Pest control service · Washington, DC · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%83+20.1Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#116 of 145 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★708 Google reviews · 7 photos
93%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$144typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the professionalism, punctuality, and thoroughness of technicians who handle various pest issues, including mice, termites, and insects. Reviews often highlight clear communication, helpful advice on prevention, and reasonable pricing for annual service plans. However, some low-star reviews cite concerns regarding missed appointments, lack of accountability, and disputes over honoring specific service agreements or causing damage to property.
Google rating: 4.8 out of 5 from 708 reviews (93% five-star).
Reviews on this page: 707 Google reviews (442 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 29, 2026.
Service: Bed Bug Exterminator serving Washington, District of Columbia.
Data from Google, last updated November 3, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: satisfaction.
Green Pest ServicesBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Green Pest Services: 82/100 on this factor. Category median: 95.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Green Pest Services: 83/100 on this factor. Category median: 93.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Green Pest Services: 92/100 on this factor. Category median: 98.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Green Pest Services: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Green Pest Services: 87/100 on this factor. Category median: 100.A
87
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Green Pest Services: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
707 Google reviews we collected
4.8of 5
5 stars65793%
4 stars172%
3 stars112%
2 stars41%
1 star183%
Praise vs complaints
Phrases our text analysis found in 442 written reviews
96%praise
Praise66296%
Complaints274%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2922%
Reasonable9067%
Overpriced32%
Not sure129%
$144+33% vs typical bed bug exterminators
Middle half of what 84 customers paid ($58–$214) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25337%
Quality & results15923%
Speed & response9714%
Communication7611%
Would recommend609%
Price & value223%
Honesty & trust223%
What customers talk about
We read 442 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Each service provider sent to our house over the past year have been professional, kind, respectful and knowledgeable”
“The treatments have been regular, thorough & the technician always professional, discussed procedures/process & answered any questions;”
“Worst experience possible, DO NOT EVER hire this company ESPECIALLY if you have any PETS in the house, the man they sent ignored specific instructions…”
“They are professional, polite, and responsive to their customers.”
“Cancelled our subscription after the third no show in a row.”
“He does a good job at explaining the products that he uses in my home.”
“…mpany ESPECIALLY if you have any PETS in the house, the man they sent ignored specific instructions to stay out of a room full of fish tanks, when I c…”
“I would strongly recommend them to any family and friends.”
“I do not recommend their services at all, in my experience you wouldn't be better suited googling or youtubing your issues and doing it yourself or ha…”
“…never had a pest service contract but I think it’s a good idea and a fair price they charge for the service.…”
“First time service a little pricey for the time and materials I guess the guarantee follow up should cover that price first time had it done trying to…”
“Mr Juan Burgoa, our trusted technician, performed a periodic pest control treatment.”
“4th FAILURE: I called them today begging for them to come out and they lied to me and said that someone would be out within the hour.”
People customers mention
Roland6 reviews
Control5 reviews
John4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Green Pest Services for 8 kinds of job. Pick one to see what they paid and said.
DDrena10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The treatments have been regular, thorough & the technician always professional, discussed procedures/process & answered any questions;
especially Zewdu, who provided our final service for this year - seems like quite an asset to the company. Keep up the good work. 👏
Paid $20–40Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
MMike4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Easy to book an appointment and great service. The technician was professional and friendly. Highly recommend them.
Paid $40–60Reasonable priceService not listed
TTuckerLocal Guide · 69 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great pricing and service by Ali! We had a Yellowjacket nest (my wife got attacked and stung 7 times), Green Pest services came out quickly and removed the nest. They actually had a real human answer a phone call at 8pm on a Sunday night to discuss removal and service plan options. I paid for annual service as the…
Paid $40–60Great priceHornet & wasp extermination
TTone9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kenny Y. does a grey job inspecting my home and addressing any issues that I have. He does a good job at explaining the products that he uses in my home. He also does a great job at sharing pest prevention tips.
Paid $140–160Reasonable priceGeneral pest inspection
WWarnerLocal Guide · 83 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Technician has always been friendly, on time, explains everything and keeps the pests away!
Paid $140–160Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
SSheela4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
EXCELLENT SERVICE!! Gabriel(Gabe) came to my home today and did a thorough inspection. I highly recommend him as he took care of all my issues professionally and with care.
Paid $100–120Reasonable priceGeneral pest inspectionBug & insect extermination
Hello Manuela! Thank you for your five-star rating of our services. We are glad that our team provided productive pest control services for you. We strive to not only meet but to exceed expectations, and we’re thrilled that we achieved this with you! If you ever need anything, please feel free to contact us at any time. Have a great day!
E
Evie UmbergerLocal Guide · 15 reviewsiTotal number of Google reviews Evie has written across all businesses on Google Maps, not just this one.
Hello Evie! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
L
Lisa Williams4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Green Pest Services is excellent. Highly recommend!
Response from the owner · a week ago
Hello Lisa! Thank you for your five-star rating. Your complete satisfaction with our pest control services means the world to us, and we look forward to continuing to keep you pest-free! It is truly our pleasure to serve you. Thank you again for your positive review, and we hope you have a wonderful day!
S
Shaun Moe14 reviewsiTotal number of Google reviews Shaun has written across all businesses on Google Maps, not just this one.
Each service provider sent to our house over the past year have been professional, kind, respectful and knowledgeable
Response from the owner · a week ago
Hello Shaun! Thank you for your five-star rating of our services. It means the world to us to see that you enjoyed our pest control services. We truly value you as a client, and it is our pleasure to work with you! If you ever need anything, please don’t hesitate to contact us at any time. Have a pest-free day!
D
Drena Damascos10 reviewsiTotal number of Google reviews Drena has written across all businesses on Google Maps, not just this one.
The treatments have been regular, thorough & the technician always professional, discussed procedures/process & answered any questions;
especially Zewdu, who provided our final service for this year - seems like quite an asset to the company. Keep up the good work. 👏
Price assessment: Great price
Price: $20–40
Services: Spider extermination, Flea & mite extermination, General pest inspection, Mosquito extermination, Bug & insect extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders, Mosquitoes, Other
Response from the owner · 2 weeks ago
Hello Dreana! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
D
donald dudleyLocal Guide · 15 reviewsiTotal number of Google reviews donald has written across all businesses on Google Maps, not just this one.
Green Pest Service has lived up to their service agreement. They are professional, polite, and responsive to their customers. I would strongly recommend them to any family and friends.
Response from the owner · 3 weeks ago
Don, thank you for your five-star rating of our services! It means a lot to us that you gave us a positive review after you were satisfied with our pest control services. It is truly our pleasure to serve you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
D
Dawn Ogle8 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Jawaan is always courteous and completed the job quickly and efficiently. Thank you!
Price assessment: Reasonable price
Services: Ant extermination
Pest type: Ants
Response from the owner · 3 weeks ago
Hello Dawn! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
M
Mike Schoenbrun4 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Easy to book an appointment and great service. The technician was professional and friendly. Highly recommend them.
Price assessment: Reasonable price
Price: $40–60
Services: Service not listed
Pest type: Other
Response from the owner · 3 weeks ago
Hello Mike! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
T
Tucker JonesLocal Guide · 69 reviewsiTotal number of Google reviews Tucker has written across all businesses on Google Maps, not just this one.
Great pricing and service by Ali! We had a Yellowjacket nest (my wife got attacked and stung 7 times), Green Pest services came out quickly and removed the nest. They actually had a real human answer a phone call at 8pm on a Sunday night to discuss removal and service plan options. I paid for annual service as the nest removal would have been half a years fees. They did their first service and also found a large paper wasp nest. Overall, fantastic service provided in their first visit and I’ve never had a pest service contract but I think it’s a good idea and a fair price they charge for the service. Great customer service over the phone and in person.
Price assessment: Great price
Price: $40–60
Services: Hornet & wasp extermination
Response from the owner · 3 weeks ago
Thank you for your positive rating of our pest control services! We are thrilled to know that you had a five-star experience with our team. Your complete satisfaction with our services is always our top priority, and we are happy to solve any pest issue that you may have! Please don’t hesitate to contact us with any questions or concerns. Have a wonderful day Tucker!
T
Tim Born12 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
GREAT service as usual by Ashton. Also appreciated him sharing his considerable expertise regarding how we can better pest proof our home in preparation for winter - always a wealth of knowledge! Thank you !
Response from the owner · 4 weeks ago
Thank you for your five-star review, Tim! We are so glad that our team provided productive pest control services for you. It is our pleasure to serve you, and we are always here when you need us! If you have any questions or concerns, please feel free to contact us. Have a great day!
