iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%97+6.9Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★741 Google reviews · 24 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the shop for quick turnaround times, transparent pricing, and proactive communication with insurance companies. Staff are noted for handling repairs efficiently and providing helpful guidance throughout the process. However, a minority of low-star reviews cite issues with poor communication regarding insurance approvals, unauthorized repairs, and instances where customers felt their vehicles were retained without clear consent.
Google rating: 5.0 out of 5 from 741 reviews (99% five-star).
Reviews on this page: 741 Google reviews (680 with written comments, 123 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 25, 2026.
Service: Auto Body Shop serving Dallas, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Elite Auto Body ShopAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Auto Body Shop: 96/100 on this factor. Category median: 89.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Auto Body Shop: 93/100 on this factor. Category median: 86.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Auto Body Shop: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Auto Body Shop: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Auto Body Shop: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Auto Body Shop: 97/100 on this factor. Category median: 65.A
97
Bar = this company · dark tick = category median.
Star ratings
741 Google reviews we collected
5.0of 5
5 stars73099%
4 stars41%
3 stars20%
2 stars20%
1 star30%
Praise vs complaints
Phrases our text analysis found in 680 written reviews
98%praise
Praise1,49998%
Complaints332%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price6356%
Reasonable4641%
Overpriced11%
Not sure33%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results32121%
Would recommend28218%
Staff & attitude24816%
Speed & response23115%
Price & value22815%
Honesty & trust1127%
Communication1107%
What customers talk about
We read 680 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience with Elite Auto Body Shop!”
“It damaged the bumper, one front light, and fender well of front passenger side.”
“I highly recommend this shop for their excellent work, professionalism, and outstanding customer service!”
“…id the labor however this shop is a no go for my future use nor would I recommend to anyone, I have them the opportunity to reach out and make things…”
“Josh was super helpful getting my S2000 bumper repainted in a short turn around.”
“The work was completed quickly, and they handled all the insurance communication for me.”
“After my Tesla sat for far too long with delays, poor communication, and little to no real progress, the team at Elite Auto Body stepped in and showed…”
“If you’re looking for a trustworthy body shop that delivers excellent work at a fair price, don’t waste your time looking anywhere else.”
“This shop is not transparent, misleads customers, and overcharges insurance.”
“Everyone was extremely friendly, professional, honest, and genuinely willing to help.”
“I brought my car here after being hit, and the experience was frustrating and dishonest.”
“Great communication as well throughout the process.”
“…with my insurance company Josh was not patient in the process did not communicate that approvals for important repairs done to my truck for drivabilit…”
People customers mention
Kuba54 reviews
Meder23 reviews
Phil16 reviews
Josh9 reviews
Mercedes9 reviews
Esme8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elite Auto Body Shop for 8 kinds of job. Pick one to see what they paid and said.
Momo1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
I had a great experience with Elite Auto Body Shop! They did an excellent job repairing the bumper and replacing the trunk on my 2026 Toyota Camry after I was rear ended. The work was completed quickly, and they handled all the insurance communication for me. They even drove me to the rental car place and allowed me…
PaintingBody & Trim
alanLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★
I had a small repair and Esmeralda got me fixed up so quickly. I’d highly recommend them!
Reasonable priceBody & Trim
Clarence10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 22 hours ago★★★★★
Absolutely the best service I’ve ever experienced. They took care of my truck with no hassle. Josh was excellent helpful from beginning to end. I highly recommend them!!!!
Great priceBody & Trim
Ian11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Josh was super helpful getting my S2000 bumper repainted in a short turn around. Very great to deal with!
Josh5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The repairs were quick and easy, and Mauricio was always responsive and even went to bat with the insurance company.
The car looks amazing and I know that if anything were to popup, they would take care of it
Rachel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Super honest and fast service. They fixed my 90 year old dad's car bumper with out an upsell.
I had a great experience with Elite Auto Body Shop! They did an excellent job repairing the bumper and replacing the trunk on my 2026 Toyota Camry after I was rear ended. The work was completed quickly, and they handled all the insurance communication for me. They even drove me to the rental car place and allowed me to leave my rental there when picking up my car. A special thank you to Esmeralda for keeping me informed every step of the way and making sure everything went smoothly. I highly recommend this shop for their excellent work, professionalism, and outstanding customer service!
Services: Painting, Body & Trim
alanLocal Guide · 18 reviewsiTotal number of Google reviews alan has written across all businesses on Google Maps, not just this one.
Absolutely the best service I’ve ever experienced. They took care of my truck with no hassle. Josh was excellent helpful from beginning to end. I highly recommend them!!!!
Price assessment: Great price
Services: Body & Trim
Adit Rathi4 reviewsiTotal number of Google reviews Adit has written across all businesses on Google Maps, not just this one.
The repairs were quick and easy, and Mauricio was always responsive and even went to bat with the insurance company.
The car looks amazing and I know that if anything were to popup, they would take care of it
Rachel Weathers6 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ Outstanding Service & Amazing People! I come from out of town and I didnt know who togo to. I just went to an option google gave me.
I cannot say enough good things about this place! From start to finish, the customer service was absolutely outstanding. They went above and beyond to help me get my truck back on the road, and I truly appreciate the time, effort, and dedication they put into helping me.
What stood out to me the most was not just the quality of service, but the people themselves. Everyone was extremely friendly, professional, honest, and genuinely willing to help. It’s not every day you come across a business that truly cares about its customers and is willing to go the extra mile to make sure they’re taken care of.
I highly recommend this place to anyone looking for dependable service and great people to work with. They’ve definitely earned my respect, my trust, and my future business.
Thank you again for going above and beyond. Businesses like yours deserve recognition and support!
Hot Doggler1 reviewiTotal number of Google reviews Hot has written across all businesses on Google Maps, not just this one.
