Carpet cleaning service · Avondale, AZ · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%93+24.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★170 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
$240typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Element Carpet Cleaning 5 out of 5 stars based on 170 reviews, with the owner responding to 54 percent of them. Customers frequently praise the company for punctuality, professional communication, and fair pricing across carpet, tile, and upholstery services. Many note that staff arrive on time, handle stains effectively, and provide thorough results that make floors look new. One recurring criticism from a low-star review involves a tile cleaning job that left a dirty film and residue, which the customer felt was not worth the cost.
Google rating: 5.0 out of 5 from 170 reviews (99% five-star).
Reviews on this page: 170 Google reviews (159 with written comments, 10 with photos).
Owner responses: the business replied to 54% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Element Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Element Carpet Cleaning: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Element Carpet Cleaning: 93/100 on this factor. Category median: 96.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Element Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Element Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Element Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
170 Google reviews we collected
5.0of 5
5 stars16899%
4 stars00%
3 stars00%
2 stars21%
1 star00%
Praise vs complaints
Phrases our text analysis found in 159 written reviews
99%praise
Praise37999%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3556%
Reasonable2844%
Overpriced00%
Not sure00%
$240-7% vs typical carpet cleaning
Middle half of what 42 customers paid ($175–$304) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8623%
Speed & response7520%
Staff & attitude7219%
Would recommend6517%
Price & value4512%
Communication246%
Honesty & trust144%
What customers talk about
We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gary did an amazing job getting dried blood out of the carpet in my mother's bedroom.”
“Gary is an extremely efficient, timely and professional to work with.”
“My off white colored carpets look fresh, clean, and almost brand-new, and the whole process was professional and hassle-free.”
“I highly recommend them and will definitely use their service again!”
“Can't recommend Element Carpet Cleaning enough.”
“Gary and his team are always professional, prompt, reasonably priced, and do a great job!”
“He communicates well and is very fairly priced with his services.”
“I’ll definitely be calling them for all our future cleaning needs and highly recommend them to anyone in need of a reliable carpet cleaner.”
People customers mention
Gary44 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Element Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
WWilliam2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Gary is an extremely efficient, timely and professional to work with. I am very happy with how my tile and carpet turned out. I would highly recommend Element Carpet cleaning. The attention to detail was outstanding. Thank you Gary for all your hard work.
PPeter3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I have used Element carpet cleaning service for years now. Each time the service was excellent from start to finish. The team arrived on time, worked efficiently, and removed stains (coffee and pets) I thought were permanent.
My off white colored carpets look fresh, clean, and almost brand-new, and the whole…
MMartyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Gary did an amazing job getting dried blood out of the carpet in my mother's bedroom. Great work at a very fair price. Can't recommend Element Carpet Cleaning enough. Great people, great service!
Paid $150–200Great priceCarpet steam cleaning
LLeah12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I have been using Element Carpet and Cleaning for 8 years, 2 houses in the west valley. I highly recommend and will continue to use in my next home. They are reliable, friendly and professional. An excellent carpet cleaning service!!
SSandy15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend Element Carpet Cleaning! Our carpet and floors look like new when they are done. Fast service and even helped with moving some items for us!! Job was done in a very timely matter!
Paid $250–300Great priceCarpet steam cleaning
SSherry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We couldn’t be more pleased with the job Gary did cleaning our travertine tile! He was professional, knowledgeable, careful, and took the time to make sure the floors were cleaned properly rather than just doing a quick surface job. As a point of reference, we had approximately 2100 ft. cleaned and sealed.
Gary is an extremely efficient, timely and professional to work with. I am very happy with how my tile and carpet turned out. I would highly recommend Element Carpet cleaning. The attention to detail was outstanding. Thank you Gary for all your hard work.
Price assessment: Great price
Price: $500+
Services: Carpet steam cleaning, General carpet cleaning
P
Peter Aaron3 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
I have used Element carpet cleaning service for years now. Each time the service was excellent from start to finish. The team arrived on time, worked efficiently, and removed stains (coffee and pets) I thought were permanent.
My off white colored carpets look fresh, clean, and almost brand-new, and the whole process was professional and hassle-free. I highly recommend them and will definitely use their service again!
Price assessment: Great price
Price: $150–200
Services: General carpet cleaning, Pet stain & odor removal
T
Travis DombrowskiLocal Guide · 17 reviewsiTotal number of Google reviews Travis has written across all businesses on Google Maps, not just this one.
Gary did an amazing job getting dried blood out of the carpet in my mother's bedroom. Great work at a very fair price. Can't recommend Element Carpet Cleaning enough. Great people, great service!
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
L
Leah O'Grady12 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
I have been using Element Carpet and Cleaning for 8 years, 2 houses in the west valley. I highly recommend and will continue to use in my next home. They are reliable, friendly and professional. An excellent carpet cleaning service!!
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
A
Amanda L1 reviewiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Gary and his guy were great! Very quick to get me scheduled. He was great at answering questions and providing feedback. They did an incredible job on all our bedrooms and stairwell that were way over due for a good cleaning. We will definitely be using them in the future and have no problem recommending them to all our friends and family! I also love that they are a family owned company and love to be able to support local businesses!!! Thanks again guys!
Price assessment: Reasonable price
Services: General carpet cleaning
S
Sandy Weed15 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Highly recommend Element Carpet Cleaning! Our carpet and floors look like new when they are done. Fast service and even helped with moving some items for us!! Job was done in a very timely matter!
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
E
Erin Colvard4 reviewsiTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
We couldn’t be more pleased with the job Gary did cleaning our travertine tile! He was professional, knowledgeable, careful, and took the time to make sure the floors were cleaned properly rather than just doing a quick surface job. As a point of reference, we had approximately 2100 ft. cleaned and sealed.
Price assessment: Reasonable price
Price: $500+
Services: Service not listed
M
Marla Lee Eaton9 reviewsiTotal number of Google reviews Marla has written across all businesses on Google Maps, not just this one.
Gary has cleaned our family room furniture as well as all of the carpeting in our home. He communicates well and is very fairly priced with his services. Element Carpet Cleaning is our go to company for these home maintenance details.
Price assessment: Great price
Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning
