Experts Reviews · Company report
Elite Plumbing & Drains LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Elite Plumbing & Drains LLC

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 293 Google reviews

Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Plumbing & Drains LLC is better than 99% of water softener repair.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 99% of water softener repair.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Elite Plumbing & Drains LLC for 8 kinds of job.

Elite Plumbing & Drains LLC for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$786
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Toilet repair”

Philisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an excellent experience with Elite Plumbing and Drains, and I can't recommend them enough! Dannon Daniels was the plumber who came out, and he was outstanding from start to finish. He was professional, knowledgeable, and took the time to explain everything clearly. What really stood out was that he went above…

Great priceToilet repair
LeAndra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Toilet was clogged. Technician snaked toilet with consumer type snake and that cleared the drain. Very nice technician. I called from online ad “FREE Estimate”, Estimste should come before any work is performed so that customer may exercise right to decline work be performed if estimate amount is not an acceptable…

Paid $200–300Not sureToilet repair
Darryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Excellent job

Paid $200–300Great priceToilet repair
Madison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elite plumbing took such good care of us! We will be using them for life. Quality work and reasonable prices.

Water heater installationToilet repair+ Responsiveness+ Punctuality+ Quality
Jose6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elite plumbing did a great job at removing a plastic ball that went down my toilet that my son flushed down

Toilet repair+ Punctuality+ Quality+ Professionalism
KristinaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elite Plumbing was fast, available, helpful and responsive in addressing the issues in our fixer-upper home we just bought. It’s also great to do business with friendly people! Thank you again.

Toilet installationWater heater installationToilet repair+ Responsiveness+ Punctuality+ Quality
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend this amazing crew! We had our whole house repiped and a new water filtration (halo system) installed and they did an amazing job!!! Everyone was kind and respectful and was very considerate of our home. I would recommend them again and again. You will get grade A service!

Water heater installationToilet repairService not listed+ Responsiveness+ Punctuality+ Quality
Valerie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very professional! Very friendly! Thorough!

Shower repairToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Brandi8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elite Plumbing went above and beyond to fix the issues that were presented. Jorge Nunez the technician was very knowledgeable and informative every step of the way. The professionalism and polite manner that Jorge displayed made this unpleasant experience so much better.

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality
Rita11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

It all started with a slow draining toilet. Another plumbing company came out and put a camera into the sewer line. They discovered it was buckled with roots intruding into it. Their quote was extremely high - so high that it was nauseating! So, we sought other estimates. The second plumbing company gave an…

Sewer repairToilet repair+ Responsiveness+ Punctuality+ Quality
DerekLocal Guide · 178 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After informing our management company that our toilet and kitchen sink were leaking, we figured it'd be a few days before we heard from whatever fly by night company they called to come fix the leak. But, no, it was next day. And multiple seals were completed within twenty minutes by a super pleasant guy named…

Plumbing leak repairToilet repair+ Responsiveness+ Punctuality+ Quality
YeseniaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

On time and good value.

Toilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality

Price

$555+26% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 41%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair41$317–$1.2k
Drain cleaning34$57–$655
Plumbing leak detection24$122–$593
Plumbing leak repair19—
Water heater installation16$1.4k–$2.8k
Sewer repair15—
Toilet repair12$205–$786
Shower repair12—

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