Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Elite Plumbing & Drains LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Elite Plumbing & Drains LLC

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 293 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Plumbing & Drains LLC is better than 99% of water softener repair.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 99% of water softener repair.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Elite Plumbing & Drains LLC for 8 kinds of job.

Elite Plumbing & Drains LLC for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$651–$1.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 10

All 7 Google reviews tagged “Outdoor plumbing system repair”

Oscar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elite Plumbing came out and assessed our plumbing needs and found, through video inspection, a problem with our drain system. They had the proper tools and equipment to quickly diagnose the problem and give us an accurate estimate for the repair. They repaired the backed up sewer line and even placed a pipe sleeve…

Customer photo from Oscar's review
Plumbing leak detectionOutdoor plumbing system repairSewer cleaning+ Responsiveness+ Punctuality+ Quality
SteveLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Elite had a super fast response time, and Ritchie was awesome. Super nice people all around. As to the work, I figured it’d be good but it exceeded my expectations. Overall impression, fast, courteous, service and quality work.

Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their very professional and experienced in plumbing. I would recommend them to anyone who needs plumbing work done.

Garbage disposal installationOutdoor plumbing system repairPlumbing pipe repair
Chau2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My husband and I were glad that we chose service from Elite Plumbing. Everardo was knowledgeable and he provided proper solutions. We used his service to replace the entire water system throughout the house and fix drainage problems. He and his team showed up on time and were professional. Everardo understands when…

Plumbing leak repairOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
DaveLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These guys are truly the best. The whole team was professional!

Outdoor plumbing system repairPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
MarieLocal Guide · 446 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were professional and knowlegeable. I will always use them from now on. Thank you Elite Plumbing.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
ssa year ago★★★★★

Rating only, no written review.

Great priceOutdoor plumbing system repair

Price

$555+26% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 41%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair41$317–$1.2k
Drain cleaning34$57–$655
Plumbing leak detection24$122–$593
Plumbing leak repair19—
Water heater installation16$1.4k–$2.8k
Sewer repair15—
Toilet repair12$205–$786
Shower repair12—

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