Experts Reviews · Company report
Elite Ops Exterminators, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty83−1.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Elite Ops Exterminators, Inc.

Washington, DC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #77Position by Experts Score among all companies we track in this category. of 145 bed bug exterminators · 4.9★ from 120 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Ops Exterminators, Inc. is better than 96% of bed bug exterminators.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Ops Exterminators, Inc. is better than 97% of bed bug exterminators.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Ops Exterminators, Inc. is better than 83% of bed bug exterminators.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Ops Exterminators, Inc. is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Ops Exterminators, Inc. is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Ops Exterminators, Inc. is better than 66% of bed bug exterminators.B
66

Reviews for your job

Customers hired Elite Ops Exterminators, Inc. for 5 kinds of job.

Elite Ops Exterminators, Inc. for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$140–160
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$80–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#114 / 130
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Rodent extermination”

Chaz15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

DJ Profit and his company are awesome!

Paid $200+Reasonable priceRodent extermination
jpsarfati4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very polite very knowledgeable

Paid $140–160Reasonable priceRodent extermination
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’re just getting started with DJ Profit, but so far, he’s been great. Prompt, responsive, knowledgeable.

Paid $100–120Reasonable priceRodent extermination
Dr.Local Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Have been using this company for years at 2 different homes. Only company I will use because they get the job done right!! They are professional and knowledgeable. Mr. Mason was prompt and communicative about when he was arriving to what was needed and what he did while at the house.

Paid $200+Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
benLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I've been using Elite Ops for 6+ years and have always been very satisfied with their service. The techs are communicative with scheduling, always on time, and leave the house as they found it. Garnett has been working with us during the last year and he's been excellent!

Paid $140–160Reasonable priceRodent exterminationGeneral pest inspectionCockroach extermination
AndyLocal Guide · 176 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Elite Ops has been wonderful, especially Garnett. He was very transparent and clear in his explanation of the work to be performed, and their work matched the proposal. Garnett was ready and willing to answer any questions. Elite Ops provides very thorough work and I highly recommend them.

Rodent exterminationGeneral pest inspection
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Best Small Business In DC!!! Always a wonderful experience working with an Elite business that knows the value of customer service.

Great priceRodent extermination
SusanaLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service! Kind and helpful professional. Thank you very much!

Rodent extermination
Greg8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Over several years, we've called upon them for a variety of issues, and they are always friendly, helpful, and provide effective treatments to address the issue. I think our technician on this call was Craig (sp?), and he was very thorough, explained things, and worked efficiently. Highly recommend Elite Ops!

Reasonable priceRodent extermination
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The only service that has consistently worked.

Paid $120–140Reasonable priceRodent extermination
Nicholas18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Man this place is great! Timely, knowledgeable, and their technician, Jonny, deserves a raise!

Great priceRodent extermination
MaryelizLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I've used Elite Ops several times. I chose them initially because their website and photos include zero photos of bugs. The reason you call an exterminator is you don't want to see gross critters and so many others companies have giant bugs all over their branding. Also their service is fabulous, meticulous, and professional.

General pest inspectionRodent exterminationService not listed+ Quality+ Professionalism
Shae6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Professional and timely service from Elite Ops. Our technician was on time, wore a mask and gloves on entry, was friendly and answered all my questions. The technician was able to point out some problem spots, offer suggestions and gave us the knowledge to handle the situation independently next time. While I feel…

Rodent extermination+ Responsiveness+ Punctuality+ Professionalism
RobinLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

The response time was very good. However, two days after service, l'm having the same problem, which "l was assured" would not happened. I asked about a service contract due to my concern, but was told it would not be needed. Well l am very upset and disappointed, especially after seeing such glowing reviews and…

Rodent extermination− Quality
Quinn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

DJ and Sidney literally saved our 75+ unit condominium building from a rodent infestation that started to spread uncontrolled throughout the public lobby areas and trash room. Previous Boards managing the building tried a number of contractors to solve this complex infestation, but ultimately EliteOps was the only…

Rodent extermination+ Quality+ Professionalism+ Value
Don9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We found Elite Ops to be unusually professional. Service man and vehicle were meticulous. Very thorough effort to track down our mice. Communication was professional, clear and helpful. Clearly take pride in their work. We highly recommend them.

Rodent extermination+ Professionalism
Catherine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Elite Ops Exterminators offered excellent customer service, which I highly value. We recently moved into a new neighborhood with new construction. Shortly after doing so, one evening I returned home, pulled into the garage, closed it, and heard scratching and squealing. Freaked out, I did not investigate further…

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Alexander2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

DJ, Ernest and co. have been providing pest control to our home since we purchased it, helping us remove a substantial rat and roach problem as well as maintenance for mice and ants. They have done an excellent job and I always feel like I can trust them, whole heartedly recommend to anyone.

Ant exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Larry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

Rating only, no written review.

Paid $160–180Not sureRodent extermination
Pete2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $140–160Reasonable priceRodent extermination

Price

$148+37% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 60%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination20$80–$323
General pest inspection11$68–$126
Cockroach extermination6$93–$282
Bug & insect extermination4$71–$133
Ant extermination4$66–$214

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