making you feel relaxed and pampered right away.…

Paid $80–100Foot massagesSculpted nailsNail art
Lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I moved to a new town and searched for a nails salon in Mountain View, CA. I spoke with Elegance Nails’ owner Emily and my nails got beautifully honed by Yen. The store is elegantly designed and very comfortable. They offer new and quality nail products and gorgeous color selections. The price is also reasonable.…

Paid $60–80Sculpted nailsNail extensionsPolish removal
RuchALocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Tried this new spa for the first time and I have to say it’s incredible! One of the best pedicure and manicure experiences. The staff is so friendly and warm, the set up is very clean, the use high quality products and the pricing is just right. Must try this new place!!

PedicureManicurePolish removal
Andrea7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great new salon in MTVW! My daughter and I had an opportunity to enjoy some pampering at Elegance nails. Very nice relaxing ambiance and great mani/pedi treatments. Thank you ladies!

PedicureManicureFoot massages
MelissaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Everything is brand spankin new!!! 🤩🤩🤩 I was there at 1:30p, finished at 3:15p, here’s why: > Lemon deluxe pedicure - cut, file, scrub, paraffin wax, and massage with stones! > Acrylics - my nails break easy, so I went for acrylic nails but tech was highly recommending Gel-X nails (might try next time). Almond…

Paid $40–60PedicureManicureFoot massages

Price

$79+11% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure97$45–$73
Manicure74$45–$73
Foot massages69$48–$86
Nail art51$58–$93
Nail extensions48$61–$88
Gel manicures39$50–$93
Nail painting35$45–$79
Sculpted nails21$45–$79

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