Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Element Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%93+24.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Element Carpet Cleaning

Avondale, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 5.0★ from 170 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Element Carpet Cleaning is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Element Carpet Cleaning is better than 93% of carpet cleaning.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Element Carpet Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Element Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Element Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Element Carpet Cleaning is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Element Carpet Cleaning for 5 kinds of job.

Element Carpet Cleaning for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 78
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Area rug cleaning”

Marla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Gary has cleaned our family room furniture as well as all of the carpeting in our home. He communicates well and is very fairly priced with his services. Element Carpet Cleaning is our go to company for these home maintenance details.

Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
HeatherLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Gary did an excellent job refreshing furniture I wasn't sure could be brought back to life. I had a couch that was an abomination and an area rug that looked hopeless, along with a sectional, some dining and accent chairs. He was quick and efficient and I now have usable pieces which will save me a good amount of…

Paid $350–400Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Don6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Gary was fast and reliable and very competitive with pricing. He got my carpet in one room spotless. The national chain I used could not get it clean. He did an outstanding job on my carpets, area rugs and tile/grout. Update: Had Gary come out again to clean the tile, carpet and rugs. As usual he did an…

Reasonable priceArea rug cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Brad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Just had the Element Carpet Cleaning crew to my home in Glendale to clean our tile. I couldn’t believe how dirty it was! They did an amazing job. They also cleaned the upholstery on our couch as well as our area rug. Everything feels brand new and our floors are so clean like when we first got them. This is the…

Great priceUpholstery cleaningArea rug cleaningService not listed
Fernando8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I've been using Element Carpet Cleaning for over 5 years and I highly recommend them. Always on time and they always do a great job.

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
KenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Been using element carpet cleaning for years for my residence and rental property. Gary works magic on carpet stains. Very affordable quality work. Just had him clean my tile and grout for sealing.

Customer photo from Ken's review
Paid $350–400Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Jennifer10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I only trust Element for my home and investment property. They’ve performed miracles at our Airbnb property and home. They are reliable, prompt, professional and detailed.

Paid $250–300Great priceUpholstery cleaningGeneral carpet cleaningPet stain & odor removal
julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gary does great work, was on time and we are very happy with the results of cleaning our rugs and outdoor cushions. Highly recommend!

Great priceUpholstery cleaningArea rug cleaning
LeonardLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Element Carpet Cleaning provides outstanding service with excellent results. I had Gary, the owner, clean the carpets and tile floors in a 3200 square foot home. The carpets had dog urine stains and the tile floors were... lets say.. disgusting. Gary did an outstanding job and I couldn't be happier with the…

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
TaylorLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I cannot rave about Gary enough! He was so professional and responsive, was even ahead of schedule and my couch and rug look, smell and FEEL amazing! We purchased a used couch and just felt better to get it cleaned and Gary truly went above and beyond. Highly recommend for carpet cleaning, rug cleaning, tile and grout cleaning, and more!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jennifer13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Gary was very responsive upon initial contact. He sent reminders of my appointment. He texted on his way and showed up on time. He cleaned my sofa, area rug and small chair. All turned out really nice. The job was quick and the price was right. Glad I found Gary and definitely recommend him and his company.

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ggrace6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

"Just Call Element's Carpet and you will see for yourself, "Superb Services"!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Christy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Amazing service! Will always recommend!!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$240-7% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 44%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning43$170–$334
General carpet cleaning33$170–$334
Pet stain & odor removal21$139–$373
Upholstery cleaning16$189–$353
Area rug cleaning13$170–$453

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