Driving school · Cleveland, OH · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 48 driving schoolsiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★39 Google reviews · 6 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Cleveland driving school five stars based on thirty-nine reviews, noting that the owner responded to a quarter of them. Customers frequently highlight the instructors' patience, clear explanations, and professional demeanor, which helped them pass state tests with confidence. The academy is praised for its flexible scheduling, automated communication systems, and ability to accommodate specific learning needs. No common criticisms appear in the provided five-star excerpts.
Google rating: 5.0 out of 5 from 39 reviews (100% five-star).
Reviews on this page: 40 Google reviews (36 with written comments).
Owner responses: the business replied to 25% of reviews.
Most recent review: October 26, 2026.
Service: Driving School serving Cleveland, Ohio.
Data from Google, last updated October 29, 2026.
Score profile vs other driving schools
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyDriving Schools median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Road-Master Driving Academy: 99/100 on this factor. Category median: 83.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Road-Master Driving Academy: 96/100 on this factor. Category median: 73.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Road-Master Driving Academy: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Road-Master Driving Academy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 57.–
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Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
5.0of 5
5 stars40100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
99%praise
Praise7099%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price764%
Reasonable436%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude3042%
Would recommend2332%
Quality & results1014%
Communication57%
Speed & response23%
Price & value11%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Naetoria was phenomenal, very professional, and accommodating.”
“Highly recommended if you are looking for a professional well trained instructor to help you.”
“Overall, I had a great experience and really appreciate their support!”
“The instructor is very experienced and explains everything clearly, making sure you get the right information.”
“I was able to receive my behind the wheel schedule immediately, driving with Naetoria was great.”
“The prices were also great especially in comparison to other businesses I'd seen.”
People customers mention
Johnson4 reviews
Nae4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elite Road-Master Driving Academy for 2 kinds of job. Pick one to see what they paid and said.
EElena3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Elite Road-Master Driving Academy is exceptional! Ms. Naetoria was phenomenal, very professional, and accommodating. Highly recommend!
Reasonable pricePrivate lessonsTeen classes
SShania1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
My experience was great! I was able to receive my behind the wheel schedule immediately, driving with Naetoria was great. As an instructor she was very patient with me, talked me through every step, very respectful, I can really go on and on of how amazing she was! After 4 training days I feel very confident on…
Great pricePrivate lessons
JJagan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Ms Johnson is a great instructor. Taught right from the basics and ensured I was comfortable driving in every setting. Would recommend this driving academy to people both new and experienced who need to finish school to get licensed in Ohio.
Adult lessons
MMordechaI1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Very helpful and encouraging! I passed my test the day after finishing my course
Adult lessons
AAkansha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The instructor is very experienced and explains everything clearly, making sure you get the right information. They’re really friendly and make you feel comfortable throughout the whole process. I had some issues with timings and had to change my pickup locations a few times, but they were very understanding and…
Reasonable pricePrivate lessonsAdult lessons
LLindsay9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience with Ms. Nae as my driving instructor! She was very patient, detailed, and professional, especially when teaching me maneuverability. She broke each step down clearly and gave me helpful tips on steering, positioning, and knowing when to turn. She never rushed me and was always willing to…
Elite Road-Master Driving Academy is exceptional! Ms. Naetoria was phenomenal, very professional, and accommodating. Highly recommend!
Price assessment: Reasonable price
Services: Private lessons, Teen classes
Response from the owner · a day ago
Thank you for your wonderful review! We're delighted to hear that Naetoria provided professional and accommodating instruction. Your recommendation means a lot to us. Thank you for choosing Elite Road-Master Driving Academy for private lessons and teen driving classes!
S
Shania Moncrief1 reviewiTotal number of Google reviews Shania has written across all businesses on Google Maps, not just this one.
My experience was great! I was able to receive my behind the wheel schedule immediately, driving with Naetoria was great. As an instructor she was very patient with me, talked me through every step, very respectful, I can really go on and on of how amazing she was! After 4 training days I feel very confident on taking my test! Highly recommended if you are looking for a professional well trained instructor to help you.
Price assessment: Great price
Services: Private lessons
Response from the owner · 2 days ago
Thank you, Shania, for your amazing review! We're thrilled to hear that Naetoria’s patience, guidance, and professionalism helped you build confidence behind the wheel. We appreciate your recommendation of Elite Road-Master Driving Academy for private driving lessons. Best of luck on your driving test!
J
Jagan Joseph4 reviewsiTotal number of Google reviews Jagan has written across all businesses on Google Maps, not just this one.
Ms Johnson is a great instructor. Taught right from the basics and ensured I was comfortable driving in every setting. Would recommend this driving academy to people both new and experienced who need to finish school to get licensed in Ohio.
Services: Adult lessons
Response from the owner · 2 days ago
Thank you for your wonderful review! We’re glad Ms. Johnson helped you build confidence by teaching the basics and preparing you to drive comfortably in different settings. We appreciate your recommendation of Elite Road-Master Driving Academy for adult driving lessons. Best wishes for safe driving!
M
MordechaI Mahalli1 reviewiTotal number of Google reviews MordechaI has written across all businesses on Google Maps, not just this one.
Very helpful and encouraging! I passed my test the day after finishing my course
Services: Adult lessons
Response from the owner · 2 days ago
Congratulations on passing your test, MordechaI! We're glad our instructors could provide the helpful guidance and encouragement you needed. Thank you for choosing Elite Road-Master Driving Academy for your adult driving lessons. We wish you safe and confident driving ahead!
A
Akansha Dongre2 reviewsiTotal number of Google reviews Akansha has written across all businesses on Google Maps, not just this one.
The instructor is very experienced and explains everything clearly, making sure you get the right information. They’re really friendly and make you feel comfortable throughout the whole process. I had some issues with timings and had to change my pickup locations a few times, but they were very understanding and helpful with that too. Overall, I had a great experience and really appreciate their support!
Price assessment: Reasonable price
Services: Private lessons, Adult lessons
Response from the owner · 2 weeks ago
Thank you, Akansha, for your kind review! We’re glad you had a positive experience with our instructors and appreciated their flexibility and guidance. We truly appreciate your trust in Elite Road-Master Driving Academy!
S
Sonika SubediLocal Guide · 13 reviewsiTotal number of Google reviews Sonika has written across all businesses on Google Maps, not just this one.
I’m so happy to share that I passed my driving test today, and I couldn’t have done it without Nae.”! She is an exceptional driving instructor—meticulous, thorough, and incredibly patient. During every lesson, she took the time to explain each detail clearly and shared practical tips that helped me prepare for my driving test and feel more confident behind the wheel. She never made me feel rushed, and her calm, reassuring approach made such a difference whenever I felt nervous.
What truly stood out was how much she cared and how willing she was to go the extra mile. On my test day, I realized I had forgotten an important document. Nae stayed calm, took me to FedEx, and helped me get it printed. Her kindness and support during that stressful moment meant so much to me.
Nae is both a wonderful instructor and an excellent mentor. I truly enjoyed learning with her and am so grateful for her patience, dedication, and encouragement. If you’re looking for someone who teaches carefully, supports you wholeheartedly, and helps you build confidence, I highly, highly recommend Nae. She deserves every bit of this five-star review!
Price assessment: Great price
Services: Adult lessons
Response from the owner · 3 weeks ago
Thank you so much, Sonika, for your wonderful review! Congratulations on passing your driving test! We’re thrilled that Nae’s patience and guidance helped build your confidence. We truly appreciate your trust in Elite Road-Master Driving Academy!
L
Lindsay M9 reviewsiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
I had a great experience with Ms. Nae as my driving instructor! She was very patient, detailed, and professional, especially when teaching me maneuverability. She broke each step down clearly and gave me helpful tips on steering, positioning, and knowing when to turn. She never rushed me and was always willing to explain things again until I felt comfortable. Her calm and encouraging teaching style really helped me build confidence. I highly recommend Ms. Nae to anyone learning to drive or preparing for their driving test!
Response from the owner · a month ago
Thank you, Lindsay, for your wonderful review! We’re glad Ms. Nae helped build your confidence and made learning comfortable. We truly appreciate your recommendation!
S
Saman Aryal2 reviewsiTotal number of Google reviews Saman has written across all businesses on Google Maps, not just this one.
I’m so grateful to my driving instructor Nae for her patience and encouragement. After I didn’t pass my first road test, she stayed positive and arranged a private lesson before my next attempt the following day. She helped me work through my nerves, build my confidence, and feel prepared. I passed the next day, and I truly appreciate how much she cared and how she stayed with me through the whole process. I highly recommend her! She understands the situation well and connects with her students, which is what I enjoyed about her. She is very professional as well. Very grateful for have chosen her.
Price assessment: Reasonable price
Services: Adult lessons
T
Tiffany Grant12 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
Absolutely amazing service!!! Naetoria has been extremely professional during the entire process. She has excellent communication with her clients and made my daughter feel comfortable during all of her in-car sessions! Thank you for all that you delivered to my daughter ❤️
Response from the owner · a month ago
Thank you so much, Tiffany, for your wonderful review! We’re thrilled to hear that Naetoria made your daughter feel comfortable and supported throughout her in-car sessions. We truly appreciate your trust and kind words! ❤️
H
Henrique Ruy1 reviewiTotal number of Google reviews Henrique has written across all businesses on Google Maps, not just this one.
