Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Elite Services Quality Clean logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty98−0.2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Elite Services Quality Clean

Pensacola, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #25Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.9★ from 81 Google reviews

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Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Services Quality Clean is better than 91% of commercial cleaning services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Services Quality Clean is better than 88% of commercial cleaning services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Services Quality Clean is better than 98% of commercial cleaning services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Services Quality Clean is better than 100% of commercial cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Services Quality Clean is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Services Quality Clean is better than 75% of commercial cleaning services.B
75

Reviews for your job

Customers hired Elite Services Quality Clean for 3 kinds of job.

Elite Services Quality Clean for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$321
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Carpet steam cleaning”

LizLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Elite Services is a top rate, family owned business that I have used for 20+ years! Technicians, Tim and Brian, provided carpet cleaning, as well as an individual chair cleaning with care and quality. They are a company of integrity and their technicians are knowledgeable, professional, down to earth and…

Paid $300–350Great priceCarpet steam cleaning
NancyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I LOVE these guys. Professional, courteous, on time. great job. What more can I ask for.

Carpet steam cleaning
KCLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We've had the pleasure of working with Elite Services Quality Clean as a subcontractor for carpet cleaning projects, and they have consistently exceeded our expectations. Their team is professional, dependable, and delivers outstanding results every time. They communicate well, show up when promised, and take pride…

Great priceCarpet steam cleaning
Judi15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My 2 rugs came back today after cleaning. 1 oriental & 1 wool. I am delighted with the outcome & will certainly recommend !! The 2 gentlemen that picked up & delivered the rugs were so polite & respectful & replaced them just as I wanted. Thankyou Elite Services !!

Paid $350–400Reasonable priceCarpet steam cleaning
Lucy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

This company has everything one could need to keep your upholstery and carpets clean and protected! I came in with two chair cushion covers and ended up having two area rugs ( one Oriental) and 6 dining chairs cleaned. I’m also buying a waterproof rug pad since I have hardwood floors and a pet! So courteous and knowledgeable!

Paid $500+Reasonable priceCarpet steam cleaningService not listed
Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service, Quick turnaround time, STAIN REMOVAL PROS ! Heavily stained carpets and they made them look great !

Paid $300–350Reasonable priceCarpet steam cleaning
KevinLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

A great experience overall! They provided pricing upfront and were timely in the service. We will definitely be using them in a regular basis.

Carpet steam cleaning+ Responsiveness+ Punctuality+ Quality
Stacya month ago★★★★★

Rating only, no written review.

Paid $300–350Great priceCarpet steam cleaning
Alexandra2 months ago★★★★★

Rating only, no written review.

Paid $1–50Great priceCarpet steam cleaning

Price

$324+17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning9$158–$321
Area rug cleaning2$163–$247
Upholstery cleaning2$146–$285

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