Elite Pest Management logo

Elite Pest Management

Pest control service · Berkley, MI · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 186 wildlife removal servicesPosition by Experts Score among all companies we track in this category. · better than 90%
5.0 ★★★★★ 211 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$282typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Elite Pest Management at a glance

Customers consistently praise the company for same-day availability, thorough inspections, and clear explanations of procedures. Reviews highlight transparent pricing without hidden fees, careful handling of pets, and effective resolution of issues involving mice, wasps, ants, and bees. The business is noted for its family-owned nature and consistent monthly service visits. With a perfect five-star average from two hundred and eleven reviews, no recurring negative themes appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 211 reviews (99% five-star).
  • Reviews on this page: 211 Google reviews (159 with written comments, 3 with photos).
  • Owner responses: the business replied to 94% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Wildlife serving Berkley, Michigan.

Data from Google, last updated November 1, 2026.

Score profile vs other wildlife removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction99Reliability98Craft & service100Value100Momentum100Replies to reviews100Satisfaction: 99 (median 93)Reliability: 98 (median 90)Craft & service: 100 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 88)
Elite Pest ManagementWildlife Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Pest Management: 99/100 on this factor. Category median: 93.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Pest Management: 98/100 on this factor. Category median: 90.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Pest Management: 100/100 on this factor. Category median: 97.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Pest Management: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Pest Management: 100/100 on this factor. Category median: 88.A
100

Bar = this company · dark tick = category median.

Star ratings

211 Google reviews we collected

  • 5 stars20899%
  • 4 stars10%
  • 3 stars10%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 159 written reviews

  • Praise329100%
  • Complaints10%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price4157%
  • Reasonable2940%
  • Overpriced00%
  • Not sure23%
$282+166% vs typical wildlife removal services

Middle half of what 42 customers paid ($175–$426) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude9228%
  • Would recommend5617%
  • Speed & response5216%
  • Quality & results4413%
  • Communication3912%
  • Price & value258%
  • Honesty & trust227%

What customers talk about

We read 159 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were both friendly, professional, and great to work with.”
  • “My experience with elite was excellent and I would recommend them with any of their services.”
  • “I haven’t heard any mice or seen any droppings in my basement since the very next day.”
  • “He thoroughly explained every detail, including what procedures he completed.”
  • “Ryan took the time to inspect the house carefully, found possible entry points, and followed up promptly.”
  • “The pricing was straightforward and transparent, with no hidden fees, which i really appreciated.”
  • “Seriously they do truly care and want to genuinely help.”

People customers mention

  • Ken 11 reviews
  • Ryan 5 reviews
  • John 4 reviews
  • Mandy 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Elite Pest Management for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

KeithLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Ryan responded to my mother in law’s home for mice in the garage and basement. He thoroughly explained every detail, including what procedures he completed. I will request him for my own home in the very near future!

Paid $200+Great priceRodent extermination
Cynthia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

My traumatic cockroach in my kitchen experience was overwhelming. I called elite and I spoke with Ken and he was totally awesome and very understanding.He came out the same day !! Which made my situation Less stressful . He was totally informative and was very cautious with my cat situation ! I support local and…

Paid $160–180Great priceCockroach extermination
RobbieLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I couldn’t be happier with the service (Ryan & John, and team)! After their first visit, the difference was almost immediate. I haven’t heard any mice or seen any droppings in my basement since the very next day. Ryan took the time to inspect the house carefully, found possible entry points, and followed up…

Paid $200+Reasonable priceRodent extermination
DarleneLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Such a wonderful group of people to work with. I like that they send the same person every month. I get report sent to email and easy to pay. I can’t say enough good things. You need to give this family friendly company a try. Seriously they do truly care and want to genuinely help.

Paid $40–60Great priceRodent exterminationGeneral pest inspection
Farid5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent service from start to finish. The team was quick to respond and scheduling was easy. Ken came out, carefully inspected the whole house, explained everything clearly, set baits where needed, and came back to check on things. He was professional, patient, and really knowledgeable. You can tell he cares about doing the job right. Highly recommend.

Paid $200+Reasonable priceRodent extermination
jerry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The team at Elite Pest management was very helpful in arranging to take care of the issues I had with bees and spiders in a timely matter.

Paid $200+Great priceSpider exterminationBee extermination

Photos

Customer reviews

5.0 ★★★★★ 211 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
victor curatolo9 reviewsTotal number of Google reviews victor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very thorough, timely and profressional.

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Rodent extermination
  • Pest type: Rodents
Keith PaolellaLocal Guide · 23 reviewsTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ryan responded to my mother in law’s home for mice in the garage and basement. He thoroughly explained every detail, including what procedures he completed. I will request him for my own home in the very near future!

  • Price assessment: Great price
  • Price: $200+
  • Services: Rodent extermination
  • Pest type: Rodents
Cynthia Nonis10 reviewsTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My traumatic cockroach in my kitchen experience was overwhelming. I called elite and I spoke with Ken and he was totally awesome and very understanding.He came out the same day !! Which made my situation Less stressful . He was totally informative and was very cautious with my cat situation ! I support local and family owned businesses. My experience with elite was excellent and I would recommend them with any of their services. Thank you Ken .

  • Price assessment: Great price
  • Price: $160–180
  • Services: Cockroach extermination
  • Pest type: Cockroaches
Joseph Tomina1 reviewTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ken is "Elite" in his customer service. I've gotten pest control work done from other companies and I'll never use another company ever again. Elite Pest Management will forever be the company I use for any post control problems.

Robbie LeeLocal Guide · 60 reviewsTotal number of Google reviews Robbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I couldn’t be happier with the service (Ryan & John, and team)! After their first visit, the difference was almost immediate. I haven’t heard any mice or seen any droppings in my basement since the very next day. Ryan took the time to inspect the house carefully, found possible entry points, and followed up promptly. The pricing was straightforward and transparent, with no hidden fees, which i really appreciated. A special thank you to Ryan (initial visit) and also John (follow-up inspection). They were both friendly, professional, and great to work with. Definitely one of the best spends I’veI’ve made this year so far.

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Rodent extermination
  • Pest type: Rodents
Darlene AcuffLocal Guide · 12 reviewsTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Such a wonderful group of people to work with. I like that they send the same person every month. I get report sent to email and easy to pay. I can’t say enough good things. You need to give this family friendly company a try. Seriously they do truly care and want to genuinely help.

  • Price assessment: Great price
  • Price: $40–60
  • Services: Rodent extermination, General pest inspection
  • Pest type: Ants, Rodents, Spiders, Mosquitoes, Other
Response from the owner · Edited 2 days ago

Thank you for your kind words.

Freddie RamosLocal Guide · 14 reviewsTotal number of Google reviews Freddie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing. John was great. Explained everything and let us know what to expect.

  • Price assessment: Great price
  • Services: Bug & insect extermination, Ant extermination
  • Pest type: Ants
Response from the owner · a month ago

Thank you, Freddie :)

Farid Harfaoui5 reviewsTotal number of Google reviews Farid has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service from start to finish. The team was quick to respond and scheduling was easy. Ken came out, carefully inspected the whole house, explained everything clearly, set baits where needed, and came back to check on things. He was professional, patient, and really knowledgeable. You can tell he cares about doing the job right. Highly recommend.

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Rodent extermination
  • Pest type: Rodents
Christina P10 reviewsTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I cannot say enough, good things about elite pest management and the owners and staff! They are wonderful, kind, knowledgeable, thorough, and they go above and beyond to help their customers! I love that it’s family owned in operated, which is hard to find nowadays. They work very hard and make sure their customers know exactly what’s going on and how to treat it. Ken went out of his way to come to my house same day to help me with a mole problem, explaining treatment options and how to keep up with them on my own. He also explained other services they have and the best option for me. I will definitely be using them from now on! I highly recommend them!

  • Price assessment: Great price
  • Services: General pest inspection, Service not listed
  • Pest type: Other
Liz Cross5 reviewsTotal number of Google reviews Liz has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very happy with the service from Elite Pest. They were more than helpful. When I called they came out the same day to take care of wasp problem and spray for bugs. They were friendly and professional. I would recommend this company to anyone.

  • Price assessment: Reasonable price
  • Services: Hornet & wasp extermination

Elite Pest Management on Google Maps →

Business details