iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%76+18.4Value 14%86+12.2Replies to reviews 7%37+2.6Craft & service penalty92−0.8Momentum penalty66−3.4Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#166 of 178 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 7%
4.8★★★★★417 Google reviews · 5 photos
93%five-star reviews
4.63★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elements Massage - South Mesa 4.8 out of 5 based on 417 reviews, with the owner responding to 45 percent of comments. Customers frequently praise the friendly front desk staff, skilled therapists who tailor treatments to specific pain points, and the relaxing atmosphere, including amenities like chocolate. Common criticisms involve poor communication regarding appointment changes, billing errors on membership plans, and sessions that were cut short.
Google rating: 4.8 out of 5 from 417 reviews (93% five-star).
Reviews on this page: 417 Google reviews (247 with written comments, 2 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: October 31, 2026.
Service: Massage Therapist serving Mesa, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elements Massage - South Mesa: 83/100 on this factor. Category median: 94.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elements Massage - South Mesa: 76/100 on this factor. Category median: 94.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elements Massage - South Mesa: 92/100 on this factor. Category median: 100.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elements Massage - South Mesa: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elements Massage - South Mesa: 66/100 on this factor. Category median: 100.B
66
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elements Massage - South Mesa: 37/100 on this factor. Category median: 74.D
37
Bar = this company · dark tick = category median.
Star ratings
417 Google reviews we collected
4.8of 5
5 stars38793%
4 stars123%
3 stars82%
2 stars51%
1 star51%
Praise vs complaints
Phrases our text analysis found in 247 written reviews
96%praise
Praise25496%
Complaints104%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price318%
Reasonable1482%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12648%
Would recommend4718%
Quality & results3814%
Price & value197%
Communication176%
Speed & response104%
Honesty & trust73%
What customers talk about
We read 247 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly front desk team and the therapists are very talented and listen to the pain points to tailor the treatment.”
“I highly recommend Elements for all your massage needs.”
“I saw Kasey and she made it an amazing experience, I feel so refreshed and like new!”
“Great massage, terrible communication.”
“I love coming here and are membership is definitely worth it.”
“Pricey but a good massage”
“My massage therapist Kasey was very skilled and explained the techniques well.”
“The front desk staff is friendly and efficient and very welcoming.”
“I particularly love this location as the staff at the front are so genuinely friendly and I also really love having a chocolate before each session :)”
People customers mention
Katie6 reviews
Melanie5 reviews
Kasey4 reviews
Lucio4 reviews
Pedro4 reviews
Craig4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AaodhanLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Terrific massage each time. Friendly front desk team and the therapists are very talented and listen to the pain points to tailor the treatment. Would definitely recommend.
Reasonable priceService not listed
BBetsyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The staff was friendly and attentive. My massage therapist Kasey was very skilled and explained the techniques well. My massage was both relaxing and effective at reducing tension in my muscles.
Reasonable priceService not listed
SSharonLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I have been going to Aldrin for quite awhile now and I am so grateful to have found him! He is incredible at working out the tension and making me feel like a new person by the end of every session. I particularly love this location as the staff at the front are so genuinely friendly and I also really love having a chocolate before each session :)
RRichardLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
I just love the South Greenfield location. The people are fantastic. The atmosphere is fabulous. A very relaxing experience. I could spend the day there.
Reasonable price
RRichard9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Attentive and professional service. A relaxing atmosphere that improves your mental and physical health.
NNatalie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I love this place so much. I feel like I have made actual friends there, like my Go to, Lucio. He is the best, and I feel 100x better after walking out of that place. 🔥💪🏽🤙🏽
Terrific massage each time. Friendly front desk team and the therapists are very talented and listen to the pain points to tailor the treatment. Would definitely recommend.
Price assessment: Reasonable price
Services: Service not listed
Payment method: Credit card
Response from the owner · 2 weeks ago
Thank you for the recommendation! We’re glad you’ve consistently had great experiences with our team and that our therapists take the time to understand your needs and tailor each session to you. We appreciate your support!
R
RandyLocal Guide · 9 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Katie gave a wonderful message. She is kind and caring
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
Thank you for the kind review! We’re so glad you had a wonderful experience and felt well cared for during your visit. We truly appreciate you choosing Elements Massage and hope to see you again soon!
A
Anne Taylor7 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
Friendly faces and great professionalism are what we strive for every single day! We love knowing our team delivered a smooth, welcoming experience for you from start to finish.
Thanks for taking a moment to leave a note, and we look forward to seeing you back at our South Mesa location!
B
Betsy MooreLocal Guide · 21 reviewsiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
The staff was friendly and attentive. My massage therapist Kasey was very skilled and explained the techniques well. My massage was both relaxing and effective at reducing tension in my muscles.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 5 months ago
Thank you for the wonderful review! We’re so glad you had a great experience with our team and enjoyed a massage that was both relaxing and effective. We love hearing that the techniques were clearly explained and helped reduce muscle tension. We truly appreciate your support and look forward to seeing you again soon!
S
Sharon TaylorLocal Guide · 45 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
I have been going to Aldrin for quite awhile now and I am so grateful to have found him! He is incredible at working out the tension and making me feel like a new person by the end of every session. I particularly love this location as the staff at the front are so genuinely friendly and I also really love having a chocolate before each session :)
Response from the owner · 5 months ago
It is great to hear that you’ve found such a reliable therapist to help you reset and work out that tension. We are also happy you enjoy the atmosphere our front desk team creates—and, of course, the pre-session chocolate!
We truly appreciate you making our South Mesa location your go-to spot. We look forward to seeing you at your next visit!
K
Kip Conserriere7 reviewsiTotal number of Google reviews Kip has written across all businesses on Google Maps, not just this one.
I am so happy to hear that! It’s always our goal to make sure every visit is as enjoyable as the last, so I really appreciate you sharing that.
Thank you so much for the kind words, and I look forward to seeing you for your next session!
R
Richard HarrisonLocal Guide · 16 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
I just love the South Greenfield location. The people are fantastic. The atmosphere is fabulous. A very relaxing experience. I could spend the day there.
Price assessment: Reasonable price
Response from the owner · 11 months ago
We're delighted to hear that you had such a wonderful experience at our South Greenfield studio! It's fantastic to know that you enjoyed the atmosphere and found it relaxing. We look forward to welcoming you back for another soothing session soon!
R
Richard Begg9 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Attentive and professional service. A relaxing atmosphere that improves your mental and physical health.
Response from the owner · 8 months ago
That is the ultimate goal! We truly believe that massage is just as important for your head as it is for your body, so I’m glad you felt that shift in both your mental and physical health.
Thank you for recognizing the professionalism and care our team puts into every session. We look forward to seeing you again for your next "reset."
