Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Elite Plumbing & Drains LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Elite Plumbing & Drains LLC

San Bernardino, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 30 water softener repair · 5.0★ from 293 Google reviews

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Report card

Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Plumbing & Drains LLC is better than 99% of water softener repair.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 99% of water softener repair.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Plumbing & Drains LLC is better than 100% of water softener repair.A
100

Reviews for your job

Customers hired Elite Plumbing & Drains LLC for 8 kinds of job.

Elite Plumbing & Drains LLC for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,800–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 12

All 16 Google reviews tagged “Water heater installation”

Manny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great plumbing company. They are honest and professional.

Paid $1,800–2,000Great priceWater heater installation
Kathy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jorge was so great. He was efficient and knowledgeable. He answered all my questions and went beyond what I expected!! Being a single lady, he made me feel very secure that my house is in good condition.

Water heater installation+ Responsiveness+ Punctuality+ Quality
Madison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elite plumbing took such good care of us! We will be using them for life. Quality work and reasonable prices.

Water heater installationToilet repair+ Responsiveness+ Punctuality+ Quality
KristinaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elite Plumbing was fast, available, helpful and responsive in addressing the issues in our fixer-upper home we just bought. It’s also great to do business with friendly people! Thank you again.

Toilet installationWater heater installationToilet repair+ Responsiveness+ Punctuality+ Quality
Stephanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

By far one of the best companies I’ve ever worked with on my home. My service technician was Jorge Nunez. Mr. Núñez was professional and from the start had his best interest in assisting me with the best solution for my problem. I’ve never had a technician be so thorough and efficient with his work and explaining…

Water heater installation+ Responsiveness+ Punctuality+ Quality
CarlosLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

George and his crew did an awesome job Elite 👏 did it again great company they service is pretty affordable and good

Water heater installation
Ron9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great job! Very professional all away around.

Water heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Cory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jorge was very professional and communicated well with anything they ran into while installing my new tankless water heater. Would definitely recommend Jorge to a family member if needed.

Water heater installation+ Responsiveness+ Quality+ Professionalism
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I would highly recommend this amazing crew! We had our whole house repiped and a new water filtration (halo system) installed and they did an amazing job!!! Everyone was kind and respectful and was very considerate of our home. I would recommend them again and again. You will get grade A service!

Water heater installationToilet repairService not listed+ Responsiveness+ Punctuality+ Quality
Darin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was having problems with my water heater and called Elite Plumbing and Drains within a couple of hours a technician (George) was at my home with a new water heater. George was very friendly and very professional. The new water heat was in installed in a matter of moments with no hassle. Thank you George, your service was truly Elite.

Water heater installation
GloriaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job installing a new water heater and replacing our old one to a new model outside, highly recommend and will definitely recommend to any friends. They went above and beyond to explain the process as well. Thank you all so much!

Toilet installationWater heater installationWater heater repair+ Responsiveness+ Punctuality+ Quality
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Elite was prompt, professional, and reasonably priced. They went above and beyond to provide quality service.

Faucet installationWater heater installationShower repair+ Punctuality+ Value
Jesse5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service. Open and honest

Water heater installation
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The best company around!!! Honest plumber and price was great thank you again!

Water heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Gladys3 years ago★★★★★

Rating only, no written review.

Water heater installation+ Responsiveness+ Punctuality+ Quality
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater installation+ Professionalism

Price

$555+26% vs typical water softener repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 41%Overpriced 2%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair41$317–$1.2k
Drain cleaning34$57–$655
Plumbing leak detection24$122–$593
Plumbing leak repair19—
Water heater installation16$1.4k–$2.8k
Sewer repair15—
Toilet repair12$205–$786
Shower repair12—

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