Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Elegance Nails and Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%88+55.9Reliability 28%79+22.3Replies to reviews 8%45+3.7Experts Score= 82Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Elegance Nails and Spa

Mountain View, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.9★ from 377 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elegance Nails and Spa is better than 88% of nail salons.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elegance Nails and Spa is better than 79% of nail salons.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elegance Nails and Spa is better than —% of nail salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elegance Nails and Spa is better than —% of nail salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elegance Nails and Spa is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elegance Nails and Spa is better than 45% of nail salons.C
45

Reviews for your job

Customers hired Elegance Nails and Spa for 8 kinds of job.

Elegance Nails and Spa for sculpted nails

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$45–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Sculpted nails”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 37

All 21 Google reviews tagged “Sculpted nails”

Elena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Rlly reccomend emily for manicure gelx!!! So quick , easy and clean job. Def coming back

Customer photo from Elena's review
Paid $60–80Sculpted nailsNail art
liana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I really liked my nails and enjoyed the time I was there they have good quality and patience.

Sculpted nailsNail artNail extensions
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The quality of the nails and service both deserve top reviews. Highly recommend!

Sculpted nailsPolish removalNail painting
Vickie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lynn was so patient and detailed. She’s incredibly talented! Overall amazing experience at Elegance. Relaxing pedicure and complimentary tea/coffee.

Customer photo from Vickie's reviewCustomer photo from Vickie's review
Paid $80–100Foot massagesSculpted nailsNail art
Jenny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amy & Hannah were amazing! They took me as a walk-in & got busy right away. They pampered me the entire time. What a wonderful experience! I will be back! ♥️

Paid $200+Foot massagesSculpted nailsNail extensions
Glenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

My experience today with Elegance nails was amazing. 👏🏼👏🏼 I want to thank you Sandy And Kay For such an amazing job! Love the color that I got chosen. I got a manny an petty Super happy customer here. I've gotta say that's the Best salon in Mountain View hand down. Previous experience, elegant nails came through. 😉

Paid $100–120Foot massagesSculpted nailsNail extensions
Julia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We went here for my sister’s birthday nail set and got gel-X extensions and builder gel. The staff were outstanding and went above and beyond to help us recreate inspiration photos better than perfectly. We were amazed by the amount of care and detail that went into our manicures today. Highly recommend!

Customer photo from Julia's review
Sculpted nailsNail artNail extensions
Shivin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Really good experience. Got pedicure, and manicure done! Must visit

Foot massagesSculpted nailsNail art
Rowan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ember killed my nails!! 🔥I definitely recommend!

Paid $100–120Sculpted nails
Camille1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Emily and Tran are excellent at service at nails. I am so excited for my beautiful nails!

Sculpted nails
DonnaLocal Guide · 220 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Awesome mail salon. The nail techs are very nice!

Paid $100–120Foot massagesSculpted nails
Gerardo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I love this place! They are always so nice and professional. Sandy does amazing pedicures!!!

Foot massagesSculpted nailsNail extensions
Elaina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First time here and will come again for sure! Kevin and Sandy were amazing!

Paid $140–160Foot massagesSculpted nails
Janessa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a great experience at the salon today. Emily and Tran took me in late and took their time doing my nails. Loved them and I would definitely recommend to get your nails done! Very professional, friendly, clean and welcoming environment!

Paid $80–100Sculpted nailsNail artNail extensions
FionaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love this place, they have all kinds of nail colors, chrome, cat eye gel, so many options to play with!! My girl Lynn is amazing! Highly recommend! They're also very honest about what you need and don't and what's worth it or not.

Paid $80–100Foot massagesSculpted nailsNail art
BlancaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amazing job !!!! Definitely coming back !! 🥰

Paid $140–160Foot massagesSculpted nailsNail extensions
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely FIVE STARS for Elegance Nails and Spa in Mountain View! 🌟🌟🌟🌟🌟 This place is truly over the top—in the best way possible. From the moment you walk in, you're greeted with warm smiles and incredible hospitality. The staff is beyond kind and welcoming, making you feel relaxed and pampered right away.…

Paid $80–100Foot massagesSculpted nailsNail art
Louren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

5 star experience with Mia today!!!

Sculpted nailsNail artNail painting
Lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I moved to a new town and searched for a nails salon in Mountain View, CA. I spoke with Elegance Nails’ owner Emily and my nails got beautifully honed by Yen. The store is elegantly designed and very comfortable. They offer new and quality nail products and gorgeous color selections. The price is also reasonable.…

Paid $60–80Sculpted nailsNail extensionsPolish removal
MeganLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Great!

PedicureManicureFoot massages
Paola11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Rating only, no written review.

Paid $200+Foot massagesSculpted nails

Price

$79+11% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure97$45–$73
Manicure74$45–$73
Foot massages69$48–$86
Nail art51$58–$93
Nail extensions48$61–$88
Gel manicures39$50–$93
Nail painting35$45–$79
Sculpted nails21$45–$79

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