Massage spa · Costa Mesa, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%88+12.4Replies to reviews 7%36+2.5Craft & service penalty91−0.9Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#221 of 244 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 9%
4.8★★★★★290 Google reviews · 19 photos
90%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elements Massage 4.8 out of 5 based on 290 reviews, with the owner responding to 26 percent of comments. Clients frequently praise the professional demeanor of therapists, effective pain relief techniques, and competitive pricing compared to local competitors. However, lower-rated feedback highlights recurring issues with appointment scheduling delays and aggressive membership sales tactics at checkout, which some customers found intrusive and unprofessional.
Google rating: 4.8 out of 5 from 290 reviews (90% five-star).
Reviews on this page: 290 Google reviews (210 with written comments, 2 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: November 2, 2026.
Service: Massage Therapist serving Costa Mesa, California.
Data from Google, last updated November 3, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Elements MassageMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elements Massage: 81/100 on this factor. Category median: 94.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elements Massage: 72/100 on this factor. Category median: 94.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elements Massage: 91/100 on this factor. Category median: 100.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elements Massage: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elements Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elements Massage: 36/100 on this factor. Category median: 74.D
36
Bar = this company · dark tick = category median.
Star ratings
290 Google reviews we collected
4.8of 5
5 stars26090%
4 stars166%
3 stars10%
2 stars31%
1 star103%
Praise vs complaints
Phrases our text analysis found in 210 written reviews
96%praise
Praise18996%
Complaints84%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1222%
Reasonable3972%
Overpriced12%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7639%
Would recommend4121%
Quality & results3618%
Communication158%
Price & value126%
Honesty & trust95%
Speed & response84%
What customers talk about
We read 210 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Valerie did an amazing job she hit all the spots and was very friendly made me feel very comfortable.”
“I highly recommend Elements Massage, and especially Corey, if you are looking for someone who will really listen, understand the problem area, and tak…”
“The reception staff is friendly, welcoming, and professional, which makes every visit a great experience.”
“Awful customer service in honoring and making it right.”
“He explained that he is a neuromuscular massage therapist, and it really showed in his approach.”
“Competitive pricing great services skilled massage therapists.”
“…ilar services at various locations for more than 20 years, and I can honestly say she is one of the best therapists I have ever worked with.…”
“From finding EVERY single knot (sometimes before I knew it was there) to being able to efficiently work them out has been amazing.”
People customers mention
Taylor10 reviews
Barbara9 reviews
Jin8 reviews
Michelle6 reviews
Feby4 reviews
Amy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elements Massage for 1 kind of job. Pick one to see what they paid and said.
ValerieLocal Guide · 547 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 hours ago★★★★★
Blake was amazing. Exactly what I needed. Ended up getting the membership and so excited.
Valerie did an amazing job she hit all the spots and was very friendly made me feel very comfortable. Before I used her I used Blake and he was great too. Elements hires amazing therapists so far fromy experience
Reasonable priceSkin treatments
Kimberly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Taylor was excellent, I felt so relaxed and calm afterwards. It was one of the best massages I've ever had
Moises1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★
My girlfriend went in for a massage today and unfortunately had a really uncomfortable experience when checking out. The front desk staff kept pushing a membership on her even after she said no multiple times. It felt like they just would not take no for an answer.
You would think that at a place people go to relax…
NathanielLocal Guide · 192 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Been a member here for a couple of years. Just had a 1 hours Massage with Taylor. She is very customer-focused and really maximizes your time at the spa. I wouldn’t hesitate to recommend her to anyone looking for pain relief of relaxation.
Reasonable priceService not listed
ara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Always love coming here! Customer service is always excellent and the staff is always super considerate. Highly recommend Taylor!
Skin treatments
Ann4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I was worried I wouldn’t find someone for a good deep tissue massage after Feby left, but I’m very happy with Amy.
Blake was amazing. Exactly what I needed. Ended up getting the membership and so excited.
Valerie did an amazing job she hit all the spots and was very friendly made me feel very comfortable. Before I used her I used Blake and he was great too. Elements hires amazing therapists so far fromy experience
Price assessment: Reasonable price
Services: Skin treatments
Payment method: Credit card
Adam Cleveland3 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Jin Barbara and Ali were incredible. Great customer service!
Response from the owner · 9 months ago
We're happy to hear that Jin, Barbara, and Ali provided you with such an incredible experience! It's wonderful to know that our team at Elements Costa Mesa left you with a positive impression on your visit. We look forward to welcoming you back to our studio for another relaxing session soon!
Giray2 reviewsiTotal number of Google reviews Giray has written across all businesses on Google Maps, not just this one.
Exceptional experience! I booked a massage because I was dealing with significant tightness in my shoulders and neck that was contributing to headaches, and I had the pleasure of working with Corey.
Corey is incredibly talented, professional, and attentive. He explained that he is a neuromuscular massage therapist, and it really showed in his approach. He spent the entire session carefully working on my shoulders, neck, and the specific areas that were causing me discomfort. I have rarely had a massage therapist take that much time and care to truly focus on one problematic area rather than simply going through a standard full-body routine.
The studio itself is very clean, comfortable, and well maintained, and everyone at the front desk was kind, helpful, and friendly.
I highly recommend Elements Massage, and especially Corey, if you are looking for someone who will really listen, understand the problem area, and take the time to work on it properly. I will absolutely be going back.
Price assessment: Reasonable price
Payment method: Credit card
Kimberly2 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
My girlfriend went in for a massage today and unfortunately had a really uncomfortable experience when checking out. The front desk staff kept pushing a membership on her even after she said no multiple times. It felt like they just would not take no for an answer.
You would think that at a place people go to relax and de-stress, the experience would feel a lot more relaxing. Instead, she left feeling pressured and uncomfortable. It honestly seems like this location cares more about making a sale than making sure their guests leave feeling good about their experience.
Nathaniel FuentesLocal Guide · 192 reviewsiTotal number of Google reviews Nathaniel has written across all businesses on Google Maps, not just this one.
Been a member here for a couple of years. Just had a 1 hours Massage with Taylor. She is very customer-focused and really maximizes your time at the spa. I wouldn’t hesitate to recommend her to anyone looking for pain relief of relaxation.
Price assessment: Reasonable price
Services: Service not listed
ara marquez2 reviewsiTotal number of Google reviews ara has written across all businesses on Google Maps, not just this one.
