Carpet cleaning service · Avondale, AZ · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 135 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★484 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$170typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Wharton Carpet Cleaning in Avondale, AZ, consistently highlight punctuality, same-day availability, and thorough attention to detail for carpets, rugs, and upholstery. Customers frequently note fair pricing, professional communication, and the ability to handle urgent requests or heavily soiled areas effectively. With a perfect 5-star rating from 484 reviews and high owner engagement, the service is described as reliable and efficient, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 484 reviews (100% five-star).
Reviews on this page: 484 Google reviews (463 with written comments, 43 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Wharton Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wharton Carpet Cleaning: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wharton Carpet Cleaning: 100/100 on this factor. Category median: 96.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wharton Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wharton Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wharton Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
484 Google reviews we collected
5.0of 5
5 stars483100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 463 written reviews
100%praise
Praise896100%
Complaints30%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2255%
Reasonable1845%
Overpriced00%
Not sure00%
$170-34% vs typical carpet cleaning
Middle half of what 29 customers paid ($131–$309) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results26630%
Speed & response17620%
Staff & attitude17519%
Would recommend16618%
Price & value667%
Communication303%
Honesty & trust202%
What customers talk about
We read 463 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Joel came in on short notice and did a great job and allowed us to get the house ready for guests the next day.”
“They were in such terrible shape, it was like walking into a former kennel.”
“Very good - quick response and definitely would use again!”
“He was professional, took the time to actually examine our rug.”
“We highly recommend Joel's carpet cleaning services as he is truly an expert.”
“Joel was professional and provided great service at an affordable price!”
“Great service, very flexible and easy to work with.”
“You can trust him; he was on time and answered all my questions.”
People customers mention
Joel87 reviews
Phoenix6 reviews
Sherly5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wharton Carpet Cleaning for 7 kinds of job. Pick one to see what they paid and said.
MMina8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service and communication by Joel. He was fast, efficient, and kind. Will absolutely recommend and rehire!
Paid $300–350Reasonable priceUpholstery cleaning
MMaureen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great job. Our carpet is pretty old, but it looks so much better now. We highly recommend this company.
CCaleb3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Wharton carpet cleaning did a great job cleaning our sectional sofa that had pet odor from cat in Phoenix, az-
Paid $100–150Reasonable priceUpholstery cleaning
TTheresa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
He is the only one I have clean my carpets and furniture. He is very prompt and thorough.
Jjason9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Best experience ever!! Joel was on time and knowledgeable and very professional!! I would recommend him to my family and friends!!
Paid $150–200Great priceUpholstery cleaning
DDiannaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
March 6, Great job on time and did corner guards 1st cleaner to do that! Will have Joel again. March 20, Joel returned and cleaned my Travertine. Beautiful shine! I have him on my calendar to return in a year to clean my carpets and shine my Travertine. When you find a person that does a great job "he is a keeper." Dianna, Paradise Valley
We had Joel come out and clean our area rug, and two of our rooms. He was professional, took the time to actually examine our rug. He did a great job cleaning all of the rooms.
He was more than fair with the price, and was able
to come out the next day. Don’t wait to get your carpets done, great company.
Price assessment: Great price
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a day ago
Thank you, Victoria, for trusting us with rug & carpet cleaning in Laveen, Arizona. We're glad you were happy with our steam cleaning services and look forward to helping you again.
M
McKenzie Urias8 reviewsiTotal number of Google reviews McKenzie has written across all businesses on Google Maps, not just this one.
Thank you, McKenzie, for trusting us with mattress and rug cleaning in Phoenix, Arizona. We're glad you were happy with our steam cleaning services and look forward to helping you again.
J
Jeff Koch3 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Very good - quick response and definitely would use again!
Price assessment: Reasonable price
Price: $100–150
Services: Upholstery cleaning
Response from the owner · 3 weeks ago
Thank you Jeff for trusting us to clean your sofa in Phoenix, AZ. We're glad you were happy with our sofa cleaning service and look forward to helping you again.
M
MJ Hala7 reviewsiTotal number of Google reviews MJ has written across all businesses on Google Maps, not just this one.
I’m writing this review to anyone really need good carpet service. Joel he is on time. Good service. My carpet came back. Looks like New.
I will keep recommending him to everybody around my area.
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · 3 weeks ago
Thank you for trusting us to clean your carpet in Scottsdale, AZ. We're glad you were happy with our carpet cleaning service and look forward to helping you again. Thank you also for recommending our company.
B
Brittany Austin11 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Joel was great! Had my carpets cleaned in phoenix and he was super fast and was able to accommodate with same day cleaning!! ✨✨
Services: Carpet steam cleaning
Response from the owner · 4 weeks ago
Thank you for trusting us to clean your carpet in Phoenix, AZ. We're glad you were happy with our carpet cleaning service and look forward to helping you again.
J
John Russell2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
We had an unauthorized party at a rental house and the carpets were trashed. Joel came in on short notice and did a great job and allowed us to get the house ready for guests the next day. I highly recommend Wharton Carpet Cleaning.
Services: General carpet cleaning
Response from the owner · a month ago
Thank you for trusting us with cleaning area rugs at the rental house in Phoenix, AZ. We're glad you were happy with our rug cleaning service and look forward to helping you again.
A
Al & Shikha Lal12 reviewsiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
Thank you Joel for cleaning our very dirty carpet. Excellent work.
We highly recommend Joel's carpet cleaning services as he is truly an expert. 10 stars
Positive: Quality
Response from the owner · Edited a month ago
Thank you for trusting are company for commercial carpet cleaning in Glendale, Arizona. We look forward to helping you again. Glad you're happy with the results.
M
Marina Cappetta13 reviewsiTotal number of Google reviews Marina has written across all businesses on Google Maps, not just this one.
Thank you Marina for trusting us at your home in Phoenix, Arizona for upholstery furniture cleaning. We are glad you’re happy with the service. We look forward to helping you again.
J
Justin Busanga2 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Joel was amazing and did a flawless job with the carpets. I definitely recommend this company!
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you Justin for trusting us at your house in Goodyear, AZ. We're glad you were happy with our carpet cleaning service and look forward to helping you again.
M
Mina Hooshangi Sylvia8 reviewsiTotal number of Google reviews Mina has written across all businesses on Google Maps, not just this one.
Great service and communication by Joel. He was fast, efficient, and kind. Will absolutely recommend and rehire!
Price assessment: Reasonable price
Price: $300–350
Services: Upholstery cleaning
Response from the owner · 2 months ago
Thank you so much for the wonderful review! I'm glad you're happy with our upholstery cleaning service in Mesa, AZ. Thank you for recommending our carpet cleaning company and for rebooking.
