Elite Ops Exterminators, Inc. logo

Elite Ops Exterminators, Inc.

Pest control service · Washington, DC · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty83−1.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 145 bed bug exterminatorsPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 120 Google reviews · 8 photos
96%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
78%reviews answered by the owner
$148typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Elite Ops Exterminators, Inc. at a glance

Google reviewers rate Elite Ops Exterminators highly, noting that technicians are punctual, knowledgeable, and thorough in explaining treatments for ants and other pests. Customers appreciate the company's responsive communication, efficient scheduling, and professional conduct during visits to homes and condos. One low-star review criticized the service for failing to resolve a recurring issue within two days despite assurances, expressing disappointment with the lack of a service contract option.

  • Google rating: 4.9 out of 5 from 120 reviews (96% five-star).
  • Reviews on this page: 120 Google reviews (101 with written comments).
  • Owner responses: the business replied to 78% of reviews.
  • Most recent review: October 4, 2026.
  • Service: Bed Bug Exterminator serving Washington, District of Columbia.

Data from Google, last updated November 3, 2026.

Score profile vs other bed bug exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction96Reliability97Craft & service83Value100Momentum100Replies to reviews66Satisfaction: 96 (median 95)Reliability: 97 (median 93)Craft & service: 83 (median 98)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 66 (median 95)
This companyBed Bug Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Ops Exterminators, Inc.: 96/100 on this factor. Category median: 95.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Ops Exterminators, Inc.: 97/100 on this factor. Category median: 93.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Ops Exterminators, Inc.: 83/100 on this factor. Category median: 98.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Ops Exterminators, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Ops Exterminators, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Ops Exterminators, Inc.: 66/100 on this factor. Category median: 95.B
66

Bar = this company · dark tick = category median.

Star ratings

120 Google reviews we collected

  • 5 stars11596%
  • 4 stars33%
  • 3 stars11%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 101 written reviews

  • Praise199100%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price936%
  • Reasonable1560%
  • Overpriced00%
  • Not sure14%
$148+37% vs typical bed bug exterminators

Middle half of what 14 customers paid ($133–$169) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5126%
  • Speed & response4020%
  • Quality & results3819%
  • Would recommend3015%
  • Communication2412%
  • Price & value95%
  • Honesty & trust84%

What customers talk about

We read 101 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very knowledgeable and answered any questions I had.”
  • “Reputable, reliable, and committed to resolving issues in a timely manner.”
  • “Craig thoroughly and methodically assessed the situation; spoke to me about his conclusion and recommendations; took immediate action; and explained w…”
  • “Elite Ops provides very thorough work and I highly recommend them.”
  • “Jonny is awesome in explaining the issues and solutions.”
  • “They are very systematic and friendly while being affordable.”
  • “He was very transparent and clear in his explanation of the work to be performed, and their work matched the proposal.”

People customers mention

  • Garnett 5 reviews
  • Craig 3 reviews
  • Jonny 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Elite Ops Exterminators, Inc. for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’re just getting started with DJ Profit, but so far, he’s been great. Prompt, responsive, knowledgeable.

Paid $100–120Reasonable priceRodent extermination
Daniel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Craig was my H.E.R.O. today. I have ants in my condo again, so I called Elite Ops. Craig thoroughly and methodically assessed the situation; spoke to me about his conclusion and recommendations; took immediate action; and explained what to expect in the days and weeks to come. He was very professional and polite.…

Paid $120–140Great priceAnt extermination
Shawn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Garnett did a great job. He was prompt and provided great customer service. I highly recommend the pest control services.

Paid $180–200Reasonable priceBug & insect extermination
Dr.Local Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Have been using this company for years at 2 different homes. Only company I will use because they get the job done right!! They are professional and knowledgeable. Mr. Mason was prompt and communicative about when he was arriving to what was needed and what he did while at the house.

Paid $200+Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
benLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I've been using Elite Ops for 6+ years and have always been very satisfied with their service. The techs are communicative with scheduling, always on time, and leave the house as they found it. Garnett has been working with us during the last year and he's been excellent!

Paid $140–160Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Barnet I think was the associates’s name. He was great. Very thorough and informative and responsive to my questions about the treatment he was doing. Made it really easy. Will definitely use him and Elite Ops services again.

Paid $120–140Great priceCockroach extermination

Photos

Customer reviews

4.9 ★★★★★ 120 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Chaz Hazzan15 reviewsTotal number of Google reviews Chaz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

DJ Profit and his company are awesome!

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Rodent extermination
  • Pest type: Rodents
Response from the owner · 3 weeks ago

Thanks so much for the amazing review! Our team is thrilled you had a great experience with our company.

jpsarfati4 reviewsTotal number of Google reviews jpsarfati has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very polite very knowledgeable

  • Price assessment: Reasonable price
  • Price: $140–160
  • Services: Rodent extermination
  • Pest type: Rodents
Response from the owner · a month ago

Thank you so much for your kind words! Our team is thrilled to hear you had a great experience.

Sam Mitchell2 reviewsTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Responsive, prompt, professional. Love DJ and his team.

Response from the owner · a month ago

Thank you so much for your kind words! DJ and our team truly appreciate your support and look forward to helping again!

Rob G8 reviewsTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jonny is awesome in explaining the issues and solutions. Highly Recommend! Thanks!

  • Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · a year ago

We're thrilled to hear that Jonny was able to help with the mice issue in your rental house! Thank you for sharing your feedback with us.

Rubin Scott3 reviewsTotal number of Google reviews Rubin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Garnett was great. Very knowledgeable and answered any questions I had. Would def recommend for any pest control needs.

  • Price assessment: Great price
  • Services: General pest inspection, Bug & insect extermination
Response from the owner · 3 months ago

Thank you so much for your kind words! Garnett and our team are thrilled to help anytime you need pest control.

Amy Butler6 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great technician (Johnny) helped us treat a rental on short notice. Thanks!

  • Price assessment: Reasonable price
Response from the owner · 3 months ago

Thank you for your positive feedback. Jonny and the team are always here to assist as needed.

David Wittenstein3 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’re just getting started with DJ Profit, but so far, he’s been great. Prompt, responsive, knowledgeable.

  • Price assessment: Reasonable price
  • Price: $100–120
  • Services: Rodent extermination
Response from the owner · 3 months ago

Thank you so much for your kind words! Our team is excited to keep delivering great service.

Daniel Crooks III5 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Craig was my H.E.R.O. today. I have ants in my condo again, so I called Elite Ops. Craig thoroughly and methodically assessed the situation; spoke to me about his conclusion and recommendations; took immediate action; and explained what to expect in the days and weeks to come. He was very professional and polite. Thank you, Craig and Elite Ops for helping me out again!

  • Price assessment: Great price
  • Price: $120–140
  • Services: Ant extermination
Response from the owner · 4 months ago

Thank you so much for your kind words! We're thrilled Craig could help and appreciate you trusting our team again.

Shawn V.13 reviewsTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Garnett did a great job. He was prompt and provided great customer service. I highly recommend the pest control services.

  • Price assessment: Reasonable price
  • Price: $180–200
  • Services: Bug & insect extermination
Response from the owner · 4 months ago

Thank you for your generous feedback. Our team is delighted to hear that Garnett was able to assist you, and we sincerely appreciate your recommendation.

Two Fifth Consulting6 reviewsTotal number of Google reviews Two has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Service, on-time and no issues with regular visits

  • Price assessment: Reasonable price
  • Price: $120–140
  • Services: General pest inspection, Bug & insect extermination, Ant extermination
Response from the owner · 4 months ago

Thanks so much for your kind words! Our team loves keeping everything smooth and on time for you.

Elite Ops Exterminators, Inc. on Google Maps →

Business details