Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Elite Ops Exterminators, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty83−1.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Elite Ops Exterminators, Inc.

Washington, DC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 145 bed bug exterminators · 4.9★ from 120 Google reviews

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Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Ops Exterminators, Inc. is better than 96% of bed bug exterminators.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Ops Exterminators, Inc. is better than 97% of bed bug exterminators.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Ops Exterminators, Inc. is better than 83% of bed bug exterminators.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Ops Exterminators, Inc. is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Ops Exterminators, Inc. is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Ops Exterminators, Inc. is better than 66% of bed bug exterminators.B
66

Reviews for your job

Customers hired Elite Ops Exterminators, Inc. for 5 kinds of job.

Elite Ops Exterminators, Inc. for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$93–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#71 / 109
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Cockroach extermination”

William11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jonathan arrived on time and did the job.

Reasonable priceCockroach extermination
benLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I've been using Elite Ops for 6+ years and have always been very satisfied with their service. The techs are communicative with scheduling, always on time, and leave the house as they found it. Garnett has been working with us during the last year and he's been excellent!

Paid $140–160Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Barnet I think was the associates’s name. He was great. Very thorough and informative and responsive to my questions about the treatment he was doing. Made it really easy. Will definitely use him and Elite Ops services again.

Paid $120–140Great priceCockroach extermination
BaranLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Garnett was prompt, professional, and excellent communicator for work performed for my condominium.

Reasonable priceCockroach extermination
Alexander2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

DJ, Ernest and co. have been providing pest control to our home since we purchased it, helping us remove a substantial rat and roach problem as well as maintenance for mice and ants. They have done an excellent job and I always feel like I can trust them, whole heartedly recommend to anyone.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Nathasha5 years ago★★★★★

Rating only, no written review.

Cockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality

Price

$148+37% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 60%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination20$80–$323
General pest inspection11$68–$126
Cockroach extermination6$93–$282
Bug & insect extermination4$71–$133
Ant extermination4$66–$214

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