Carpet cleaning service · Pensacola, FL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty98−0.2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 50 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 51%
4.9★★★★★81 Google reviews · 23 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Elite Services Quality Clean 4.9 out of 5 based on 81 reviews, with the owner responding to 79 percent of them. Customers frequently cite punctuality, professional communication, and reasonable pricing for carpet, rug, tile, and upholstery cleaning. While many praise the thorough results and friendly staff, one low-star review criticized the company for failing to honor an initial price quote and lacking proactive communication regarding a significant cost increase.
Google rating: 4.9 out of 5 from 81 reviews (96% five-star).
Reviews on this page: 81 Google reviews (61 with written comments, 2 with photos).
Owner responses: the business replied to 79% of reviews.
Most recent review: October 24, 2026.
Service: Commercial Cleaning Service serving Pensacola, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Elite Services Quality CleanCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elite Services Quality Clean: 91/100 on this factor. Category median: 91.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elite Services Quality Clean: 88/100 on this factor. Category median: 89.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Elite Services Quality Clean: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Elite Services Quality Clean: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elite Services Quality Clean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Elite Services Quality Clean: 75/100 on this factor. Category median: 70.B
75
Bar = this company · dark tick = category median.
Star ratings
81 Google reviews we collected
4.9of 5
5 stars7896%
4 stars00%
3 stars00%
2 stars11%
1 star22%
Praise vs complaints
Phrases our text analysis found in 61 written reviews
98%praise
Praise10898%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price741%
Reasonable1059%
Overpriced00%
Not sure00%
$324+17% vs typical commercial cleaning services
Middle half of what 15 customers paid ($269–$379) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3532%
Staff & attitude2725%
Speed & response1312%
Would recommend1211%
Price & value1110%
Honesty & trust87%
Communication44%
What customers talk about
We read 61 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Tim, Brian and David for another excellent job!”
“They are a company of integrity and their technicians are knowledgeable, professional, down to earth and trustworthy.”
“Excellent service, Quick turnaround time, STAIN REMOVAL PROS !”
“I would highly recommend Elite Services to anyone needing carpet and upholstery cleaning!”
“…an ms muffin pooped on them, no big deal, guys did a bang up job at a great price, thanks for the military discount…”
“Their team is professional, dependable, and delivers outstanding results every time.”
“They communicate well, show up when promised, and take pride in the quality of their work.”
People customers mention
David3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Elite Services Quality Clean for 3 kinds of job. Pick one to see what they paid and said.
LLizLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Elite Services is a top rate, family owned business that I have used for 20+ years! Technicians, Tim and Brian, provided carpet cleaning, as well as an individual chair cleaning with care and quality. They are a company of integrity and their technicians are knowledgeable, professional, down to earth and…
Paid $300–350Great priceCarpet steam cleaning
JJohnathan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend Elite SERVICES Cleaning! David did an excellent job cleaning my tile and grout, and the results were better than I expected. They really went the extra mile to make sure everything looked its best and took the time to get the details right. The tile looks like new again!
Great service, attention…
Paid $500+Great priceService not listed
RRichardLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Once again they did a fabulous job on my floors, they are perfect, unfortunately I didn't get the cat litter boxes an ms muffin pooped on them, no big deal, guys did a bang up job at a great price, thanks for the military discount
Paid $350–400Great price
JJudi15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My 2 rugs came back today after cleaning. 1 oriental & 1 wool. I am delighted with the outcome & will certainly recommend !! The 2 gentlemen that picked up & delivered the rugs were so polite & respectful & replaced them just as I wanted. Thankyou Elite Services !!
LLucy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
This company has everything one could need to keep your upholstery and carpets clean and protected! I came in with two chair cushion covers and ended up having two area rugs ( one Oriental) and 6 dining chairs cleaned. I’m also buying a waterproof rug pad since I have hardwood floors and a pet! So courteous and knowledgeable!
Paid $500+Reasonable priceCarpet steam cleaningService not listed
JJoanne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Excellent experience with Elite for treatment of new carpet I brought to their shop.
Elite Services is a top rate, family owned business that I have used for 20+ years! Technicians, Tim and Brian, provided carpet cleaning, as well as an individual chair cleaning with care and quality. They are a company of integrity and their technicians are knowledgeable, professional, down to earth and trustworthy. I would highly recommend Elite Services to anyone needing carpet and upholstery cleaning! Thank you Tim, Brian and David for another excellent job!!
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
C
Chris Webster9 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
I highly recommend Elite SERVICES Cleaning! David did an excellent job cleaning my tile and grout, and the results were better than I expected. They really went the extra mile to make sure everything looked its best and took the time to get the details right. The tile looks like new again!
Great service, attention to detail, and professionalism from start to finish. I’ll definitely be using them again and would recommend them to anyone needing tile and grout cleaning.
Price assessment: Great price
Price: $500+
Services: Service not listed
D
Don KlineLocal Guide · 37 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Thank you for sharing your experience, Don. It's wonderful to know that our team's quick response and quality of work met your expectations. Your feedback is truly appreciated.
K
Kristin Bouchard12 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Elite is the absolute best! They ALWAYS go beyond for all of my rug needs!
Price assessment: Reasonable price
Price: $150–200
Services: Service not listed
Response from the owner · 2 months ago
Thank you so much for your kind words, Kristin. It’s wonderful to know that our efforts to care for your rugs have made such a positive impression. Your support and appreciation truly mean a lot to the team at Elite Services Quality Clean.
S
Sandra Brown11 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Once again they did a fabulous job on my floors, they are perfect, unfortunately I didn't get the cat litter boxes an ms muffin pooped on them, no big deal, guys did a bang up job at a great price, thanks for the military discount
Price assessment: Great price
Price: $350–400
Response from the owner · 2 months ago
Thank you so much for your kind words and for choosing Elite Services Quality Clean again. It’s wonderful to hear that you’re pleased with your floors and that our team provided great value. We’re grateful for your service and appreciate your mention of the military discount. If there’s ever anything else you need, we’re always happy to help.
N
Nancy SmithLocal Guide · 23 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
I LOVE these guys. Professional, courteous, on time. great job. What more can I ask for.
Services: Carpet steam cleaning
Response from the owner · 3 months ago
Thank you so much, Nancy, for sharing your wonderful feedback. It’s truly rewarding to know that our professionalism and attention to detail made a positive impression. Your support means a lot to us!
J
Jo Mathews7 reviewsiTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
I was very impressed with the grout after the cleaning. Some of the darker grout lighten and the floor looks amazing.
Response from the owner · 3 months ago
Thank you so much for sharing your experience and for noticing the difference in your grout and floors. It's wonderful to hear that you're pleased with the results. Your feedback is truly appreciated and means a lot to the team.
K
KC IvesLocal Guide · 30 reviewsiTotal number of Google reviews KC has written across all businesses on Google Maps, not just this one.
We've had the pleasure of working with Elite Services Quality Clean as a subcontractor for carpet cleaning projects, and they have consistently exceeded our expectations. Their team is professional, dependable, and delivers outstanding results every time. They communicate well, show up when promised, and take pride in the quality of their work. It's reassuring to have a partner we can trust to represent the same level of excellence we strive to provide our own clients. We highly recommend Elite Services Quality Clean for anyone looking for reliable, high-quality carpet cleaning services.
Price assessment: Great price
Services: Carpet steam cleaning
Response from the owner · 4 months ago
Thank you so much for sharing your positive experience and thoughtful feedback. It means a lot to hear that our team’s dedication to professionalism and quality reflects well in your projects. Building strong partnerships based on trust and mutual standards of excellence is something we truly value. Your recommendation is greatly appreciated.
