Analyzing 9,975,04210M ReviewsFor 28,14428.1K Experts

Experts Reviews · Company report
Elements Massage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%72+17.5Value 14%88+12.4Replies to reviews 7%36+2.5Craft & service penalty91−0.9Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Elements Massage

Costa Mesa, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #221Position by Experts Score among all companies we track in this category. of 244 massage therapists · 4.8★ from 290 Google reviews

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Report card

Percentile vs other massage therapists (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elements Massage is better than 81% of massage therapists.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elements Massage is better than 72% of massage therapists.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elements Massage is better than 91% of massage therapists.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elements Massage is better than 88% of massage therapists.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elements Massage is better than 100% of massage therapists.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elements Massage is better than 36% of massage therapists.D
36

Reviews for your job

Customers hired Elements Massage for 1 kinds of job.

Elements Massage for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$103–$149
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Skin treatments”

ValerieLocal Guide · 547 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 hours ago★★★★★

Blake was amazing. Exactly what I needed. Ended up getting the membership and so excited. Valerie did an amazing job she hit all the spots and was very friendly made me feel very comfortable. Before I used her I used Blake and he was great too. Elements hires amazing therapists so far fromy experience

Reasonable priceSkin treatments
ara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Always love coming here! Customer service is always excellent and the staff is always super considerate. Highly recommend Taylor!

Skin treatments
Megan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Taylor was the best massage I have ever had. She incorporated a lot of hot towels and hot rocks and stretching which completely elevated my experience. Highly recommend her- she’s very gifted and knows what she’s doing. Already booked my next follow up massage!

Great priceSkin treatmentsService not listed
Christy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My massage with Davina was outstanding, so healing and skillful that I returned for second 90 minute massage the very next day.

Great priceSkin treatments
LauraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Love this location and Jin! He has done wonders for my shoulders. I had frozen shoulder and lots of related pain and mobility issues associated with it. Since seeing Jin I’m more pain free and have gotten about 95% of my mobility back.

Reasonable priceSkin treatments
Nichole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ali has been a delight and has given me some tips for my skin care routine that has worked with my sensitive skin. I had rebooked a couple of times and each time has been a pleasure. My skin is looking amazing and this is just the beginning Of my new monthly routine. Barbara at the front desk is a sweetheart also.…

Reasonable priceSkin treatments
Alyse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Love Violet and manager Barbara! Great professional establishment

Reasonable priceSkin treatments

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 72%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Skin treatments7$103–$149

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